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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "occupancy" × Outcome: Partial_Maladministration ×

Showing 829 of 16,595 decisions matching "occupancy"

Decisions

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28 Jan 2026 Partial Maladministration Peabody Trust (202419883) Case 202419883 · Managing Relations Decision Case ID 202419883 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January … 28 Jan 2026 Partial Maladministration Places for People Group Limited (202431739) Case 202431739 · Financial Decision Case ID 202431739 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Shared Ownership … 28 Jan 2026 Partial Maladministration Soha Housing Limited (202518547) Case 202518547 · Managing Relations Decision Case ID 202518547 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Jan 2026 Partial Maladministration Southern Housing (202451979) Case 202451979 · Managing Relations Decision Case ID 202451979 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 28 January … 28 Jan 2026 Partial Maladministration The Guinness Partnership Limited (202325377) Case 202325377 · Estate Management Decision Case ID 202325377 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Jan 2026 Partial Maladministration The Guinness Partnership Limited (202515390) Case 202515390 · Managing Relations Decision Case ID 202515390 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Jan 2026 Partial Maladministration Amplius Living (202440895) Case 202440895 · Managing Relations Decision Case ID 202440895 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 … 27 Jan 2026 Partial Maladministration Bromford Flagship LiveWest Limited (202339152) Case 202339152 · Managing Relations Decision Case ID 202339152 Decision type Investigation Landlord Bromford Flagship Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202416573) Case 202416573 · Managing Relations Decision Case ID 202416573 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Jan 2026 Partial Maladministration Dudley Metropolitan Borough Council (202418280) Case 202418280 · Local Authority / ALMO or TMO Decision Case ID 202418280 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 27 Jan 2026 Partial Maladministration GreenSquareAccord Limited (202516593) Case 202516593 · ASB/Abuse/Nuisance Decision Case ID 202516593 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January … 27 Jan 2026 Partial Maladministration Halton Housing (202502287) Case 202502287 · Managing Relations Decision Case ID 202502287 Decision type Investigation Landlord Halton Housing Landlord type Housing Association Occupancy Applicant Date 27 January 2026 … 27 Jan 2026 Partial Maladministration London Borough of Hounslow (202518163) Case 202518163 · Local Authority / ALMO or TMO Decision Case ID 202518163 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 27 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202418050) Case 202418050 · Managing Relations Decision Case ID 202418050 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 27 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202440806) Case 202440806 · Managing Relations Decision Case ID 202440806 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 27 Jan 2026 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202507182) Case 202507182 · Financial Decision Case ID 202507182 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy … 27 Jan 2026 Partial Maladministration Notting Hill Genesis (202513996) Case 202513996 · Managing Relations Decision Case ID 202513996 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 27 Jan 2026 Partial Maladministration Torus62 Limited (202433269) Case 202433269 · Managing Relations Decision Case ID 202433269 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January … 27 Jan 2026 Partial Maladministration Vico Homes Limited (202523270) Case 202523270 · Managing Relations Decision Case ID 202523270 Decision type Investigation Landlord Vico Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 26 Jan 2026 Partial Maladministration Barnsley Metropolitan Borough Council (202506461) Case 202506461 · Local Authority / ALMO or TMO Decision Case ID 202506461 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 26 Jan 2026 Partial Maladministration Canterbury City Council (202339997) Case 202339997 · Local Authority / ALMO or TMO Decision Case ID 202339997 Decision type Investigation Landlord Canterbury City Council Landlord type Local Authority / ALMO or TMO Occupancy … 26 Jan 2026 Partial Maladministration Fareham Borough Council (202417935) Case 202417935 · Local Authority / ALMO or TMO Decision Case ID 202417935 Decision type Investigation Landlord Fareham Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 26 … 26 Jan 2026 Partial Maladministration Midland Heart Limited (202431475) Case 202431475 · Old Complaints Handling categories Decision Case ID 202431475 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Jan 2026 Partial Maladministration Notting Hill Genesis (202414839) Case 202414839 · Managing Relations Decision Case ID 202414839 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Jan 2026 Partial Maladministration Octavia Housing (202417526) Case 202417526 · Health and Safety (inc. building safety) Decision Case ID 202417526 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Leaseholder Date 26 January 2026 … 26 Jan 2026 Partial Maladministration Orbit Housing Association Limited (202405060) Case 202405060 · Managing Relations Decision Case ID 202405060 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Jan 2026 Partial Maladministration Platform Housing Group Limited (202418480) Case 202418480 · Health and Safety (inc. building safety) Decision Case ID 202418480 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Jan 2026 Partial Maladministration Plus Dane Housing Limited (202500381) Case 202500381 · Managing Relations Decision Case ID 202500381 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Jan 2026 Partial Maladministration Sanctuary Housing Association (202440898) Case 202440898 · Estate Management Decision Case ID 202440898 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Shared Ownership Date 26 … 26 Jan 2026 Partial Maladministration Sovereign Network Group (202339192) Case 202339192 · Managing Relations Decision Case ID 202339192 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Jan 2026 Partial Maladministration Sovereign Network Group (202443674) Case 202443674 · Managing Relations Decision Case ID 202443674 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Jan 2026 Partial Maladministration Together Housing Association Limited (202400435) Case 202400435 · Managing Relations Decision Case ID 202400435 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 23 Jan 2026 Partial Maladministration A2Dominion Housing Group Limited (202439590) Case 202439590 · Financial Decision Case ID 202439590 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 23 Jan 2026 Partial Maladministration Citizen Housing Group Limited (202522330) Case 202522330 · Health and Safety (inc. building safety) Decision Case ID 202522330 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 23 Jan 2026 Partial Maladministration City of Wolverhampton Council (202519716) Case 202519716 · Local Authority / ALMO or TMO Decision Case ID 202519716 Decision type Investigation Landlord City of Wolverhampton Council Landlord type Local Authority / ALMO or TMO … 23 Jan 2026 Partial Maladministration Gentoo Group Limited (202515300) Case 202515300 · Managing Relations Decision Case ID 202515300 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Jan 2026 Partial Maladministration Norwich City Council (202416233) Case 202416233 · Managing Relations Decision Case ID 202416233 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 23 Jan 2026 Partial Maladministration Onward Homes Limited (202406580) Case 202406580 · Managing Relations Decision Case ID 202406580 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Jan 2026 Partial Maladministration Peabody Trust (202450052) Case 202450052 · Managing Relations Decision Case ID 202450052 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 January … 23 Jan 2026 Partial Maladministration The Guinness Partnership Limited (202312143) Case 202312143 · ASB/Abuse/Nuisance Decision Case ID 202312143 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 22 Jan 2026 Partial Maladministration Harlow District Council (202516942) Case 202516942 · Local Authority / ALMO or TMO Decision Case ID 202516942 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy … 22 Jan 2026 Partial Maladministration Origin Housing Limited (202438970) Case 202438970 · ASB/Abuse/Nuisance Decision Case ID 202438970 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 … 22 Jan 2026 Partial Maladministration West Northamptonshire Council (202318491) Case 202318491 · Local Authority / ALMO or TMO Decision Case ID 202318491 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority Occupancy Leaseholder Date 22 January … 21 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202442644) Case 202442644 · Managing Relations Decision Case ID 202442644 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Jan 2026 Partial Maladministration London Borough of Croydon (202436719) Case 202436719 · Local Authority / ALMO or TMO Decision Case ID 202436719 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 21 Jan 2026 Partial Maladministration Notting Hill Genesis (202449049) Case 202449049 · Managing Relations Decision Case ID 202449049 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 20 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202333539) Case 202333539 · ASB/Abuse/Nuisance Decision Case ID 202333539 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Jan 2026 Partial Maladministration Onward Homes Limited (202402569) Case 202402569 · Estate Management Decision Case ID 202402569 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 20 January … 20 Jan 2026 Partial Maladministration Regenda Limited (202508752) Case 202508752 · ASB/Abuse/Nuisance Decision Case ID 202508752 Decision type Investigation Landlord Regenda Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February … 20 Jan 2026 Partial Maladministration Sanctuary Housing Association (202433492) Case 202433492 · Managing Relations Decision Case ID 202433492 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 20 …