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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "local" × Outcome: Partial_Maladministration ×

Showing 227 of 16,595 decisions matching "local"

Decisions

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20 Oct 2025 Partial Maladministration London Borough of Hillingdon (202453498) Case 202453498 · Local Authority / ALMO or TMO Decision Case ID 202453498 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority Occupancy Secure Tenancy Date … 20 Oct 2025 Partial Maladministration Southend on Sea City Council (202450515) Case 202450515 · Managing Relations Decision Case ID 202450515 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or … 17 Oct 2025 Partial Maladministration Eastbourne Borough Council (202430352) Case 202430352 · Local Authority / ALMO or TMO Decision Case ID 202430352 Decision type Investigation Landlord Eastbourne Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Oct 2025 Partial Maladministration Haringey London Borough Council (202338854) Case 202338854 · Managing Relations Decision Case ID 202338854 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 15 Oct 2025 Partial Maladministration London Borough of Islington (202429813) Case 202429813 · Local Authority / ALMO or TMO Decision Case ID 202429813 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 10 Oct 2025 Partial Maladministration London Borough of Hillingdon (202427669) Case 202427669 · Local Authority / ALMO or TMO Decision Case ID 202427669 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO … 29 Aug 2025 Partial Maladministration Southwark Council (202418614) Case 202418614 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Her reported concerns about anti-social behaviour. Her reported concerns about noise … 18 Aug 2025 Partial Maladministration Sheffield City Council (202341095) Case 202341095 · Local Authority / ALMO or TMO The complaint is about: The local council’s consideration of the resident’s housing application and the associated banding. The conduct of … 31 Jul 2025 Partial Maladministration Paragon Asra Housing Limited (202421662) Case 202421662 · Managing Relations This complaint is about the landlords: Handling of the resident’s reports about issues with his gas, heating, and hot water. … 30 May 2025 Partial Maladministration Karibu Community Homes Limited (202331435) Case 202331435 · Enquiry stage The complaint is about: The local council’s response to the resident’s reports about a faulty streetlight. The landlord’s response to … 12 May 2025 Partial Maladministration Look Ahead Care and Support Limited (202332698) Case 202332698 · Managing Relations The complaint is about the landlord’s handling of: Information given to the resident about future accommodation. The resident’s dissatisfaction with … 8 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202210958) Case 202210958 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about estate inspections, the local office and caretaking. A … 30 Sep 2024 Partial Maladministration London Borough of Ealing (202306717) Case 202306717 · Information and data management The complaint is about: The landlord’s response to the resident’s re-housing request. The landlord’s handling of repairs in the resident’s … 29 Feb 2024 Partial Maladministration Accent Housing Limited (202116235) Case 202116235 · Financial The complaint is about; The landlord's response to the resident's reports of having no heating and hot water. The landlord's … 31 Jan 2024 Partial Maladministration London Borough of Hackney (202126095) Case 202126095 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to reports about disrepair. The landlord’s response to safeguarding concerns. The landlord’s handling … 14 Sep 2023 Partial Maladministration London Borough of Harrow (202205620) Case 202205620 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident's concerns about the behaviour of a member of staff; The … 30 Aug 2023 Partial Maladministration Moat Homes Limited (202208721) Case 202208721 · Estate Management The complaint is about: The level of priority awarded by the local authority for rehousing. The landlord’s response to the … 16 Jan 2023 Partial Maladministration Origin Housing Limited (202205416) Case 202205416 · Managing Relations The complaint is about: How the landlord handled the resident’s management transfer, specifically the reciprocal transfer through the local authority. … 12 Jan 2023 Partial Maladministration Sovereign Housing Association Limited (202207363) Case 202207363 · Information and data management The complaint is about the landlord’s handling of: Toilet repairs and the bathroom adaptation. The resident’s reports of issues with … 13 Jun 2022 Partial Maladministration Connexus Housing One Limited (202001271) Case 202001271 · ASB/Abuse/Nuisance This complaint is about: The residents’ historic concerns about various issues including: The landlord’s handling of anti-social behaviour (ASB) and … 31 Jan 2022 Partial Maladministration Tuntum Housing Association Limited (202102559) Case 202102559 · Managing Relations The complaint is regarding: The landlord’s handling of the resident’s Move on Support Package (MoSP) application. The landlord’s response to … 30 Nov 2021 Partial Maladministration LiveWest Homes Limited (202015208) Case 202015208 · Managing Relations The complaint is about the landlord’s response in respect of: The resident’s reports about delays in completing repairs in the … 24 May 2021 Partial Maladministration London Borough of Redbridge (202008791) Case 202008791 · Local Authority / ALMO or TMO The resident has complained about: the local authority Environmental Health team’s decision not to take enforcement action against his neighbour … 16 Apr 2021 Partial Maladministration Leeds City Council (202007676) Case 202007676 · Local Authority / ALMO or TMO The complaint is about: The conduct of a local ward member in respect of a planning application. The allocation of … 31 Mar 2021 Partial Maladministration Home Group Limited (201914309) Case 201914309 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s request for re-housing from the local authority. The landlord’s handling of … 31 Mar 2021 Partial Maladministration Lambeth Council (201902272) Case 201902272 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to the resident’s reports that her property was not suitable for her needs … 30 Mar 2021 Partial Maladministration Southern Housing Group Limited (201915218) Case 201915218 · Old Charges categories The resident complains about: How the landlord handled the administration of her rent account, specifically, its decision to issue a …