Your Housing Group Limited (202321447)
The resident’s complaint is about the landlord’s handling of: Leaks in the property. Moving him from the property. His complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sanctuary Housing Association (202401611)
The complaint is about the landlord’s handling of the resident’s: Request for repairs to the shower tray. Reports of a leak into the property and subsequent damp and mould. Reports of works required to the windows. Associated complaint.
Bolton at Home Limited (202404403)
The complaint is about the landlord’s handling of: Repairs and maintenance of the boiler at the property. The associated complaint.
Curo Places Limited (202331355)
The complaint is about the landlord’s: handling of tenancy compliance issues. handling of reports of antisocial behaviour (ASB). handling of correspondence from the resident. response to the resident’s request for a hard copy of the tenancy agreement. respon se to the resident’s complaint about the conduct of a member of …
Home Group Limited (202406373)
The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). The resident’s request for a management transfer. The resident’s reports regarding the standard of communal cleaning. The resident’s concerns about the previous management transfer in 2020. The Ombudsman has also investigated the landlord’s handling of …
Onward Homes Limited (202344019)
The complaint concerns the landlord’s: Response to reports of strong odours within the property due to an issue with the wastewater treatment plant. Handling of the related complaint.
Islington Council (202400195)
The complaint is about the landlord’s response to the resident’s request to replace the front door. This service has also considered the landlord’s: decision not to conduct a further inspection of the resident’s front door. complaint handling.
Places for People Group Limited (202315481)
The complaint is about the landlord’s: Handling of the resident's reports of antisocial behaviour (ASB). Response to the resident's concerns regarding its supported living accommodation residents being vetted, checked on, and provided with support. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202329249)
The complaint is about the landlord’s handling of repairs to the resident’s: Boiler. Kitchen appliances. Door entry system.
West Kent Housing Association (202127636)
The complaint is about the landlord’s handling of: The resident’s reports of outstanding defects in the property. The related complaint.
Orbit Group Limited (202315846)
The complaint is about the landlord’s handling of: Damp and mould. The resident’s authorisation for her son to act on her behalf. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202303458)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Thurrock Council (202344415)
The complaint is about the landlord’s response to the resident’s: claim for damages to his personal belongings. reports of damp and mould in the property, including the quality of repair works. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Wiltshire Council (202346931)
The complaint is about the landlord’s handling of: The resident’s reports of required repairs, roof repair, and planned roof replacement. Request for a kitchen upgrade. The Ombudsman has also considered the landlord’s complaint handling.
Jigsaw Homes Group Limited (202400224)
The complaint is about the landlord’s response to the resident’s rehousing application. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
London Borough of Lambeth (202333409)
The complaint is about the landlord’s: Response to the resident’s reports of leaks from a neighbour’s balcony, damaged brickwork, defective drains, and a leaking stack pipe. Response to the resident’s reports of leaking guttering. The Ombudsman has also considered the landlord’s handling of the complaint.
Luton Borough Council (202316649)
The complaint is about the landlord’s handling of: Damp and mould and related repairs. The resident’s reports of personal injury cause by the presence of damp and mould. The resident’s right to buy application. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.
The Guinness Partnership Limited (202229032)
The complaint is about the landlord’s handling of the resident’s request for a video doorbell. The Ombudsman has also considered the landlord’s complaint handling.
Your Housing Group Limited (202330966)
The complaint is about the landlord's handling of: Repairs to the property. Reports of damp and mould. The associated complaint.
Platform Housing Group Limited (202307100)
The complaint is about the landlord’s handling of: A window repair. Damp and mould.
Southern Housing (202401558)
The complaint is about the landlord’s handling of: Repairs to a leak which caused a foul smell, damp, and mould. The formal complaint.
Ashford Borough Council (202319724)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to the resident’s reports of a leaking toilet at the property. Complaint handling.
London Borough of Hackney (202314143)
The complaint is about how the landlord has handled the resident’s reports of noise nuisance. We have also considered the landlord’s complaint handling.
Sovereign Network Group (202301929)
The complaint is about the landlord’s response to the resident’s reports about: Damage to a fence and trees. The associated formal complaint. Slippery concrete.
Clarion Housing Association Limited (202332494)
The complaint is about the resident’s concerns around: The level of service charges associated with the resident’s property. The landlord’s communication with the resident about service charge payments. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Redbridge (202408596)
The resident’s complaint is about the landlord’s handling of: Bathroom repairs. Window repairs. Mould in the property.
Norwich City Council (202317762)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling is also considered.
Origin Housing Limited (202402576)
The complaint is about the landlord’s handling of: Outstanding repairs. Reports of damp and mould.
Sanctuary Housing Association (202409994)
The complaint is about the landlord’s handling of: The resident’s reports of issues with the storage heaters in the property. The associated complaint.
Selwood Housing Society Limited (202220136)
The complaint is about the landlord’s handling of the applicant’s application for a shared ownership property. The Ombudsman has also investigated the landlord’s complaint handling.
Abri Group Limited (202401476)
The complaint is about the landlord’s handling of: Allegations of harassment and reports of antisocial behaviour (ASB). The associated complaint.
Onward Homes Limited (202311865)
The complaint is about the landlord’s handling of the resident’s report of fire alarms failing to activate during a fire at her property. The Ombudsman has also investigated the landlord’s complaint handling.
Camden Council (202228423)
The complaint is about the landlord’s handling of the resident’s water charges. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202303913)
The complaint is about the landlord’s handling of: A leak into the resident’s property which caused damp and mould. The associated complaint.
Magna Housing Limited (202343407)
The complaint refers to the landlord’s handling of the resident’s: Reports of damp and mould. Request to be rehoused.
Notting Hill Genesis (202316732)
The complaint is about the landlord’s handling of: Repairs to the heating and hot water system at the property. The resident’s complaint.
Westminster City Council (202228383)
The complaint is about the landlord’s handling of the leaseholder’s report that a storage heater was not working. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)