London & Quadrant Housing Trust (202424059)
The complaint is about the landlord’s handling of: Leaks and associated damp and mould. The resident’s complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Barking and Dagenham (202431867)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s request for a property transfer. the associated complaint.
London Borough of Barking and Dagenham (202448931)
The complaint is about: The resident’s requests for rehousing and/or adaptations to the property. The landlord’s response to the resident’s concerns about rats around the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202439436)
The resident’s complaint is about the landlord's handling of: A repair to the kitchen light. The associated complaint.
London Borough of Camden Council (202452404)
The complaint is about the landlord's response to the resident’s reports about anti-social behaviour (ASB). The Ombudsman has investigated the landlord’s complaint handling.
London Borough of Croydon (202314582)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Associated complaint.
London Borough of Havering Council (202434804)
The complaint is about the landlord’s handling of: The resident’s concerns in respect to parking. The resident’s damp and mould reports. The resident’s concerns in respect to the communal stairwells. The resident’s reports of loss of heating and hot water. The complaint.
London Borough of Waltham Forest (202500361)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and assault by a neighbour and her contractor. The landlord’s response to the resident’s reports of the neighbour using the communal area for building works and to store items during renovation works. The landlord’s handling …
London & Quadrant Housing Trust (202328409)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB), noise and criminal damage by a neighbour. The landlord’s response to the resident’s report that she was originally given priority bidding status and should retain this status. The landlord’s handling of the associated complaints.
London & Quadrant Housing Trust (202346390)
The complaint is about: The landlord’s response to leaks, damp and mould. The landlord’s response to heating issues. The landlord’s handling of concerns about the condition of the windows and kitchen. The landlord’s response to a missing bath panel. The landlord’s complaint handling.
London & Quadrant Housing Trust (202435364)
The complaint is about the landlord’s handling of the resident’s: Rehousing request. Reports of antisocial behaviour (ASB). We have investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202446654)
The complaint is about the landlord’s handling of the resident’s: application to downsize with medical consideration. reports of: a rodent infestation . a leak in the kitchen. damp and mould . a faulty alarm. This report has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202449593)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Complaint.
London Borough of Lambeth (202339244)
The complaint is about the landlord’s handling of the resident’s: Reports in 2021 about water ingress. Reports in May 2022 that the roof leak had damaged her property. Concerns in 2022 that there were delays with it repairing the roof. Concerns about roof and external repairs required from March 2023.
London Borough of Tower Hamlets (202303693)
The complaint is about the landlord’s handling of the resident’s: Issues with his building insurance company, including related repairs to the interior of his home . Reports of issues with his windows. Reports of a blocked drain. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202449582)
The complaint is about the landlord’s handling of the resident’s: Reports of a sewage smell in the property. Associated complaint.
London Borough of Lambeth (202332105)
The complaint is about the landlord's handling of: The resident’s requests for it to replace the bedroom windows. The resident’s reports of a leak into the property and the associated repairs. The associated complaint.
London Borough of Lambeth (202404048)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and harassment. Repairs to the front steps of the resident’s property. The resident’s request for reasonable adjustments to support his communication with the landlord and his concerns about the level of communication from the landlord. …
London & Quadrant Housing Trust (202400474)
This investigation considers: The landlord’s response to the resident request that it renew his bathroom and kitchen. The landlord’s complaint handling.
London Borough of Islington (202419503)
The complaint is about: The time taken for the landlord to remove scaffolding. The landlord’s response to the leaseholder’s report of damage caused to the property by scaffolding it had erected. We have also considered the landlord’s complaint handling as part of the investigation.
Haringey London Borough Council (202308169)
The complaint is about the landlord’s: Handling of the resident’s reports of damp, mould, and the associated property repairs. Response to the resident’s reports of a faulty kitchen window. Response to the resident’s request for it to replace household appliances. Complaint handling.
Haringey London Borough Council (202500562)
The resident’s complaint is about the landlord’s handling of: Damp and mould and draughts in her property. The information held on its records. Her request to be rehoused. The complaint.
London Borough of Hammersmith and Fulham (202340356)
The complaint is about the landlord’s handling of the resident’s request for it to reconsider the external communal area arrangements. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202415483)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour. concerns about fire safety in the block. reports of the communal front door being unsecure. concerns about the cleanliness of the communal areas. The Ombudsman has also taken the decision to investigate the landlord’s handling of …
London Borough of Croydon (202421223)
The complaint is about the landlord’s handling of:
London Borough of Hackney (202427755)
The complaint is about the landlord’s: Handling of the resident’s reports of a leak and the associated remedial repairs. Response to the resident's request for compensation to replace water damaged possessions. Response to the resident’s request for alternative permanent accommodation. Response to the resident's reports of racial discrimination. Complaint handling. …
London Borough of Hackney (202446981)
This complaint is about the landlord’s handling of the resident’s reports of noise disturbance. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202413538)
The complaint is about the landlord’s handling of: The resident’s reports of sewage leaking from the communal stack pipe onto his balcony. The resident’s concerns that it has not considered his human rights under article 8 of the Human Rights Act 1998 in dealing with the leaks. The associated complaint.
London Borough of Lambeth (202403717)
The complaint is about the landlord’s handling of: The resident’s reports of the communal lifts breaking down. The associated complaint.
London Borough of Croydon (202419946)
The complaint is about how the landlord handled the resident’s: request for rehousing on medical grounds. reports of: drafty windows. a faulty storage heater. various outstanding repairs. damage to personal possessions. This report has also considered the landlord’s complaint handling.
London Borough of Croydon (202332109)
REPORT COMPLAINT 202332109 London Borough of Croydon 8 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Islington (202207381)
This complaint is about the landlord’s: Response to the resident’s request to have flooring thresholds installed in the property. Handling of the complaint about the flooring thresholds. Response to reports of a leak in August 2022. Handling of the complaint about the August 2022 leak.
London Borough of Lambeth (202331756)
The resident’s complaint is about the landlord’s: Handling of repairs to the bathroom and kitchen ceilings. Complaint handling.
London Borough of Newham (202346518)
The leaseholder’s complaint is about the landlord’s handling of a roof leak. We have also considered the landlord’s: Complaint handling. Record keeping.
London Borough of Wandsworth (202441950)
The complaint is about: The landlord’s response to the resident’s concerns about the property’s condition. The resident’s related concerns about unfair treatment by the landlord (including an allegation of bias). The landlord’s complaint handling.
London & Quadrant Housing Trust (202418846)
The complaint is about the landlord’s handling of the resident’s: Service charge concerns. Queries on joint resident estate inspections. Reports of repairs to the communal door. Reports of repairs to the terrace lighting. Concerns on restricted access to the fifth-floor terrace. Concerns about cleaning to the communal areas. Queries on …
London Borough of Newham (202415480)
The leaseholder’s complaint is about the landlord’s handling of a roof leak. We have also considered the landlord’s: Complaint handling. Record keeping.
London Borough of Hackney (202325848)
The complaint is about how the landlord handled the resident’s reports of: A leak from the kitchen ceiling. Overcrowding. We have also considered the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202321203)
This complaint is about the landlord’s handling of: Repairs at the property. Appointments. The associated complaint.
London Borough of Lambeth (202442696)
The complaint is about the landlord’s handling of the resident’s: Reports of noise and request for sound proofing. Concerns regarding air quality. Associated complaint.
London Borough of Hackney (202315092)
The complaint is about the landlord’s handling of: The resident’s rehousing request. The complaint.
London Borough of Hackney (202419509)
The complaint is about the landlord’s handling of the resident’s: Assignment applications. Succession application. We have also considered the landlord’s complaint handling.
London Borough of Tower Hamlets (202419479)
The complaint is about the landlord’s handling of the repair to an extractor fan. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Wandsworth (202444517)
The complaint is about: The condition of the property upon letting. The landlord’s handling of outstanding repairs identified at the viewing (unrelated to cracks, damp, mould, and water ingress). The landlord’s response to the resident’s reports about damp, mould, and water ingress after the tenancy began. We have also considered …
London & Quadrant Housing Trust (202348651)
The complaint is about the landlord’s response to: The resident’s report of damp and mould in the property. The resident’s request for it to relocate and replace radiators in the property. This investigation has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202410312)
The complaint is about the landlord’s handling of: The resident’s reports of issues within his property, including damp and mould, and asbestos. The resident’s reports of no gas supply and subsequent lack of heating and hot water in his property. The resident’s reports of mice within his property. The resident’s …
London Borough of Hackney (202415271)
The complaint is about the landlord’s handling of: The resident’s reports of ongoing antisocial behaviour (ASB) and noise. The complaint.
London & Quadrant Housing Trust (202220464)
The complaint is about the landlord’s handling of: Repairs to the resident’s roof and kitchen window. The associated complaint.
London Borough of Hammersmith and Fulham (202325010)
The complaint is about the landlord’s handling of the resident’s: Concerns with planning permission for the ground floor flats within the communal block. Reports of antisocial behaviour (ASB). Concerns with grounds maintenance. We have also considered the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202418615)
The complaint is about the landlord’s handling of the resident’s: Reports of pests in the property. Concerns raised in relation to the condition of the: Internal doors. Flooring. Kitchen.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)