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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "investigation" × Outcome: Partial_Maladministration ×

Showing 903 of 16,595 decisions matching "investigation"

Decisions

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23 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202406939) Case 202406939 · Health and Safety (inc. building safety) Decision Case ID 202406939 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 23 Dec 2025 Partial Maladministration Sanctuary Housing Association (202347034) Case 202347034 · Managing Relations Decision Case ID 202347034 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Dec 2025 Partial Maladministration Southern Housing (202435890) Case 202435890 · Managing Relations Decision Case ID 202435890 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 23 December … 23 Dec 2025 Partial Maladministration Stonewater Limited (202408404) Case 202408404 · Estate Management Decision Case ID 202408404 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December … 22 Dec 2025 Partial Maladministration Clarion Housing Association Limited (202506259) Case 202506259 · Managing Relations Decision Case ID 202506259 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 Partial Maladministration Home Group Limited (202516671) Case 202516671 · Managing Relations Decision Case ID 202516671 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 22 … 22 Dec 2025 Partial Maladministration London Borough of Hounslow (202513407) Case 202513407 · Local Authority / ALMO or TMO Decision Case ID 202513407 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 22 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202336681) Case 202336681 · Managing Relations Decision Case ID 202336681 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 22 Dec 2025 Partial Maladministration One Housing Group Limited (202515213) Case 202515213 · Managing Relations Decision Case ID 202515213 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 Partial Maladministration Sovereign Network Group (202508328) Case 202508328 · Managing Relations Decision Case ID 202508328 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Leaseholder Date 22 December … 22 Dec 2025 Partial Maladministration Stonewater Limited (202438434) Case 202438434 · ASB/Abuse/Nuisance Decision Case ID 202438434 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 22 December … 22 Dec 2025 Partial Maladministration Watford Community Housing Trust (202414348) Case 202414348 · Estate Management Decision Case ID 202414348 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 22 … 22 Dec 2025 Partial Maladministration Wythenshawe Community Housing Group Limited (202413576) Case 202413576 · Managing Relations Decision Case ID 202413576 Decision type Investigation Landlord Wythenshawe Community Housing Group Limited Landlord type Housing Association Occupancy Assured tenancy … 19 Dec 2025 Partial Maladministration Citizen Housing Group Limited (202501755) Case 202501755 · ASB/Abuse/Nuisance Decision Case ID 202501755 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Dec 2025 Partial Maladministration Connexus Homes Limited (202428799) Case 202428799 · Managing Relations Decision Case ID 202428799 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Partial Maladministration GreenSquareAccord Limited (202436007) Case 202436007 · Managing Relations Decision Case ID 202436007 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 … 19 Dec 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202342767) Case 202342767 · Managing Relations Decision Case ID 202342767 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local authority Occupancy Secure … 19 Dec 2025 Partial Maladministration London Borough of Lewisham (202448818) Case 202448818 · Local Authority / ALMO or TMO Decision Case ID 202448818 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 19 Dec 2025 Partial Maladministration Magna Housing Limited (202400091) Case 202400091 · Financial Decision Case ID 202400091 Decision type Investigation Landlord Magna Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Partial Maladministration Moat Homes Limited (202516544) Case 202516544 · ASB/Abuse/Nuisance Decision Case ID 202516544 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Partial Maladministration Notting Hill Genesis (202510180) Case 202510180 · Managing Relations Decision Case ID 202510180 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Partial Maladministration Paragon Asra Housing Limited (202347877) Case 202347877 · Managing Relations Decision Case ID 202347877 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 19 Dec 2025 Partial Maladministration Rochdale Boroughwide Housing Limited (202338295) Case 202338295 · Managing Relations Decision Case ID 202338295 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Dec 2025 Partial Maladministration Royal Borough of Kensington and Chelsea (202315953) Case 202315953 · ASB/Abuse/Nuisance Decision Case ID 202315953 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO … 19 Dec 2025 Partial Maladministration Stonewater Limited (202315001) Case 202315001 · Estate Management Decision Case ID 202315001 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 19 December … 19 Dec 2025 Partial Maladministration Stonewater Limited (202410814) Case 202410814 · Managing Relations Decision Case ID 202410814 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December … 19 Dec 2025 Partial Maladministration Tower Hamlets Community Housing (202506366) Case 202506366 · Managing Relations Decision Case ID 202506366 Decision type Investigation Landlord Tower Hamlets Community Housing Landlord type Housing Association Occupancy Secure Tenancy Date … 19 Dec 2025 Partial Maladministration Uttlesford District Council (202422617) Case 202422617 · Managing Relations Decision Case ID 202422617 Decision type Investigation Landlord Uttlesford District Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Dec 2025 Partial Maladministration Amplius Living (202413428) Case 202413428 · Financial Decision Case ID 202413428 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 18 December … 18 Dec 2025 Partial Maladministration Amplius Living (202435047) Case 202435047 · Managing Relations Decision Case ID 202435047 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 18 December … 18 Dec 2025 Partial Maladministration Anchor Hanover Group (202328326) Case 202328326 · Financial Decision Case ID 202328326 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 … 18 Dec 2025 Partial Maladministration Clarion Housing Association Limited (202424542) Case 202424542 · Managing Relations Decision Case ID 202424542 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 Partial Maladministration First Choice Homes Oldham Limited (202514515) Case 202514515 · Health and Safety (inc. building safety) Decision Case ID 202514515 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Shorthold … 18 Dec 2025 Partial Maladministration GreenSquareAccord Limited (202446617) Case 202446617 · Responsive repairs/activity Decision Case ID 202446617 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 18 December … 18 Dec 2025 Partial Maladministration Hyde Housing Association Limited (202407518) Case 202407518 · Enquiry stage Decision Case ID 202407518 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 Partial Maladministration London Borough of Camden Council (202335792) Case 202335792 · ASB/Abuse/Nuisance Decision Case ID 202335792 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 18 Dec 2025 Partial Maladministration London Borough of Hackney (202348222) Case 202348222 · Local Authority / ALMO or TMO Decision Case ID 202348222 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 18 Dec 2025 Partial Maladministration London Borough of Islington (202516094) Case 202516094 · ASB/Abuse/Nuisance Decision Case ID 202516094 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date … 18 Dec 2025 Partial Maladministration Moat Homes Limited (202336014) Case 202336014 · Managing Relations Decision Case ID 202336014 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 … 18 Dec 2025 Partial Maladministration Orbit Housing Association Limited (202423319) Case 202423319 · Estate Management Decision Case ID 202423319 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 Partial Maladministration Plus Dane Housing Limited (202505207) Case 202505207 · ASB/Abuse/Nuisance Decision Case ID 202505207 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 Partial Maladministration Royal Borough of Kingston Upon Thames (202448694) Case 202448694 · Local Authority / ALMO or TMO Decision Case ID 202448694 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority Occupancy Secure … 18 Dec 2025 Partial Maladministration Southern Housing (202445176) Case 202445176 · Managing Relations Decision Case ID 202445176 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December … 18 Dec 2025 Partial Maladministration Southern Housing (202509617) Case 202509617 · ASB/Abuse/Nuisance Decision Case ID 202509617 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December … 18 Dec 2025 Partial Maladministration Southwark Council (202435193) Case 202435193 · Managing Relations Decision Case ID 202435193 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 18 Dec 2025 Partial Maladministration Sparrow Shared Ownership Limited (202325309) Case 202325309 · For profit Decision Case ID 202325309 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date … 18 Dec 2025 Partial Maladministration The Guinness Partnership Limited (202421926) Case 202421926 · Managing Relations Decision Case ID 202421926 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 18 … 18 Dec 2025 Partial Maladministration The Guinness Partnership Limited (202510295) Case 202510295 · Managing Relations Decision Case ID 202510295 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Periodic Tenancy … 18 Dec 2025 Partial Maladministration Two Rivers Housing (202438048) Case 202438048 · Estate Management Decision Case ID 202438048 Decision type Investigation Landlord Two Rivers Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 … 17 Dec 2025 Partial Maladministration Clarion Housing Association Limited (202513639) Case 202513639 · Managing Relations Decision Case ID 202513639 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date …