Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202324456 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives in a 3 bedroom house with her mother and daughter. […]
Decision Case ID 202317086 Decision type Investigation Landlord Tendring District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 November 2025 Background The resident lives in a second-floor flat […]
Decision Case ID 202336072 Decision type Investigation Landlord City of London Corporation Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident has lived in the property, […]
Decision Case ID 202440050 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background The resident lived alone in a ground […]
Decision Case ID 202426945 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 26 November 2025 Background The resident lives in a 2 bed maisonette. On 9 March […]
Decision Case ID 202506964 Decision type Investigation Landlord Stockport Homes Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background In January 2025 the landlord identified damp and […]
Decision Case ID 202334810 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident lives in a flat within […]
Decision Case ID 202502710 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority Occupancy Secure Tenancy Date 25 November 2025 Background The resident lives in a top floor flat within a […]
Decision Case ID 202336114 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident has lived in the property, […]
Decision Case ID 202423954 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure tenancy Date 24 November 2025 Background The resident lives in a 2 bedroom flat with her […]
Decision Case ID 202506976 Decision type Investigation Landlord North West Leicestershire District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure tenant Date 24 November 2025 Background The resident has reported damp and […]
Decision Case ID 202412626 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date 21 November 2025 Background The property is a 2-bedroom flat on the top floor of […]
Decision Case ID 202407113 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background The resident lives in a ground floor flat. […]
Decision Case ID 202441883 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background At the time of the events […]
Decision Case ID 202421628 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date 20 November 2025 Background The resident has lived in his 2 bedroom, third floor flat […]
Decision Case ID 202441659 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 November 2025 Background The resident lives in a 2-bedroom house with her son. What the […]
Decision Case ID 202450843 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background The resident moved into the property […]
Decision Case ID 202425925 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives in a 3-bedroom […]
Decision Case ID 202513388 Decision type Investigation Landlord London Borough of Barnet Landlord type ALMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident experienced noise transference issues caused by her neighbour’s lifestyle and […]
Decision Case ID 202347664 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident moved into the property […]
Decision Case ID 202427832 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 18 November 2025 Background The resident has been a tenant at the landlord’s property, […]
Decision Case ID 202427609 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident moved into the property and […]
Decision Case ID 202442937 Decision type Investigation Landlord Slough Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident lives in a house. The ground […]
Decision Case ID 202347851 Decision type Investigation Landlord South Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident lives in a bungalow under an […]
Decision Case ID 202335509 Decision type Investigation Landlord City of London Corporation Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a block of […]
Decision Case ID 202315352 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a flat. The resident reported concerns […]
Decision Case ID 202316658 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a 2-bedroom semi-detached house. The landlord is aware […]
Decision Case ID 202407347 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The resident has lived in the property, […]
Decision Case ID 202310197 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The resident lives in a flat. […]
Decision Case ID 202406880 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The property is a 1-bedroom flat in […]
Decision Case ID 202402676 Decision type Investigation Landlord Derby City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The resident lives in a first floor […]
Decision Case ID 202447757 Decision type Investigation Landlord Epping Forest District Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November 2025 Background The property is a 1 bedroom ground floor flat in a […]
Decision Case ID 202430026 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 13 November 2025 Background The resident is a secure tenant of the […]
Decision Case ID 202343570 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November 2025 Background The resident lives in a 1-bedroom, first-floor flat. What the complaint is […]
Decision Case ID 202428526 Decision type Investigation Landlord Blackpool Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives at the property, a 1-bedroom […]
Decision Case ID 202336074 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 November 2025 Background Following an inspection of the property in June […]
Decision Case ID 202404522 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives in a 2-bedroom first floor flat, with her […]
Decision Case ID 202337457 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives in a 4-bedroom house. She made a service […]
Decision Case ID 202439703 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 November 2025 Background The resident is a secure tenant […]
Decision Case ID 202427142 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Secure Tenancy Date 6 November 2025 Background The resident had a joint tenancy with his ex-partner. After a […]
Decision Case ID 202332405 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 November 2025 Background The resident raised a complaint with the […]
Decision Case ID 202335928 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 November 2025 Background The property is a […]
Decision Case ID 202429645 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 07 November 2025 Background The resident raised concerns about damp, mould, and a pest […]
Decision Case ID 202318239 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 November 2025 Background The resident lives in a 4-bedroom […]
Decision Case ID 202330777 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 6 November 2025 Background The resident moved into his bungalow on 12 March 2018. Laminate […]
Decision Case ID 202409223 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 November 2025 Background The resident lives in the property, […]
Decision Case ID 202343086 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 4 November 2025 Background The resident is a secure tenant […]
Decision Case ID 202341071 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom […]
Decision Case ID 202426456 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a flat. […]
Decision Case ID 202427344 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |