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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "borough" × Outcome: Partial_Maladministration ×

Showing 609 of 16,595 decisions matching "borough"

Decisions

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23 May 2025 Partial Maladministration London Borough of Enfield (202405358) Case 202405358 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s report of a leak in the property. the resident’s request … 23 May 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202403177) Case 202403177 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports that her doors and windows had been affected by … 23 May 2025 Partial Maladministration London Borough of Havering Council (202312359) Case 202312359 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about its: Withdrawal of an offer of accommodation. Communication … 23 May 2025 Partial Maladministration Waverley Borough Council (202325469) Case 202325469 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of garden flooding, external … 22 May 2025 Partial Maladministration London Borough of Islington (202421585) Case 202421585 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns about damp and mould. Associated complaint. 22 May 2025 Partial Maladministration London Borough of Lambeth (202223933) Case 202223933 · Local Authority / ALMO or TMO REPORT COMPLAINT 202223933 Lambeth Council 22 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 16 May 2025 Partial Maladministration London Borough of Islington (202418604) Case 202418604 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request to transfer to another property. Concerns about damp and … 14 May 2025 Partial Maladministration London Borough of Newham (202406771) Case 202406771 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 12 May 2025 Partial Maladministration London Borough of Islington (202424420) Case 202424420 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of a pest infestation. A request … 12 May 2025 Partial Maladministration Stevenage Borough Council (202300243) Case 202300243 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s: Reports of ongoing issues with the windows and doors at … 9 May 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202423217) Case 202423217 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould in the property. Concerns … 6 May 2025 Partial Maladministration Ipswich Borough Council (202326517) Case 202326517 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of a rat infestation. the complaint. 30 Apr 2025 Partial Maladministration Brentwood Borough Council (202423316) Case 202423316 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s: Request for repairs, including exterior doors, roof fascia and guttering, … 30 Apr 2025 Partial Maladministration Haringey London Borough Council (202416668) Case 202416668 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of a pest infestation an occupational therapy (OT) assessment … 30 Apr 2025 Partial Maladministration London Borough of Croydon (202402696) Case 202402696 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request to move. Reports of mould. Complaint. 30 Apr 2025 Partial Maladministration London Borough of Islington (202411101) Case 202411101 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of mice infestation. Request for repairs. The Ombudsman has … 30 Apr 2025 Partial Maladministration Stevenage Borough Council (202308817) Case 202308817 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the leaseholder’s reports of: Condensation in the loft. Damp and mould. The … 29 Apr 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202316559) Case 202316559 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s request for a leasehold pre-sale pack, particularly: The accuracy of … 29 Apr 2025 Partial Maladministration London Borough of Lambeth (202311666) Case 202311666 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: The landlord charging him rent for 2 properties … 29 Apr 2025 Partial Maladministration London Borough of Lewisham (202400846) Case 202400846 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Foxes living under the property. Damp and mould. … 29 Apr 2025 Partial Maladministration Royal Borough Of Greenwich (202127512) Case 202127512 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s request to pay her service charge bill over an extended … 29 Apr 2025 Partial Maladministration Royal Borough Of Greenwich (202411245) Case 202411245 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports about the standard of works to her home. The … 28 Apr 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202427118) Case 202427118 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs for damp and mould. a bathroom replacement. the associated complaint. 28 Apr 2025 Partial Maladministration London Borough of Barnet (202403095) Case 202403095 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s communications with the housing options team. repairs to the boiler. … 17 Apr 2025 Partial Maladministration Haringey London Borough Council (202321169) Case 202321169 · Managing Relations The complaint is about the landlord’s handling of repairs to the fences at the bottom of the stairwell and top … 10 Apr 2025 Partial Maladministration Royal Borough Of Greenwich (202232768) Case 202232768 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Noise reports made by the resident’s neighbour. Information relating to the resident’s … 7 Apr 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202308348) Case 202308348 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Noise and pigeon nuisance. A back surge of … 3 Apr 2025 Partial Maladministration London Borough of Lambeth (202322849) Case 202322849 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: Service charges. Estate grounds maintenance. Gutter repairs. 1 Apr 2025 Partial Maladministration London Borough of Newham (202421897) Case 202421897 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of drainage issues affecting the toilet. Reports of damp … 31 Mar 2025 Partial Maladministration London Borough of Brent (202413027) Case 202413027 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: Damp and mould, and associated repairs. A roof … 31 Mar 2025 Partial Maladministration London Borough of Croydon (202405183) Case 202405183 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of damp and mould and associated repairs. The Ombudsman has also … 31 Mar 2025 Partial Maladministration London Borough of Newham (202205788) Case 202205788 · Information and data management The complaint is about the landlord’s response to: Reports of a rodent infestation. Request for compensation for damage due to … 28 Mar 2025 Partial Maladministration London Borough of Lewisham (202341904) Case 202341904 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of water supply issues. Reports of noisy pipework. Reports … 28 Mar 2025 Partial Maladministration London Borough of Newham (202414895) Case 202414895 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould in the bedroom. The windows … 27 Mar 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202312998) Case 202312998 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the toilet. Poor staff conduct. The … 27 Mar 2025 Partial Maladministration London Borough of Waltham Forest (202119814) Case 202119814 · Financial The complaint is about the landlord’s: Handling of repairs to the boiler. Handling of associated repairs. Response to a request … 26 Mar 2025 Partial Maladministration London Borough of Hounslow (202319650) Case 202319650 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the water tank in her … 26 Mar 2025 Partial Maladministration London Borough of Newham (202318465) Case 202318465 · Local Authority / ALMO or TMO The complaint is about the landlord’s Handling of the resident’s reports of repairs to the exterior of her property. Complaint … 25 Mar 2025 Partial Maladministration Dudley Metropolitan Borough Council (202230740) Case 202230740 · Old Complaints Handling categories The landlord’s handling of the resident’s report of an ant infestation at her property. The Ombudsman has also considered the … 24 Mar 2025 Partial Maladministration London Borough of Tower Hamlets (202302241) Case 202302241 · Old Complaints Handling categories This complaint is about the landlord’s handling of: the resident’s reports of pests in the property; the associated complaint. 20 Mar 2025 Partial Maladministration London Borough of Enfield (202329814) Case 202329814 · Financial The complaint is about: The landlord’s response to the resident’s request for compensation for renovation works at her former property. … 17 Mar 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202319161) Case 202319161 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: 14 Mar 2025 Partial Maladministration London Borough of Hounslow (202322192) Case 202322192 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of a loss of hot water. The resident’s complaint. 13 Mar 2025 Partial Maladministration London Borough of Islington (202338740) Case 202338740 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: the resident’s concerns about insurance claims. the resident’s concerns about a service … 10 Mar 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202308659) Case 202308659 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of a lift breakdown. the resident’s request for emergency … 28 Feb 2025 Partial Maladministration London Borough of Hackney (202308590) Case 202308590 · Estate Management The complaint is about the landlord’s: Response to concerns raised by the resident about issues reported to him by other … 27 Feb 2025 Partial Maladministration London Borough of Barking and Dagenham (202306194) Case 202306194 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: The offer of a property. The condition of … 27 Feb 2025 Partial Maladministration London Borough of Camden Council (202410150) Case 202410150 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to communal areas. Repairs to the property. The resident’s reports of … 27 Feb 2025 Partial Maladministration London Borough of Waltham Forest (202422442) Case 202422442 · Local Authority / ALMO or TMO The complaint is about: 26 Feb 2025 Partial Maladministration London Borough of Wandsworth (202411146) Case 202411146 · Estate Management The complaint is about: The time taken for the landlord to install a positive input ventilation (PIV) at the property. …