Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202537391 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident complained to the landlord about damp […]
Decision Case ID 202346329 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident complained to the landlord in March […]
Decision Case ID 202343735 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 31 March 2026 Background The leaseholder rents out the flat. He reported water entering the 3 bedrooms […]
Decision Case ID 202530104 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Other Date 31 March 2026 Background The resident lives with her husband and child who is 1 year old. She […]
Decision Case ID 202330742 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lives in a flat. He complained […]
Decision Case ID 202504184 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Shared Ownership Date 31 March 2026 Background A 12-month defect liability period for the property expired […]
Decision Case ID 202342162 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 31 March 2026 Background The property is a flat with its own front […]
Decision Case ID 202410261 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident complained about damp and mould in his flat. […]
Decision Case ID 202332868 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 31 March 2026 Background The resident moved into a property in a newly built block of […]
The landlord responded to stage 1 and stage 2 within its policy timeframes.
Decision Case ID 202401973 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 March 2026 Background The landlord installed new gates outside the resident’s property and […]
Decision Case ID 202403119 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 March 2026 Background The resident reported ongoing issues of […]
Decision Case ID 202526950 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 March 2026 Background The property is a house with 2 bathrooms, one in […]
Decision Case ID 202227743 Decision type Investigation Landlord Ekaya Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 August 2026 Background The resident lives with her teenage son who has learning and […]
Decision Case ID 202336992 Decision type Investigation Landlord Gateway Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 March 2026 Background The resident lives in a flat which is located within […]
Decision Case ID 202402353 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 30 March 2026 Background The resident complained about the landlord’s handling of […]
Decision Case ID 202405347 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 30 March 2026 Background The resident lives in a block of flats served […]
Decision Case ID 202401966 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 March 2026 Background The resident was unhappy with how the landlord handled […]
Decision Case ID 202227398 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 March 2026 Background The resident lives in a flat in a purpose-built block. […]
Decision Case ID 202406400 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The resident reported damp and mould […]
Decision Case ID 202544263 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The property is a 2-bedroom […]
Decision Case ID 202348512 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident reported a problem with a blocked […]
Decision Case ID 202340559 Decision type Investigation Landlord Newark and Sherwood District Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 March 2026 Background The resident lives in a house with a […]
Decision Case ID 202512026 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy Shared Ownership Date 27 March 2026 Background The resident lives on an estate made up […]
Decision Case ID 202406793 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident is unhappy with how the landlord dealt with […]
Decision Case ID 202415044 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 March 2026 Background In April 2022, the resident purchased the shared ownership […]
Decision Case ID 202400573 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident complained about the landlord’s handling of reported anti-social […]
Decision Case ID 202535167 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident reported a leak in her kitchen to the […]
Decision Case ID 202312961 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident lives in a ground floor flat. She […]
Decision Case ID 202537579 Decision type Investigation Landlord Eastlight Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident lives with her young daughter in a second-floor […]
Decision Case ID 202537227 Decision type Investigation Landlord Kingston upon Hull City Council Landlord type Local Authority Occupancy Secure Tenancy Date 26 March 2026 Background The resident lives with her 11-year-old son in flat […]
Decision Case ID 202523567 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background On 6 November 2024 the resident reported a […]
Decision Case ID 202329815 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident has mobility issues due to a degenerative spinal […]
Decision Case ID 202440324 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident referenced the impact of damp on his young […]
Decision Case ID 202345806 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background In January 2024 the resident told the landlord she had […]
Decision Case ID 202413383 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 March 2026 Background The resident complained to the landlord about the conduct […]
The landlord accepted that it did not log the resident’s initial complaint. This was a failure in its complaint handling, which the landlord did not acknowledge during the complaint process.
Decision Case ID 202401106 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident reported bathroom repairs to the landlord on […]
Decision Case ID 202331085 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident lives at the property which is a 4-bedroom […]
Decision Case ID 202526310 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Date 25 March 2026 Background The resident reported several leaks to the […]
Decision Case ID 202331347 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 25 March 2026 Background The property is a 2-bedroom second-floor flat that the resident has occupied […]
Decision Case ID 202509212 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident lives with her partner. She has several long‑term health […]
Decision Case ID 202504219 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident appointed a legal representative to raise a housing disrepair […]
Decision Case ID 202407745 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background In 2023 the resident reported a leak in the bathroom had […]
Decision Case ID 202334051 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 March 2026 Background The property is a one-bedroom second-floor flat that the resident […]
Decision Case ID 202319759 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 March 2026 Background The resident’s lease agreement commenced in December 2021. Between […]
Decision Case ID 202412913 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 March 2026 Background The resident has vulnerabilities that are known to the […]
Decision Case ID 202318928 Decision type Investigation Landlord Havebury Homes Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 March 2026 Background The resident lives in a flat in a purpose-built block. […]
Decision Case ID 202335961 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 March 2026 Background The property is a […]
Decision Case ID 202416552 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 20 April 2026 (amended version) Background The resident lives in […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |