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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "borough" × Outcome: Partial_Maladministration ×

Showing 609 of 16,595 decisions matching "borough"

Decisions

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31 Jul 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202325283) Case 202325283 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of an ongoing bed bug infestation. Reports of repairs, … 31 Jul 2025 Partial Maladministration London Borough of Lewisham (202440401) Case 202440401 · Managing Relations The complaint is about the landlord’s handling of: A roof leak and damp and mould reports. Reports of water pressure … 31 Jul 2025 Partial Maladministration Royal Borough Of Greenwich (202423045) Case 202423045 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB). communications with the resident. handling … 30 Jul 2025 Partial Maladministration London Borough of Camden Council (202402324) Case 202402324 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Heating and hot water issues. Its staff’s conduct. … 30 Jul 2025 Partial Maladministration London Borough of Islington (202432335) Case 202432335 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the leaseholder’s: Reports of a leak from the roof causing damp and … 30 Jul 2025 Partial Maladministration London Borough of Lewisham (202415887) Case 202415887 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s report of a repair to her boiler and the annual … 30 Jul 2025 Partial Maladministration London Borough of Lewisham (202437098) Case 202437098 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of mould. Lift breakdowns in the block. The resident’s … 29 Jul 2025 Partial Maladministration London Borough of Wandsworth (202429783) Case 202429783 · Local Authority / ALMO or TMO The complaint is about: The condition of the property upon letting. The landlord’s handling of a ceiling collapse and associated … 28 Jul 2025 Partial Maladministration London Borough of Enfield (202327727) Case 202327727 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s: Reports of a leak. Request for a surveyor's report The … 26 Jul 2025 Partial Maladministration West Lancashire Borough Council (202422281) Case 202422281 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Transfer request. 25 Jul 2025 Partial Maladministration London Borough of Hounslow (202435194) Case 202435194 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to concerns about a kitchen and bathroom upgrade. handling of repairs following a … 25 Jul 2025 Partial Maladministration London Borough of Waltham Forest (202432410) Case 202432410 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s request for a refund of the credit balance on his … 24 Jul 2025 Partial Maladministration Dacorum Borough Council (202332779) Case 202332779 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of adaptations to the driveway following an occupational therapist assessment. Handling of void … 24 Jul 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202437379) Case 202437379 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s rehousing application. Reports of damp and mould and the associated … 23 Jul 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202425936) Case 202425936 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s transfer request. The resident’s reports of antisocial behaviour (ASB). Repairs, … 22 Jul 2025 Partial Maladministration London Borough of Croydon (202327945) Case 202327945 · Managing Relations The complaint is about the landlord’s handling of: An emergency request to access a communal cupboard. The associated complaint. 16 Jul 2025 Partial Maladministration London Borough of Hackney (202429912) Case 202429912 · Managing Relations The complaint is about the landlord’s handling of: The resident’s transfer application and banding. Overcrowding in the resident’s property. Damp … 16 Jul 2025 Partial Maladministration London Borough of Hackney (202443817) Case 202443817 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Repairs to the lifts. Leaks in the communal areas. Individuals sleeping in … 15 Jul 2025 Partial Maladministration London Borough of Hackney (202322782) Case 202322782 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the recovery of service charge arrears. We have also considered the landlord’s … 15 Jul 2025 Partial Maladministration London Borough of Lambeth (202433359) Case 202433359 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A radiator repair. The associated complaint. 14 Jul 2025 Partial Maladministration Dacorum Borough Council (202405607) Case 202405607 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by neighbours of his previous … 14 Jul 2025 Partial Maladministration London Borough of Lambeth (202426737) Case 202426737 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s rehousing application. The resident’s reports of outstanding repairs and damp … 10 Jul 2025 Partial Maladministration London Borough of Lewisham (202425782) Case 202425782 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A roof leak, ceiling renewal, and asbestos management. The resident’s request for … 9 Jul 2025 Partial Maladministration Haringey London Borough Council (202427921) Case 202427921 · Local Authority / ALMO or TMO REPORT COMPLAINT 202427921 Haringey London Borough Council 9 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 8 Jul 2025 Partial Maladministration London Borough of Islington (202324831) Case 202324831 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of pigeon guano on the communal area outside his … 7 Jul 2025 Partial Maladministration Royal Borough of Kensington and Chelsea (202319777) Case 202319777 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of issues with her heating and hot water. The … 30 Jun 2025 Partial Maladministration Dartford Borough Council (202327308) Case 202327308 · Local Authority / ALMO or TMO This complaint is about: How the landlord communicated its decision to change its flexible tenancies to secure tenancies. How the … 30 Jun 2025 Partial Maladministration Eastbourne Borough Council (202427422) Case 202427422 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the residents: Reports of water ingress into the property. Reports concerning the … 30 Jun 2025 Partial Maladministration Haringey London Borough Council (202318746) Case 202318746 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests to be permanently rehoused. Reports of repairs to the … 30 Jun 2025 Partial Maladministration London Borough of Islington (202437111) Case 202437111 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s request to take over the tenancy following the death of … 27 Jun 2025 Partial Maladministration London Borough of Wandsworth (202315207) Case 202315207 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould and the associated repairs. Response … 25 Jun 2025 Partial Maladministration London Borough of Hounslow (202410799) Case 202410799 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Adaptation of the property, including lack of communication and delays to the … 24 Jun 2025 Partial Maladministration Rotherham Metropolitan Borough Council (202331664) Case 202331664 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A furniture and flooring package charge included on the resident’s rent account. … 17 Jun 2025 Partial Maladministration London Borough of Camden Council (202322301) Case 202322301 · Local Authority / ALMO or TMO REPORT COMPLAINT 202322301 Camden Council 14 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 13 Jun 2025 Partial Maladministration Royal Borough of Kingston Upon Thames (202332318) Case 202332318 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The sales process and its non-disclosure of the plans to carry out … 12 Jun 2025 Partial Maladministration Rochdale Boroughwide Housing Limited (202329287) Case 202329287 · Information and data management The complaint is about the landlord’s: Handling of the resident’s subject access request (SAR). Response to the resident's reports that … 11 Jun 2025 Partial Maladministration London Borough of Islington (202423374) Case 202423374 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a damaged garden wall. 11 Jun 2025 Partial Maladministration London Borough of Lewisham (202301512) Case 202301512 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for support using a recommended noise app. Allegations of … 11 Jun 2025 Partial Maladministration London Borough of Lewisham (202423546) Case 202423546 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of Reports of a leaking toilet, bathroom repairs and associated damage. Concerns about … 6 Jun 2025 Partial Maladministration London Borough of Lambeth (202323039) Case 202323039 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: A payment of compensation for a missed appointment. The resident’s complaint. 6 Jun 2025 Partial Maladministration Waverley Borough Council (202322576) Case 202322576 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Handling of the complaint. 2 Jun 2025 Partial Maladministration London Borough of Redbridge (202320807) Case 202320807 · Managing Relations The complaint is about the landlord’s handling of: Kitchen repairs following reports of a leak. The associated complaint. 31 May 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202306618) Case 202306618 · Local Authority / ALMO or TMO The resident has complained to the Ombudsman about: The condition of the previous property upon letting. The condition of the … 30 May 2025 Partial Maladministration London Borough of Islington (202413663) Case 202413663 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concerns about her neighbour's decking, noise disturbance, and damage to … 29 May 2025 Partial Maladministration London Borough of Lambeth (202325251) Case 202325251 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The decant process, including the resident’s request for a permanent move to … 29 May 2025 Partial Maladministration London Borough of Lambeth (202428770) Case 202428770 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of reports of damp and mould. understanding of the household’s vulnerabilities and support … 29 May 2025 Partial Maladministration London Borough of Waltham Forest (202424336) Case 202424336 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: The resident’s mutual exchange. Reports of water ingress, damp and mould. Outstanding … 28 May 2025 Partial Maladministration Haringey London Borough Council (202342751) Case 202342751 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a faulty intercom system. The resident’s reports of … 27 May 2025 Partial Maladministration London Borough of Camden Council (202348136) Case 202348136 · Local Authority / ALMO or TMO The complaint is about the resident’s concerns about condition of the property at the start of the tenancy. We have … 27 May 2025 Partial Maladministration London Borough of Tower Hamlets (202331276) Case 202331276 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Requests for repairs to the …