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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "london" × Outcome: Partial_Maladministration ×

Showing 744 of 16,595 decisions matching "london"

Decisions

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30 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202438710) Case 202438710 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s report of damp and mould. Response to the resident’s request … 27 Jun 2025 Partial Maladministration London Borough of Wandsworth (202315207) Case 202315207 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould and the associated repairs. Response … 27 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202302084) Case 202302084 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns relating to the cooker socket. Reports of an uneven … 27 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202304370) Case 202304370 · Financial The complaint is about the landlord’s: Response to the resident’s: Concerns about roof repairs and damage to flooring. Request for … 27 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202313660) Case 202313660 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports that they were not receiving services they had paid … 27 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202331601) Case 202331601 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of required repairs following … 25 Jun 2025 Partial Maladministration London Borough of Hounslow (202410799) Case 202410799 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Adaptation of the property, including lack of communication and delays to the … 25 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202335498) Case 202335498 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of: Issues with the hot water system at the … 17 Jun 2025 Partial Maladministration London Borough of Camden Council (202322301) Case 202322301 · Local Authority / ALMO or TMO REPORT COMPLAINT 202322301 Camden Council 14 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 16 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202319234) Case 202319234 · Managing Relations The complaint is about the landlord’s handling of: The resident’s disrepair claim, including the associated repairs. Repairs to the resident’s … 11 Jun 2025 Partial Maladministration London Borough of Islington (202423374) Case 202423374 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a damaged garden wall. 11 Jun 2025 Partial Maladministration London Borough of Lewisham (202301512) Case 202301512 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for support using a recommended noise app. Allegations of … 11 Jun 2025 Partial Maladministration London Borough of Lewisham (202423546) Case 202423546 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of Reports of a leaking toilet, bathroom repairs and associated damage. Concerns about … 11 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202305740) Case 202305740 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of the condition of the lawn. The landlord’s complaint … 10 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202321365) Case 202321365 · Managing Relations REPORT COMPLAINT 202321365 London & Quadrant Housing Trust (L&Q) 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating … 10 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202330297) Case 202330297 · Managing Relations The complaint is about the landlord’s handling of: the resident’s concerns about the replacement of her toilet flush. the associated … 6 Jun 2025 Partial Maladministration London Borough of Lambeth (202323039) Case 202323039 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: A payment of compensation for a missed appointment. The resident’s complaint. 5 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202310094) Case 202310094 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the … 3 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202323748) Case 202323748 · Managing Relations The complaint is about the landlord’s: Decision to relet a property which it had marked for disposal. Decision to dispose … 3 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202330453) Case 202330453 · Managing Relations The complaint is about the landlord’s handling of unpleasant smells in the resident’s property. The Service has also considered the … 2 Jun 2025 Partial Maladministration London Borough of Redbridge (202320807) Case 202320807 · Managing Relations The complaint is about the landlord’s handling of: Kitchen repairs following reports of a leak. The associated complaint. 31 May 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202306618) Case 202306618 · Local Authority / ALMO or TMO The resident has complained to the Ombudsman about: The condition of the previous property upon letting. The condition of the … 30 May 2025 Partial Maladministration London Borough of Islington (202413663) Case 202413663 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concerns about her neighbour's decking, noise disturbance, and damage to … 30 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202318061) Case 202318061 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Requests for repairs following water ingress into the … 30 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202430110) Case 202430110 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also assessed the … 29 May 2025 Partial Maladministration London Borough of Lambeth (202325251) Case 202325251 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The decant process, including the resident’s request for a permanent move to … 29 May 2025 Partial Maladministration London Borough of Lambeth (202428770) Case 202428770 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of reports of damp and mould. understanding of the household’s vulnerabilities and support … 29 May 2025 Partial Maladministration London Borough of Waltham Forest (202424336) Case 202424336 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: The resident’s mutual exchange. Reports of water ingress, damp and mould. Outstanding … 29 May 2025 Partial Maladministration London & Quadrant Housing Trust (202228981) Case 202228981 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Snagging works in the property. The resident’s concerns about the fire alarm … 29 May 2025 Partial Maladministration London & Quadrant Housing Trust (202320835) Case 202320835 · Managing Relations The complaint is about the landlord’s response to reports of a leak in the property and resulting damp and mould. … 29 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202327380) Case 202327380 · Managing Relations REPORT COMPLAINT 202327380 London & Quadrant Housing Trust (L&Q) 29 May 2025 Our approach The Housing Ombudsman’s approach to investigating … 28 May 2025 Partial Maladministration Haringey London Borough Council (202342751) Case 202342751 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a faulty intercom system. The resident’s reports of … 28 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202230057) Case 202230057 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and the subsequent repairs. Reports … 27 May 2025 Partial Maladministration London Borough of Camden Council (202348136) Case 202348136 · Local Authority / ALMO or TMO The complaint is about the resident’s concerns about condition of the property at the start of the tenancy. We have … 27 May 2025 Partial Maladministration London Borough of Tower Hamlets (202331276) Case 202331276 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Requests for repairs to the … 23 May 2025 Partial Maladministration London Borough of Enfield (202405358) Case 202405358 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s report of a leak in the property. the resident’s request … 23 May 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202403177) Case 202403177 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports that her doors and windows had been affected by … 23 May 2025 Partial Maladministration London Borough of Havering Council (202312359) Case 202312359 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about its: Withdrawal of an offer of accommodation. Communication … 22 May 2025 Partial Maladministration London Borough of Islington (202421585) Case 202421585 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns about damp and mould. Associated complaint. 22 May 2025 Partial Maladministration London Borough of Lambeth (202223933) Case 202223933 · Local Authority / ALMO or TMO REPORT COMPLAINT 202223933 Lambeth Council 22 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 22 May 2025 Partial Maladministration London & Quadrant Housing Trust (202306742) Case 202306742 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of issues with: the garden paving. use of the … 20 May 2025 Partial Maladministration London & Quadrant Housing Trust (202324056) Case 202324056 · Managing Relations The complaint is about the landlord’s handling of: The sign-up process and the resident’s request for a transfer to a … 16 May 2025 Partial Maladministration London Borough of Islington (202418604) Case 202418604 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request to transfer to another property. Concerns about damp and … 15 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202321145) Case 202321145 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the boiler. Associated complaint. 14 May 2025 Partial Maladministration London Borough of Newham (202406771) Case 202406771 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 14 May 2025 Partial Maladministration London & Quadrant Housing Trust (202309453) Case 202309453 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Repairs to the resident’s windows and doors. The resident’s reports of antisocial … 14 May 2025 Partial Maladministration London & Quadrant Housing Trust (202322335) Case 202322335 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for a roof covering to be installed over his … 14 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202424815) Case 202424815 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leaking roof and associated damp and mould … 12 May 2025 Partial Maladministration London Borough of Islington (202424420) Case 202424420 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of a pest infestation. A request … 12 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202324021) Case 202324021 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of delays in completing repairs to the communal doors …