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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "borough" × Outcome: Partial_Maladministration ×

Showing 609 of 16,595 decisions matching "borough"

Decisions

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26 Sep 2024 Partial Maladministration London Borough of Newham (202205487) Case 202205487 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Concerns that it had not renewed her smoke alarms. Formal … 20 Sep 2024 Partial Maladministration Royal Borough of Kensington and Chelsea (202302793) Case 202302793 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of repairs to a toilet, including an operative’s conduct. Handing of repairs to … 17 Sep 2024 Partial Maladministration London Borough of Croydon (202232244) Case 202232244 · Managing Relations The complaint is about the landlord’s handling of the repair to: the external air vent/extractor fan; address the draughty window. … 13 Sep 2024 Partial Maladministration Gosport Borough Council (202338597) Case 202338597 · Managing Relations The complaint is about the landlord’s response to the resident’s request for disabled adaptations. The Ombudsman has also considered the … 11 Sep 2024 Partial Maladministration Ashford Borough Council (202335294) Case 202335294 · Managing Relations The complaint is about the landlord’s handling of: A roof leak and ceiling repairs including the removal of asbestos at … 11 Sep 2024 Partial Maladministration London Borough of Croydon (202323686) Case 202323686 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s rehousing application. An incident that occurred at its offices. The … 5 Sep 2024 Partial Maladministration Bury Metropolitan Borough Council (202320955) Case 202320955 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident about: Antisocial behaviour (‘ASB’) reports. Complaint handling. 30 Aug 2024 Partial Maladministration London Borough of Brent (202325045) Case 202325045 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of repairs from the start of the tenancy. the … 30 Aug 2024 Partial Maladministration London Borough of Newham (202215506) Case 202215506 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s: Response to reports of anti-social behaviour (ASB) from his neighbours; Handling of the … 30 Aug 2024 Partial Maladministration London Borough of Newham (202222349) Case 202222349 · Managing Relations The complaint is about the landlord’s handing of: The resident’s requests for documents. The associated complaint. 29 Aug 2024 Partial Maladministration London Borough of Croydon (202325855) Case 202325855 · Managing Relations The complaint is about the landlord’s: breach of a disrepair settlement agreement. handling of temporary accommodation for the resident. The … 29 Aug 2024 Partial Maladministration London Borough of Waltham Forest (202321929) Case 202321929 · Managing Relations The complaint is about: The landlord’s management of the resident’s ASB reports. The landlord’s handling of a report that one … 28 Aug 2024 Partial Maladministration London Borough of Hammersmith and Fulham (202303975) Case 202303975 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of a leak and associated damp and mould report. The landlord’s handling of … 22 Aug 2024 Partial Maladministration London Borough of Hounslow (202233314) Case 202233314 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise from a communal gate. Reports of disturbance … 22 Aug 2024 Partial Maladministration Royal Borough of Kensington and Chelsea (202342331) Case 202342331 · Moving/Buying/Selling Home REPORT COMPLAINT 202342331 Royal Borough of Kensington and Chelsea 22 August 2024 Our approach The Housing Ombudsman’s approach to investigating … 20 Aug 2024 Partial Maladministration London Borough of Hackney (202320158) Case 202320158 · Managing Relations The complaint is about the landlord’s handling of: repairs to the roof and guttering, and subsequent damp and mould in … 19 Aug 2024 Partial Maladministration Chesterfield Borough Council (202219761) Case 202219761 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Concern about the condition of the property when it was … 16 Aug 2024 Partial Maladministration Sandwell Metropolitan Borough Council (202305599) Case 202305599 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request that it fund external mediation. Associated formal complaint. 13 Aug 2024 Partial Maladministration Gateshead Metropolitan Borough Council (202320582) Case 202320582 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s housing application. The landlord’s handling of a kitchen renewal and … 31 Jul 2024 Partial Maladministration London Borough of Hackney (202229487) Case 202229487 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (ASB), specifically noise nuisance, threats and … 31 Jul 2024 Partial Maladministration London Borough of Hounslow (202312656) Case 202312656 · Managing Relations The complaint is about: The delay in processing the resident’s housing application. The landlord’s response to the resident’s reports of … 31 Jul 2024 Partial Maladministration Rochdale Boroughwide Housing Limited (202229750) Case 202229750 · Managing Relations The complaint is about the landlord’s handling of reports of draughts through the floor. This Service has also investigated the … 31 Jul 2024 Partial Maladministration Royal Borough Of Greenwich (202222456) Case 202222456 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s concerns and complaint about its handling of: Her antisocial behaviour … 30 Jul 2024 Partial Maladministration London Borough of Hackney (202301532) Case 202301532 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Housing application and requests to … 29 Jul 2024 Partial Maladministration Haringey London Borough Council (202218734) Case 202218734 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Damp in the communal area and her kitchen. … 29 Jul 2024 Partial Maladministration London Borough of Ealing (202217674) Case 202217674 · Managing Relations The complaint is about the landlords handling of the resident’s reports of: noise coming from the soil stack. repairs required … 29 Jul 2024 Partial Maladministration London Borough of Sutton (202321548) Case 202321548 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the resident’s reports about repair issues at her property, including; gas; electrical … 26 Jul 2024 Partial Maladministration Dudley Metropolitan Borough Council (202307607) Case 202307607 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of dog fouling in communal areas of the property. … 25 Jul 2024 Partial Maladministration Luton Borough Council (202337343) Case 202337343 · Managing Relations The complaint is about the landlord’s handling of the resident’s: request to be rehoused. reports of damp and mould. We … 25 Jul 2024 Partial Maladministration Royal Borough Of Greenwich (202317482) Case 202317482 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial Behaviour (ASB). Request to be rehoused. 24 Jul 2024 Partial Maladministration Royal Borough Of Greenwich (202304441) Case 202304441 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s request to transfer to a more suitable property on medical … 17 Jul 2024 Partial Maladministration Dacorum Borough Council (202212553) Case 202212553 · Managing Relations The complaint is about the landlord’s: Response to a leak and subsequent collapsed ceilings at the property. Complaint handling. 17 Jul 2024 Partial Maladministration London Borough of Hackney (202301222) Case 202301222 · Financial The complaint is about the landlord’s response to: the resident’s reports of a leak and associated repairs in her bedroom. … 3 Jul 2024 Partial Maladministration London Borough of Hackney (202315642) Case 202315642 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to reports of antisocial behaviour. The landlord’s response to reports of damp and … 28 Jun 2024 Partial Maladministration Luton Borough Council (202229082) Case 202229082 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of: A broken window. Staff conduct. The associated complaint … 28 Jun 2024 Partial Maladministration Melton Borough Council (202234544) Case 202234544 · Old Moving to a Property categories The complaint is about: The landlord’s handling of the resident’s reports of multiple repairs, including damp and mould. The resident’s … 28 Jun 2024 Partial Maladministration Solihull Metropolitan Borough Council (202224767) Case 202224767 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). The resident’s request for rehousing. Concerns about … 27 Jun 2024 Partial Maladministration Broxtowe Borough Council (202333724) Case 202333724 · Old Estate Management categories REPORT COMPLAINT 202333724 Broxtowe Borough Council 27 June 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 27 Jun 2024 Partial Maladministration London Borough of Lewisham (202231098) Case 202231098 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of mice infestations in the property. The landlord’s response … 27 Jun 2024 Partial Maladministration Oadby and Wigston Borough Council (202307271) Case 202307271 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents concerns about: antisocial behaviour (ASB) in her block. the security … 26 Jun 2024 Partial Maladministration Charnwood Borough Council (202308618) Case 202308618 · Managing Relations The complaint is about the landlord’s handling of the installation of a new kitchen. This Service has also considered the … 19 Jun 2024 Partial Maladministration London Borough of Hounslow (202302419) Case 202302419 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould to the bathroom. The resident’s request to … 12 Jun 2024 Partial Maladministration London Borough of Hackney (202307280) Case 202307280 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) about his neighbour. The landlord’s … 31 May 2024 Partial Maladministration Wigan Metropolitan Borough Council (202217665) Case 202217665 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s right to buy (RTB) application. The landlord’s response to the … 30 May 2024 Partial Maladministration London Borough of Hounslow (202228688) Case 202228688 · Managing Relations This complaint is about the landlord’s response to the resident’s: Reports of leaks, damp and mould. Concerns around defective windows. … 28 May 2024 Partial Maladministration Redditch Borough Council (202216635) Case 202216635 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for non-damp and mould … 24 May 2024 Partial Maladministration London Borough of Barnet (202211443) Case 202211443 · ASB/Abuse/Nuisance The resident’s complaint is about how the landlord has handled the following: Request to be rehoused. Reports of discrimination by … 24 May 2024 Partial Maladministration London Borough of Hounslow (202220155) Case 202220155 · Health and Safety (inc. building safety) The resident’s complaint is about: The handling of the resident’s request to be transferred to suitable alternative accommodation. The landlord’s … 23 May 2024 Partial Maladministration Haringey London Borough Council (202227540) Case 202227540 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Reports of harassment by noise … 22 May 2024 Partial Maladministration Royal Borough Of Greenwich (202210082) Case 202210082 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Request for a refund of council tax. …