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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "london" × Outcome: Partial_Maladministration ×

Showing 744 of 16,595 decisions matching "london"

Decisions

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10 May 2025 Partial Maladministration London & Quadrant Housing Trust (202318757) Case 202318757 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour from a neighbour. Response to the … 9 May 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202423217) Case 202423217 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould in the property. Concerns … 9 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214674) Case 202214674 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports that he was unable to use his parking space. … 8 May 2025 Partial Maladministration London & Quadrant Housing Trust (202320263) Case 202320263 · Managing Relations The complaint is about the landlord’s handling of: Electrical and plumbing repairs from August 2023. The resident’s request for it … 8 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202331174) Case 202331174 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal lifts. The Ombudsman has … 8 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202339089) Case 202339089 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water. We … 7 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202321012) Case 202321012 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the kitchen. We have also considered … 30 Apr 2025 Partial Maladministration Haringey London Borough Council (202416668) Case 202416668 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of a pest infestation an occupational therapy (OT) assessment … 30 Apr 2025 Partial Maladministration London Borough of Croydon (202402696) Case 202402696 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request to move. Reports of mould. Complaint. 30 Apr 2025 Partial Maladministration London Borough of Islington (202411101) Case 202411101 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of mice infestation. Request for repairs. The Ombudsman has … 30 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202307640) Case 202307640 · Estate Management The complaint is about the landlord’s response to the resident’s concerns regarding: Communal repairs to a wooden door frame and … 30 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202341552) Case 202341552 · Managing Relations The complaint is about the landlord's handling of the resident’s: Reports of a leak. Associated complaint. 29 Apr 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202316559) Case 202316559 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s request for a leasehold pre-sale pack, particularly: The accuracy of … 29 Apr 2025 Partial Maladministration London Borough of Lambeth (202311666) Case 202311666 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: The landlord charging him rent for 2 properties … 29 Apr 2025 Partial Maladministration London Borough of Lewisham (202400846) Case 202400846 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Foxes living under the property. Damp and mould. … 28 Apr 2025 Partial Maladministration London Borough of Barnet (202403095) Case 202403095 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s communications with the housing options team. repairs to the boiler. … 25 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202300176) Case 202300176 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. … 24 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202421535) Case 202421535 · Managing Relations The complaint is about the landlord’s handling of the works to: The paving and an overgrown tree. The garden boundary … 17 Apr 2025 Partial Maladministration Haringey London Borough Council (202321169) Case 202321169 · Managing Relations The complaint is about the landlord’s handling of repairs to the fences at the bottom of the stairwell and top … 17 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202307207) Case 202307207 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a mice infestation at her property. The Ombudsman … 14 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202311793) Case 202311793 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of water ingress through the wall, which caused internal … 11 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202223865) Case 202223865 · Financial The complaint is about the landlord’s handling of the resident’s: Request for a service charge refund from November 2013. Associated … 8 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202210958) Case 202210958 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about estate inspections, the local office and caretaking. A … 7 Apr 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202308348) Case 202308348 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Noise and pigeon nuisance. A back surge of … 4 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202403327) Case 202403327 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for permanent rehousing and concerns it misplaced sensitive personal … 3 Apr 2025 Partial Maladministration London Borough of Lambeth (202322849) Case 202322849 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: Service charges. Estate grounds maintenance. Gutter repairs. 1 Apr 2025 Partial Maladministration London Borough of Newham (202421897) Case 202421897 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of drainage issues affecting the toilet. Reports of damp … 31 Mar 2025 Partial Maladministration London Borough of Brent (202413027) Case 202413027 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: Damp and mould, and associated repairs. A roof … 31 Mar 2025 Partial Maladministration London Borough of Croydon (202405183) Case 202405183 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of damp and mould and associated repairs. The Ombudsman has also … 31 Mar 2025 Partial Maladministration London Borough of Newham (202205788) Case 202205788 · Information and data management The complaint is about the landlord’s response to: Reports of a rodent infestation. Request for compensation for damage due to … 31 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202322448) Case 202322448 · Old Complaints Handling categories The complaint is about the landlord’s handling of heating and hot water repairs in the resident’s property. The Ombudsman has … 31 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202413917) Case 202413917 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and concerns about staff conduct. … 28 Mar 2025 Partial Maladministration London Borough of Lewisham (202341904) Case 202341904 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of water supply issues. Reports of noisy pipework. Reports … 28 Mar 2025 Partial Maladministration London Borough of Newham (202414895) Case 202414895 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould in the bedroom. The windows … 28 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202403403) Case 202403403 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s reports about the condition of the property. The associated complaint. 27 Mar 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202312998) Case 202312998 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the toilet. Poor staff conduct. The … 27 Mar 2025 Partial Maladministration London Borough of Waltham Forest (202119814) Case 202119814 · Financial The complaint is about the landlord’s: Handling of repairs to the boiler. Handling of associated repairs. Response to a request … 26 Mar 2025 Partial Maladministration London Borough of Hounslow (202319650) Case 202319650 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the water tank in her … 26 Mar 2025 Partial Maladministration London Borough of Newham (202318465) Case 202318465 · Local Authority / ALMO or TMO The complaint is about the landlord’s Handling of the resident’s reports of repairs to the exterior of her property. Complaint … 25 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202312368) Case 202312368 · Old Complaints Handling categories The complaint is about the landlord’s: Communication about external cyclical maintenance works. Handling of the resident’s complaint. 25 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202328959) Case 202328959 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water system. The Ombudsman has … 24 Mar 2025 Partial Maladministration London Borough of Tower Hamlets (202302241) Case 202302241 · Old Complaints Handling categories This complaint is about the landlord’s handling of: the resident’s reports of pests in the property; the associated complaint. 21 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (202332944) Case 202332944 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling is … 21 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202225258) Case 202225258 · Information and data management The complaint is about the landlord’s handling of: Personal data. The resident’s reports of ASB. The associated complaint. 20 Mar 2025 Partial Maladministration London Borough of Enfield (202329814) Case 202329814 · Financial The complaint is about: The landlord’s response to the resident’s request for compensation for renovation works at her former property. … 18 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202313077) Case 202313077 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request for soundproofing. We have also investigated the landlord’s complaint … 17 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (202322512) Case 202322512 · Old Complaints Handling categories This complaint is about the landlord’s handling of : The resident’s reports about communal electric repairs. The associated complaint. 14 Mar 2025 Partial Maladministration London Borough of Hounslow (202322192) Case 202322192 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of a loss of hot water. The resident’s complaint. 13 Mar 2025 Partial Maladministration London Borough of Islington (202338740) Case 202338740 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: the resident’s concerns about insurance claims. the resident’s concerns about a service … 13 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (202310740) Case 202310740 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports about: the central heating system; leaks and associated repairs; the external …