Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Search: "march" × Outcome: Partial_Maladministration ×

Showing 215 of 18,103 decisions matching "march"

Decisions

Most recent first

Bolton at Home Limited (202205301)

24 Nov 2022 Case 202205301 Partial Maladministration Managing Relations

REPORT COMPLAINT 202205301 Bolton at Home Limited 8 March 2023 Our approach […]

Read the original Housing Ombudsman decision via the title.

Stockport Homes Limited (202100661)

13 Oct 2022 Case 202100661 Partial Maladministration Managing Relations

REPORT COMPLAINT 202100661 Stockport Homes Limited 15 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in […]

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202015780)

31 Mar 2022 Case 202015780 Partial Maladministration Financial

REPORT COMPLAINT 202015780 London & Quadrant Housing Trust 31 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Read the original Housing Ombudsman decision via the title.

Kingston upon Hull City Council (202105495)

30 Mar 2022 Case 202105495 Partial Maladministration Health and Safety (inc. building safety)

REPORT COMPLAINT 202105495 Kingston upon Hull City Council 30 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Read the original Housing Ombudsman decision via the title.

South Holland District Council (202104237)

15 Mar 2022 Case 202104237 Partial Maladministration Managing Relations

REPORT COMPLAINT 202104237 South Holland District Council 15 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202108941)

14 Mar 2022 Case 202108941 Partial Maladministration Managing Relations

REPORT COMPLAINT 202108941 London & Quadrant Housing Trust 14 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Read the original Housing Ombudsman decision via the title.

Nottingham City Homes (202113877)

10 Mar 2022 Case 202113877 Partial Maladministration Old Property Condition migrated-2025

REPORT COMPLAINT 202113877 Nottingham City Homes 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

Read the original Housing Ombudsman decision via the title.

Orbit Group Limited (201902084)

30 Jun 2021 Case 201902084 Partial Maladministration ASB/Abuse/Nuisance

The complaint is about: The contents of a warning letter sent to the resident in March 2019. The landlord’s response to the resident’s reports of noise nuisance. The landlord’s complaint-handling.

Read the original Housing Ombudsman decision via the title.

Islington Council (201912304)

23 Jun 2021 Case 201912304 Partial Maladministration ASB/Abuse/Nuisance

The complaints are about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB) prior to March 2020. Concerns that landlord staff had behaved in a racially motivated manner. Reports of ASB from March 2020 onwards. Formal complaint.

Read the original Housing Ombudsman decision via the title.

Kingston upon Thames Council (201915804)

31 Mar 2021 Case 201915804 Partial Maladministration Local Authority / ALMO or TMO

The complaint is about: the landlord’s response to the resident’s report about the communal front door, this was raised in February/March 2020. the landlord’s delay in logging the complaint. the way the landlord handled the second complaint about the communal front door, which was raised in July 2020.

Read the original Housing Ombudsman decision via the title.

Tower Hamlets Homes (202000153)

31 Mar 2021 Case 202000153 Partial Maladministration Local Authority / ALMO or TMO

REPORT COMPLAINT 202000153 Tower Hamlets Homes 31 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

Read the original Housing Ombudsman decision via the title.

South Tyneside Homes (201908131)

23 Mar 2021 Case 201908131 Partial Maladministration Managing Relations

REPORT COMPLAINT 201908131 South Tyneside Homes 23 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

Read the original Housing Ombudsman decision via the title.

Whitefriars Housing Group Limited (201916116)

12 Mar 2021 Case 201916116 Partial Maladministration Old Complaints Handling categories

REPORT COMPLAINT 201916116 Whitefriars Housing Group Limited 12 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Read the original Housing Ombudsman decision via the title.

Camden Council (202002857)

10 Mar 2021 Case 202002857 Partial Maladministration Local Authority / ALMO or TMO

REPORT COMPLAINT 202002857 Camden Council 10 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

Read the original Housing Ombudsman decision via the title.

Orbit Group Limited (201912974)

1 Mar 2021 Case 201912974 Partial Maladministration Managing Relations

REPORT COMPLAINT 201912974 Orbit Group Limited 1 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)