Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202511147 Decision type Investigation Landlord Newark and Sherwood District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a house […]
Decision Case ID 202228736 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 17 December 2025 Background The resident is a tenant of the landlord and lives in a […]
Decision Case ID 202340632 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a house with her 2 […]
Decision Case ID 202414266 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident had a secure […]
Decision Case ID 202342487 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 16 December 2025 Background The resident lives on the 10th floor of a purpose-built block. […]
Decision Case ID 202512684 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 December 2025 Background The resident lives in a flat […]
Decision Case ID 202453374 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 16 December 2025 Background The property is a 2-bedroom flat located on the second floor of […]
Decision Case ID 202400105 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 December 2025 Background The resident lived in a house with […]
Decision Case ID 202510430 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 December 2025 Background The landlord agreed to move the resident […]
Decision Case ID 202348009 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 December 2025 Background The resident lives in temporary accommodation in […]
Decision Case ID 202422491 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 December 2025 Background The resident reported a leak, broken boiler, […]
Decision Case ID 202448982 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 December 2025 Background The resident lives in the property with […]
Decision Case ID 202342322 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority Occupancy Secure Tenancy Date 15 December 2025 Background The resident lives in a 2-bedroom house with her daughter. The resident […]
Decision Case ID 202431661 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Secure Tenancy Date 12 December 2025 Background The residents have been tenants of the landlord since June 1998. Both residents […]
Decision Case ID 202334825 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 December 2025 Background The resident lived in a 3-bedroom, ground […]
Decision Case ID 202501016 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 April 2026 Background The resident has been reporting damp and […]
Decision Case ID 202508265 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 December 2025 Background The resident lives in a 2-bed […]
Decision Case ID 202500535 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 December 2025 Background The resident lives with her children […]
Decision Case ID 202504255 Decision type Investigation Landlord Kingston upon Hull City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 March 2026 Background The resident lives in […]
Decision Case ID 202429181 Decision type Investigation Landlord Leicester City Council Landlord type Local Authority Occupancy Secure Tenancy Date 11 December 2025 Background The resident lives in a 1-bedroom flat on the thirteenth floor […]
Decision Case ID 202329214 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date 10 December 2025 Background The resident told the landlord that a leak was coming through […]
Decision Case ID 202450546 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 December 2025 Background The resident reported incidents of anti‑social […]
Decision Case ID 202400816 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 December 2025 Background The resident lives with […]
Decision Case ID 202409972 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 10 December 2025 Background The resident has experienced ongoing damp issues in his property. He complained […]
Decision Case ID 202509190 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 9 December 2025 Background The resident wanted a new smart meter installed […]
Decision Case ID 202431480 Decision type Investigation Landlord Central Bedfordshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 9 December 2025 Background The resident lives in a ground floor flat. […]
Decision Case ID 202514255 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority Occupancy Secure Tenancy Date 9 December 2025 Background The resident is a tenant in a house with adaptations. Her […]
Decision Case ID 202341248 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy Date 8 December 2025 Background The property is a flat. It receives heating and hot […]
Decision Case ID 202507285 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 4 December 2025 Background The resident has occupied the property since 2007. […]
Decision Case ID 202431910 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 4 December 2025 Background The resident reported a leak into his flat from the roof. […]
Decision Case ID 202506439 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 4 December 2025 Background The property is a 4-bedroom house […]
Decision Case ID 202453003 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 3 December 2025 Background The resident lives at the property with […]
Decision Case ID 202507307 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 December 2025 Background The resident was allocated a property for […]
Decision Case ID 202416814 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 December 2025 Background The resident complained to the landlord about the length […]
Decision Case ID 202506435 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident reported a damp smell coming […]
Decision Case ID 202509792 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 28 November 2025 Background The resident has lived at a 1-bedroom semi-detached bungalow since 2019. […]
Decision Case ID 202324164 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident says he has experienced repeat […]
Decision Case ID 202222940 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident contacted us as he had not […]
Decision Case ID 202504764 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom mid-terrace property with her daughter. […]
Decision Case ID 202508806 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident has been a tenant […]
Decision Case ID 202504809 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in a […]
Decision Case ID 202405953 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 28 November 2025 Background The landlord has told us that the resident advised it that […]
Decision Case ID 202510730 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident’s complaint is […]
Decision Case ID 202453379 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in a 1-bed […]
Decision Case ID 202432723 Decision type Investigation Landlord Swindon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The property is a 3-bedroom house. The landlord […]
Decision Case ID 202330754 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident was unhappy that the landlord had […]
Decision Case ID 202439114 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident reported damp and mould […]
Decision Case ID 202334994 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background In July 2022 the resident reported […]
Decision Case ID 202505886 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives in a 2-bedroom ground floor flat with two children […]
Decision Case ID 202411019 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident and his family live […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |