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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "london" × Outcome: Partial_Maladministration ×

Showing 744 of 16,595 decisions matching "london"

Decisions

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14 Aug 2025 Partial Maladministration London Borough of Ealing (202447207) Case 202447207 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports that she did not view the property before sign … 14 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202400842) Case 202400842 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of required repairs and antisocial behaviour (ASB) in the … 13 Aug 2025 Partial Maladministration London Borough of Tower Hamlets (202345104) Case 202345104 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) by their neighbour. the associated … 13 Aug 2025 Partial Maladministration London Borough of Waltham Forest (202440600) Case 202440600 · Local Authority / ALMO or TMO The complaint is about the landlord's: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident’s reports … 13 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202330012) Case 202330012 · Financial REPORT COMPLAINT 202330012 London & Quadrant Housing Trust (L&Q) 13 August 2025 Our approach The Housing Ombudsman’s approach to investigating … 13 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202341288) Case 202341288 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of issues with the boiler and carbon monoxide detector. … 13 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202342298) Case 202342298 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of no heating and hot water in the property … 13 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202343946) Case 202343946 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and a subsequent pest infestation. … 12 Aug 2025 Partial Maladministration London Borough of Newham (202445184) Case 202445184 · Old Property Condition categories The complaint is about the landlord’s handling of leaks, damp and mould in the resident’s home. 11 Aug 2025 Partial Maladministration London Borough of Islington (202421289) Case 202421289 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A leak to the resident’s property. The resident’s insurance query. 8 Aug 2025 Partial Maladministration London Borough of Hackney (202402269) Case 202402269 · Financial The complaint is about the landlord’s handling of: A leak and kitchen repairs in the resident’s property. Reimbursement of associated … 6 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202201125) Case 202201125 · Information and data management The complaint is about the landlord’s handling of: A leak and the subsequent moves to temporary accommodation. The resident’s complaint. … 31 Jul 2025 Partial Maladministration Haringey London Borough Council (202420057) Case 202420057 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for a bathroom and kitchen replacement. Reports of damp … 31 Jul 2025 Partial Maladministration London Borough of Croydon (202332332) Case 202332332 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: request for the oven and fridge freezer to be relocated. … 31 Jul 2025 Partial Maladministration London Borough of Hackney (202304210) Case 202304210 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the length of time taken to relocate her … 31 Jul 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202325283) Case 202325283 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of an ongoing bed bug infestation. Reports of repairs, … 31 Jul 2025 Partial Maladministration London Borough of Lewisham (202440401) Case 202440401 · Managing Relations The complaint is about the landlord’s handling of: A roof leak and damp and mould reports. Reports of water pressure … 30 Jul 2025 Partial Maladministration London Borough of Camden Council (202402324) Case 202402324 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Heating and hot water issues. Its staff’s conduct. … 30 Jul 2025 Partial Maladministration London Borough of Islington (202432335) Case 202432335 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the leaseholder’s: Reports of a leak from the roof causing damp and … 30 Jul 2025 Partial Maladministration London Borough of Lewisham (202415887) Case 202415887 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s report of a repair to her boiler and the annual … 30 Jul 2025 Partial Maladministration London Borough of Lewisham (202437098) Case 202437098 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of mould. Lift breakdowns in the block. The resident’s … 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202217681) Case 202217681 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of structural issues at the property. Request for a … 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202416390) Case 202416390 · Financial The complaint is about the landlord’s response to the resident’s queries regarding the: Grounds maintenance service charge. Water testing service … 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202430881) Case 202430881 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of fire safety issues within the resident’s block, including: Delays in it replacing … 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202431389) Case 202431389 · Managing Relations The complaint is about: The effects of disrepair on the value of the resident’s property. The landlord’s handling of leaks, … 29 Jul 2025 Partial Maladministration London Borough of Wandsworth (202429783) Case 202429783 · Local Authority / ALMO or TMO The complaint is about: The condition of the property upon letting. The landlord’s handling of a ceiling collapse and associated … 28 Jul 2025 Partial Maladministration London Borough of Enfield (202327727) Case 202327727 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s: Reports of a leak. Request for a surveyor's report The … 28 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202437717) Case 202437717 · Managing Relations The complaint is about the landlord’s: Handling of a roof leak, damp and mould. Complaint handling. 26 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202443643) Case 202443643 · Managing Relations The complaint is about: The landlord's handling of the resident’s reports about damp and mould. Complaint handling 25 Jul 2025 Partial Maladministration London Borough of Hounslow (202435194) Case 202435194 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to concerns about a kitchen and bathroom upgrade. handling of repairs following a … 25 Jul 2025 Partial Maladministration London Borough of Waltham Forest (202432410) Case 202432410 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s request for a refund of the credit balance on his … 22 Jul 2025 Partial Maladministration London Borough of Croydon (202327945) Case 202327945 · Managing Relations The complaint is about the landlord’s handling of: An emergency request to access a communal cupboard. The associated complaint. 22 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202348064) Case 202348064 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about parking. The Ombudsman has also considered the landlord’s … 22 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202416505) Case 202416505 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak causing flooding to the property. Associated … 16 Jul 2025 Partial Maladministration London Borough of Hackney (202429912) Case 202429912 · Managing Relations The complaint is about the landlord’s handling of: The resident’s transfer application and banding. Overcrowding in the resident’s property. Damp … 16 Jul 2025 Partial Maladministration London Borough of Hackney (202443817) Case 202443817 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Repairs to the lifts. Leaks in the communal areas. Individuals sleeping in … 15 Jul 2025 Partial Maladministration London Borough of Hackney (202322782) Case 202322782 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the recovery of service charge arrears. We have also considered the landlord’s … 15 Jul 2025 Partial Maladministration London Borough of Lambeth (202433359) Case 202433359 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A radiator repair. The associated complaint. 15 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202416492) Case 202416492 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The … 14 Jul 2025 Partial Maladministration London Borough of Lambeth (202426737) Case 202426737 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s rehousing application. The resident’s reports of outstanding repairs and damp … 14 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202335259) Case 202335259 · Financial The complaint is about the landlord’s handling of the resident’s: Reports about the conduct of its contractor’s operative. Reports of … 11 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202426266) Case 202426266 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of a leak and remedial repairs. the associated complaint. 10 Jul 2025 Partial Maladministration London Borough of Lewisham (202425782) Case 202425782 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A roof leak, ceiling renewal, and asbestos management. The resident’s request for … 9 Jul 2025 Partial Maladministration Haringey London Borough Council (202427921) Case 202427921 · Local Authority / ALMO or TMO REPORT COMPLAINT 202427921 Haringey London Borough Council 9 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 8 Jul 2025 Partial Maladministration London Borough of Islington (202324831) Case 202324831 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of pigeon guano on the communal area outside his … 2 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202414698) Case 202414698 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of pests in the property. The Ombudsman has also … 30 Jun 2025 Partial Maladministration Haringey London Borough Council (202318746) Case 202318746 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests to be permanently rehoused. Reports of repairs to the … 30 Jun 2025 Partial Maladministration London Borough of Islington (202437111) Case 202437111 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s request to take over the tenancy following the death of … 30 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202427015) Case 202427015 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about the suitability of the property and request for … 30 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202432458) Case 202432458 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the heating and hot water system. …