Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202315779 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Date 23 February 2026 Background The resident was unhappy with ongoing damp, mould and cracks […]
Decision Case ID 202424061 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 February 2026 Background 1. The resident reported problems with […]
Decision Case ID 202423720 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 February 2026 Background The resident complained about repairs to her windows, and damp […]
Decision Case ID 202434109 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 February 2026 Background The resident has previously reported leaks and complained about […]
Decision Case ID 202342333 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 February 2026 Background The resident lives at the property which is a […]
Decision Case ID 202416470 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives in a house with a rear garden. She has […]
Decision Case ID 202520290 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives with her family, including a child with […]
Decision Case ID 202517415 Decision type Investigation Landlord Brighter Places Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident has lived in the property since 2018. The landlord is […]
Decision Case ID 202340792 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident was unhappy with the delays to repairs […]
Decision Case ID 202335229 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 18 February 2026 Background The resident’s tenancy agreement was a 12-month fixed term tenancy. […]
Decision Case ID 202420302 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background At the time of the events complained about the resident lived in […]
Decision Case ID 202323128 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident raised concerns about her neighbour and how the landlord managed […]
Decision Case ID 202412076 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background Shortly after moving in, the resident reported that the rear garden was […]
Decision Case ID 202444105 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 February 2026 Background The resident lives with his family in a flat. […]
Decision Case ID 202518973 Decision type Investigation Landlord Housing For Women Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The landlord provides housing for women and gender-specific support services. The landlord […]
Decision Case ID 202346774 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The resident reported a crack in her hallway ceiling. […]
Decision Case ID 202433807 Decision type Investigation Landlord Magna Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The resident lives in a one-bedroom flat owned by the landlord. […]
Decision Case ID 202327137 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The resident lives in a house with her 2 children. She […]
Decision Case ID 202413821 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The resident reported multiple leaks impacting her property, with water coming […]
Decision Case ID 202445799 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The property is a flat. The resident complained about a leak from […]
Decision Case ID 202421949 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 February 2026 Background The resident moved into temporary accommodation in February 2024. She […]
Decision Case ID 202441915 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The resident lives in a 2-bed flat with their partner […]
Decision Case ID 202423763 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 February 2026 Background The resident had lived in a property since 2020, […]
Decision Case ID 202423371 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 16 February 2026 Background The resident raised concerns about communal cleaning. She said the cleaners had […]
Decision Case ID 202527975 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 16 February 2026 Background The resident moved into a ground floor 2-bedroom flat in September 2024. […]
Decision Case ID 202524450 Decision type Investigation Landlord The Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 February 2026 Background The resident has been reporting ongoing anti-social behaviour (ASB) […]
Decision Case ID 202421653 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 February 2026 Background The resident asked the landlord for a new kitchen in April […]
Decision Case ID 202422774 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a 3-bedroom house. She has limited mobility and fibromyalgia […]
U7Decision Case ID 202506127 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The landlord moved the resident to another property due to disrepair […]
Decision Case ID 202230509 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a 2-bedroom ground floor flat […]
Decision Case ID 202514083 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident asked her landlord to rehouse her following reports of […]
Decision Case ID 202325516 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The landlord wrote to the resident about a complaint made by the […]
Decision Case ID 202425538 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background In September 2024 the resident raised a complaint, she said repairs resulted […]
Decision Case ID 202422870 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a first floor flat. The landlord’s recorded […]
Decision Case ID 202522934 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background In October 2024 the resident, who has long‑term illnesses and […]
Decision Case ID 202431979 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident has lived in the property, a 2-bedroom, first floor […]
Decision Case ID 202401004 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident is elderly and was represented by a family member who […]
Decision Case ID 202341125 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident lives in a house and pays a fixed service […]
Decision Case ID 202418080 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident reported damp and mould in her property. The landlord is […]
Decision Case ID 202307114 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident lives on an estate that includes a shared car park, […]
Decision Case ID 202526288 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background In February 2024 the resident reported leaks, damp and mould in […]
Decision Case ID 202424444 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 February 2026 Background The resident moved to a 1-bedroom bungalow with her husband in […]
Decision Case ID 202441807 Decision type Investigation Landlord Peak District Rural Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 February 2026 Background The resident’s kitchen was replaced during early 2023 […]
Decision Case ID 202519857 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident occupies the property, a 3-bedroom bungalow, with her children. […]
Decision Case ID 202453501 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident lives in a flat within a block. The doors […]
Decision Case ID 202340423 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 February 2026 Background The resident lives in a 2-bed ground floor flat. The […]
Decision Case ID 202521890 and 202526834 Decision type Investigation Landlord Red Kite Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident reported concerns about sinking floors […]
Decision Case ID 202324004 Decision type Investigation Landlord Hightown Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 09 February 2026 Background From early 2022 the landlord completed repairs several times to […]
Decision Case ID 202323792 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 February 2026 Background The resident complained about the way her garage rent was […]
Decision Case ID 202314900 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 09 February 2026 Background The resident has disabilities that affect her mobility and her […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |