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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "london" × Outcome: Partial_Maladministration ×

Showing 744 of 16,595 decisions matching "london"

Decisions

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10 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202311021) Case 202311021 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance and anti-social behaviour (ASB). Staff misconduct. … 28 Feb 2025 Partial Maladministration London Borough of Hackney (202308590) Case 202308590 · Estate Management The complaint is about the landlord’s: Response to concerns raised by the resident about issues reported to him by other … 28 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202343223) Case 202343223 · Managing Relations The complaint is about the landlord’s: handling of reported inappropriate conduct of its contractor. response to reports that the kitchen … 27 Feb 2025 Partial Maladministration London Borough of Barking and Dagenham (202306194) Case 202306194 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: The offer of a property. The condition of … 27 Feb 2025 Partial Maladministration London Borough of Camden Council (202410150) Case 202410150 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to communal areas. Repairs to the property. The resident’s reports of … 27 Feb 2025 Partial Maladministration London Borough of Waltham Forest (202422442) Case 202422442 · Local Authority / ALMO or TMO The complaint is about: 27 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (202407290) Case 202407290 · Old Complaints Handling categories The complaint is about: the impact of repair issues on the health of the resident and his daughter. the landlord’s … 27 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202311723) Case 202311723 · Financial The complaint is about the landlord's handling of the leaseholder’s: Reports of errors made on the service charge account. Concerns … 27 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202314122) Case 202314122 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 26 Feb 2025 Partial Maladministration London Borough of Wandsworth (202411146) Case 202411146 · Estate Management The complaint is about: The time taken for the landlord to install a positive input ventilation (PIV) at the property. … 26 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (202409857) Case 202409857 · Financial The resident’s complaint is about the landlord’s handling of: A leak in the property. Associated repairs following the leak. Damp … 24 Feb 2025 Partial Maladministration London Borough of Lewisham (202321029) Case 202321029 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of a burst stack pipe. Request for reimbursement for … 18 Feb 2025 Partial Maladministration London Borough of Hackney (202342205) Case 202342205 · Local Authority / ALMO or TMO The complaint is about: the impact of repair issues on the resident’s household’s health. the landlord’s handling of: repairs to … 14 Feb 2025 Partial Maladministration Haringey London Borough Council (202313487) Case 202313487 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Window repairs. Anti-social behaviour reports. 14 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (202319709) Case 202319709 · Financial The complaint is about the landlord's handling of the resident's concerns that contractors had disposed of her personal belongings. The … 14 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202304010) Case 202304010 · Financial The complaint is about: The increase in the resident’s service charge in 2024. The landlord’s response to the resident’s report … 3 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202223130) Case 202223130 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of defects in her new home. Complaint. 31 Jan 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202341738) Case 202341738 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports that his windows needed replacing. The time taken by … 31 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (202406859) Case 202406859 · Old Complaints Handling categories The complaint is about the landlord's response to the leaseholder's: Reports of water ingress from the roof. Complaint. 30 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202341788) Case 202341788 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of repairs to the roof. Request for reimbursement following … 30 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202345330) Case 202345330 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of a roof leak and associated internal property damage; … 29 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202306793) Case 202306793 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Rehousing application on medical grounds. Formal complaint. 29 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202308080) Case 202308080 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of leaks into the kitchen. Associated formal complaint. 28 Jan 2025 Partial Maladministration London Borough of Brent (202225032) Case 202225032 · Information and data management This complaint is about the landlord’s: Response to the report of a leak into the resident’s property from the flat … 28 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202305058) Case 202305058 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports about hot water service failures, and the level of … 28 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202402829) Case 202402829 · Managing Relations The complaint is about the landlord’s handling of: repairs to the bathroom. repairs to the kitchen. the resident’s report about … 24 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202323467) Case 202323467 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of outstanding repairs to the property’s porch and subsequent … 16 Jan 2025 Partial Maladministration London Borough of Lambeth (202333409) Case 202333409 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of leaks from a neighbour’s balcony, damaged brickwork, defective … 14 Jan 2025 Partial Maladministration London Borough of Hackney (202314143) Case 202314143 · ASB/Abuse/Nuisance The complaint is about how the landlord has handled the resident’s reports of noise nuisance. We have also considered the … 10 Jan 2025 Partial Maladministration London Borough of Redbridge (202408596) Case 202408596 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of: Bathroom repairs. Window repairs. Mould in the property. 23 Dec 2024 Partial Maladministration London Borough of Islington (202328765) Case 202328765 · Old Moving to a Property categories The complaint is about the landlord’s response to the resident’s: Antisocial behaviour (‘ASB’) reports. Request for a management transfer. 23 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202414096) Case 202414096 · Managing Relations The complaint concerns the landlord’s handling of the resident’s reports of: A leak in the property. Damp and mould. This … 20 Dec 2024 Partial Maladministration London Borough of Hackney (202324870) Case 202324870 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: Windows and insulation. Damp and mould. 20 Dec 2024 Partial Maladministration London Borough of Harrow (202305653) Case 202305653 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports that her boiler was faulty, including a period when … 20 Dec 2024 Partial Maladministration London Borough of Lambeth (202308455) Case 202308455 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s: Response in relation to damp and mould; Response in relation to tree works; … 20 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202329496) Case 202329496 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and a subsequent pest … 19 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (202310204) Case 202310204 · Estate Management The complaint is about the landlord’s: Handling of the resident’s concerns about parking issues. Response to the resident’s concerns about … 18 Dec 2024 Partial Maladministration London Borough of Camden Council (202227296) Case 202227296 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of the slow flow of hot water. The complaint is also … 16 Dec 2024 Partial Maladministration Haringey London Borough Council (202330177) Case 202330177 · Managing Relations The complaint is about the landlord’s handling of: The repairs at the property. The associated complaint. 13 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202343786) Case 202343786 · Financial The complaint is about the landlord’s: Handling of the repairs to the property. Handling of damp and mould and subsequent … 6 Dec 2024 Partial Maladministration London Borough of Hackney (202225946) Case 202225946 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the front and rear communal door and the resident’s front … 4 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202217703) Case 202217703 · Managing Relations The complaint is about the landlord's response to the resident’s reports of repairs, including: The boiler. The shower door. A … 29 Nov 2024 Partial Maladministration London Borough of Newham (202226552) Case 202226552 · Information and data management The complaint is about the landlord’s handling of the resident’s reports regarding: Repairs to the loft hatch and insulation. Plastering … 29 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202219217) Case 202219217 · Managing Relations REPORT COMPLAINT 202219217 London & Quadrant Housing Trust (L&Q) 29 November 2024 Our approach The Housing Ombudsman’s approach to investigating … 29 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202230164) Case 202230164 · Financial The complaint is about the landlord's handling of the resident’s reports of: Concerns about service charges Repairs to the property … 29 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202313921) Case 202313921 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise nuisance. The resident’s … 28 Nov 2024 Partial Maladministration London Borough of Redbridge (202400614) Case 202400614 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: housing application. reports of damp and mould at the property. … 28 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202227796) Case 202227796 · Information and data management The complaint is about the landlord’s handling of: The resident’s personal information as she believes that it provided her information … 22 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202306498) Case 202306498 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of a missing communal door and delays in replacing … 22 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202306620) Case 202306620 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Application to be rehoused on medical grounds. Related complaint.