Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202403373 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 February 2026 Background The property is a flat in a block. In January […]
Decision Case ID 202512698 Decision type Investigation Landlord Fairhive Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 February 2026 Background The property is a 1-bedroom flat that the resident has […]
Decision Case ID 202407830 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 February 2026 Background On 5 April 2024 the resident contacted the landlord to report that […]
Decision Case ID 202453036 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 February 2026 Background The resident lives in a flat on the 8th floor. The […]
Decision Case ID 202440949 Decision type Investigation Landlord Women’s Pioneer Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 February 2026 Background From August 2022 the resident was reporting noise transference from […]
Decision Case ID 202504572 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 05 February 2026 Background The resident complained about damp and mould, various repairs and mice […]
Decision Case ID 202526750 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 February 2026 Background The property is a ground floor flat in a converted house. […]
Decision Case ID 202441321 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Tenancy Date 4 February 2026 Background The resident lives in the property with her children. She has health […]
Decision Case ID 202402004 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 4 February 2026 Background During July 2023 the resident asked to be moved because she […]
Decision Case ID 202410316 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 4 February 2026 Background The resident lives in a flat within a block and believes the […]
Decision Case ID 202341831 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 February 2026 Background During May 2023 decorators attended the resident’s property. They told her […]
Decision Case ID 202404850 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 February 2026 Background The resident held a joint tenancy but left the property because […]
Decision Case ID 202414098 Decision type Investigation Landlord Rooftop Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 February 2026 Background The resident moved into the 3-bedroom property with her three […]
Decision Case ID 202500151 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured tenancy Date 30 January 2026 Background The resident lived in a 1 bedroom flat. The landlord agreed to […]
Decision Case ID 202526668 Decision type Investigation Landlord Beyond Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident has been a tenant of the landlord since November […]
Decision Case ID 202440753 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives with her partner and 3 children. The […]
Decision Case ID 202502361 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The property is a ground floor flat. On 29 January 2025, […]
Decision Case ID 202417514 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident moved into the property as it was suitable for his […]
Decision Case ID 202518833 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in the property with his […]
Decision Case ID 202528248 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident reported damp and mould in the property, rats and slugs […]
Decision Case ID 202320721 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a 2-bedroom flat on […]
Decision Case ID 202417196 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident lives with his partner and 2 children. […]
Decision Case ID 202519819 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident complained to the landlord about repairs after […]
Decision Case ID 202500663 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident complains the landlord has failed to take […]
Decision Case ID 202511609 Decision type Investigation Landlord Ocean Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident has been a tenant of the landlord since 7 […]
Decision Case ID 202432009 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a basement flat of a converted […]
Decision Case ID 202426955 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a ground floor flat. On 24 September […]
Decision Case ID 202519869 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident complained about the landlord’s response to his reports of […]
Decision Case ID 202341508 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident raised a query with the landlord on 1 […]
Decision Case ID 202513475 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a 2-bedroom flat on the […]
Decision Case ID 202449495 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident has lived at the property, a 2-bedroom first floor […]
Decision Case ID 202305558 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident occupies a 1-bedroom ground floor flat. The […]
Decision Case ID 202321492 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident experienced recurring damp, mould, and pests at her […]
Decision Case ID 202229170 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident expressed her unhappiness with the neighbourhood safety […]
Decision Case ID 202523365 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident has lived in a high-rise flat with […]
Decision Case ID 202417780 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident reported issues with the occupants of an upstairs […]
Decision Case ID 202513876 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident is a tenant of the landlord who lives with […]
Decision Case ID 202334198 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident lives in a 3-bedroom house. She states that she […]
Decision Case ID 202405057 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 29 January 2026 Background The resident has complained about the landlord’s handling of multiple repair […]
Decision Case ID 202517455 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident complained about the landlord’s handling of reports of multiple […]
Decision Case ID 202430841 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident lives in the property with her 2 sons. The […]
Decision Case ID 202408179 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives with her 2 adult sons. Her elder son […]
Decision Case ID 202513152 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident is unhappy with the landlord’s handling of repairs since she […]
Decision Case ID 202440135 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident was unhappy that the landlord had not repaired a communal […]
Decision Case ID 202332893 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The property is a semi-detached house. It was a new build […]
Decision Case ID 202334405 Decision type Investigation Landlord Irwell Valley Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident reported that there was damp on the […]
Decision Case ID 202442471 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a 1st floor 2-bedroom flat. […]
Decision Case ID 202419323 Decision type Investigation Landlord Mosscare St. Vincent’s Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The tenancy started in October 2020. The landlord […]
Decision Case ID 202521451 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident said the landlord had agreed to move her to […]
Decision Case ID 202419883 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident has reported damp and mould at the property to the […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |