Southern Housing (202305661)
The complaint is about the landlord’s: Response to the resident’s requests for service charge information. Handling of the resident’s request for repairs to an external water pump controller. Complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southern Housing (202320180)
The complaint is about: The landlords handling of the residents reports of anti-social behaviour (ASB) from her next-door neighbour. The landlords contact restrictions imposed on the resident by the landlord.
Squared Housing (202307830)
The complaint is about the landlord’s handling of the resident’s: request to keep an assistance dog at her property; reports of a leak and damp and mould at her property; reports of repair issues in her property; associated complaint
The Guinness Partnership Limited (202308174)
The complaint concerns the landlord’s handling of the resident’s concerns about outstanding repairs to his doors and fence. This report has also considered the landlord’s complaints handling.
The Riverside Group Limited (202310139)
The complaint is about the landlord’s: handling of the resident’s reports that his parking space was being used by others and associated antisocial behaviour (ASB). complaint handling.
The Riverside Group Limited (202320607)
The complaint is about the landlords handling of the resident’s reports of: Repairs in the bathroom and her request for further works . Rubbish and overgrown weeds in the communal alleyway . The Ombudsman will also investigate the landlord's complaints handling.
Vivid Housing Limited (202312618)
The complaint is about the landlord’s handling of the resident’s reports concerning: a neighbour committing benefit fraud. a neighbour running a business from their home. noise nuisance and antisocial behaviour (ASB). access to, and items left in a shared alleyway. The Ombudsman has also investigated the resident’s complaint.
Your Housing Limited (202303228)
The resident’s complaint is about the following: The landlord’s handling of his reports of misinformation about his rent payments and the possibility of it being deducted from his benefits. The landlord’s handling of his reports about a key safe removal without prior notice.
A2Dominion Housing Group Limited (202216329)
The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property when let. Repairs to the balcony door and glass. The associated complaint.
Amplius Living (202333792)
The complaint is about the landlord’s response to reports of: Damp and mould in the property. Disrepair in the property. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
Clarion Housing Association Limited (202322298)
The complaint is about the landlord’s handling of: The condition of a property at the start of the tenancy. The adequacy of the heating and hot water system in the property. A request for a wash hand basin in the downstairs toilet. The Ombudsman has also considered the landlord’s complaint …
East End Homes Limited (202306045)
The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The associated complaint.
Halton Housing (202302434)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to: The toilet. The window vents. The French doors. Request for the secondary front door to be replaced. Complaint and the level of redress offered.
Metropolitan Thames Valley Housing (MTV) (202333752)
The complaint is about the landlord’s response to reports of disrepair to communal steps leading up to the property. The Ombudsman has also considered the landlord’s complaint handling.
Prima Housing Group Limited (202300773)
The complaint is about the landlord’s response to the resident’s requests for: A replacement kitchen. A replacement bathroom. The Ombudsman has also considered the associated complaint handling.
Sage Housing Limited (SHL) (202306928)
The complaint is about the landlord’s handling of the resident’s: Reports of the neighbours’ inconsiderate parking. Reports of the neighbours’ dog being let out without a lead. Concerns for the welfare of the neighbours’ cats and dog, and the nuisance they were causing. Reports of anti-social behaviour (ASB) caused by …
Bromford Housing Group Limited (202229122)
The complaint is about the landlord’s response to the resident’s concerns about the gas safety check. This Service has also considered the landlord’s complaint handling.
London Borough of Newham (202205487)
The complaint is about the landlord’s handling of the resident’s: Concerns that it had not renewed her smoke alarms. Formal complaint.
London & Quadrant Housing Trust (L&Q) (202128367)
The complaint is about the landlord’s handling of the resident’s: Request for repairs to a boundary wall and fencing. Associated formal complaint.
London & Quadrant Housing Trust (L&Q) (202332398)
The landlord’s response to the resident’s: reports about damp and mould in the property; request for a mutual exchange. The Ombudsman has also considered the landlord’s complaint handling.
Midland Heart Limited (202403828)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. This Service has also investigated the landlord’s complaint handling.
Orbit Housing Association Limited (202327143)
The complaint is about: the impact of repair issues on the resident’s family’s health. the landlord’s handling of: flooring repairs. window repairs. the related complaint.
Stonewater Limited (202341798)
This complaint is about the landlord’s: Handling of the resident’s bedroom ceiling repairs. Responses to the resident’s damp and mould reports.
Clarion Housing Association Limited (202307668)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to her roof following a leak. The resident’s associated complaint.
Cottsway Housing Association Limited (202312919)
REPORT COMPLAINT 202312919 Cottsway Housing Association Limited 25 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Home Group Limited (202340518)
The complaint is about how the landlord handled the resident’s reports of: Noise nuisance. The neighbours use of a doorbell camera. The neighbours use of audio recording equipment.
Lambeth Council (202311837)
The complaint is about the landlord’s response to the resident’s reports of: Intermittent heating and hot water due to a faulty boiler. Asbestos in the property. No fire or smoke alarm in the property. Creaky stairs. Damp and mould in the property. The report also looks at the landlord’s handling …
Platform Housing Group Limited (202316250)
The complaint is about the landlord’s handling of: The resident’s reports of defects. The resident’s request for an independent Royal Institute of Chartered Surveyors (RICS) level 3 survey. The associated complaint.
Stonewater Limited (202327304)
The complaint is about the landlord’s handling of the resident’s reports of: A leak in the shower cubicle. Damp and mould in the property. The associated complaint handling.
Colchester City Council (202310994)
The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property when she moved in following a mutual exchange. Repairs required at the property once she had moved in.
Metropolitan Thames Valley Housing (MTV) (202400585)
The complaint is about the landlord’s handling of: The resident’s reports of a faulty boiler in a decant property. The resident's reports that water damaged the electrics in the decant property. A delayed decant payment. This report also looks at the landlord’s handling of the resident’s complaint.
Notting Hill Genesis (NHG) (202342198)
The complaint is about the landlord’s handling of remedial repairs following a mutual exchange. This Service has also considered the landlord’s handling of the associated complaint.
One Manchester Limited (202318825)
The complaint is about: the landlord's handling of the resident’s reports of repairs, damp and mould at her previous address. the landlord's handling of the resident’s reports of repairs. the landlord's handling of the resident’s reports of damaged belongings. the landlord's handling of the resident’s complaint.
Stonewater Limited (202310073)
The complaint is about the landlord's handling of: repairs to the boiler damage to the resident’s personal belongings following a leak complaint handling.
Wolverhampton City Council (202206083)
The complaint is about the landlord’s handling of the resident’s: eviction from the property. concerns about asbestos, and repairs to the bathroom, boiler, front door. concerns about the gas safety check completed in December 2022. concerns about the external post box. reports of antisocial behaviour (ASB). the complaint. We have …
A2Dominion Housing Group Limited (202209000)
The complaint is about the landlord’s handling of: Hot water repairs Front door repairs.
Southern Housing (202301251)
The complaint is about the landlord’s handling of: The resident’s reports of a leak into the property which led to his bedroom ceiling collapsing. The remedial works to the bedroom ceiling, including the quality of the work. The associated complaints.
Harlow District Council (202307174)
The complaint is about the landlord’s handling of the resident’s reports of anti social behaviour (ASB). The landlord’s complaint handling has also been considered.
Manchester City Council (202228374)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling is also considered.
Peabody Trust (202340829)
The complaint is about the landlord’s: Response to the resident’s concerns about her medical assessment. Handling of reports of ventilation issues at the property. Complaint handling.
Royal Borough of Kensington and Chelsea (202302793)
The complaint is about the landlord’s: Handling of repairs to a toilet, including an operative’s conduct. Handing of repairs to a balcony.
Stonewater Limited (202233580)
The complaint is about the landlord’s response to the resident’s concerns about: A data breach. How it treated her during a boundary dispute.
Mulberry Housing Co-operative Limited (202230433)
This complaint is about the landlord’s response to the resident’s: Request for an internal move to a larger property. Concerns around the landlord’s management and governance. Reports of damp and mould. Concerns around health and welfare. The Ombudsman also considered the landlord’s complaint handling.
One Housing Group Limited (202303056)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s claims that she was unfairly sanctioned for causing ASB. The landlord’s handling of the resident’s concerns about the conduct of a member of staff. The landlord’s handling of the …
Eastlight Community Homes Limited (202317683)
The complaint is about the landlord’s handling of: The resident’s request for a designated parking space. The resident’s complaint.
Futures Housing Group Limited (202212340)
The complaint is about: The resident’s concern regarding the requirement for him to pay for the call system through the service charge. The landlord’s handling of the resident’s request to stop paying for the call system after it broke following a fire.
Hammersmith and Fulham Council (202339926)
The complaint is about the landlord’s handling of: The resident and her son’s personal information. Repairs to the property. The resident’s son’s request to be added to the tenancy. The resident’s reports of anti-social behaviour by a neighbour. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
London Borough of Croydon (202232244)
The complaint is about the landlord’s handling of the repair to: the external air vent/extractor fan; address the draughty window. The Ombudsman has considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202218563)
The complaint is about the landlord’s handling of the resident’s: Reports of delays in installing adaptations in his home. Associated formal complaint.
London & Quadrant Housing Trust (L&Q) (202313577)
The complaint is about the landlord’s handling of the resident’s: request to be rehoused, and associated staff conduct; concerns regarding rent arrears; associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)