Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202412297 Decision type Investigation Landlord Welwyn Hatfield Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 April 2026 Background The resident has mental health and mobility issues, which the […]
Decision Case ID 202502119 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident lives in a 3-bedroom house. She has an upstairs […]
Decision Case ID 202341614 Decision type Investigation Landlord Bury Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives in a flat. In February 2023, she […]
Decision Case ID 202518190 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 29 April 2026 Background The resident lives in a ground […]
Decision Case ID 202344570 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background In July 2023, the resident told the landlord that someone […]
Decision Case ID 202345280 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives in a 2-bed house with […]
Decision Case ID 202452930 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 April 2026 Background The resident moved into the property by a […]
Decision Case ID 202445423 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The landlord’s contractor removed a ceiling in the resident’s property […]
Decision Case ID 202338742 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident has experienced leaks in her property since 2016. She […]
Decision Case ID 202524531 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives […]
Decision Case ID 202505877 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 29 April 2026 Background The resident contacted the landlord to report water […]
Decision Case ID 202344853 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 29 April 2026 Background The property is a flat within a communal block, of […]
Decision Case ID 202402825 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident complained to the landlord about ongoing […]
Decision Case ID 202347833 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 29 April 2026 Background The landlord upgraded the letterboxes for all flats due to security concerns […]
Decision Case ID 202522884 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident reported various repairs prior to moving into her […]
Decision Case ID 202422511 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident lives in a flat. She has multiple health conditions. She complained […]
Decision Case ID 202435229 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident said from the start of her tenancy […]
Decision Case ID 202513736 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 April 2026 Background The resident has held […]
Decision Case ID 202348355 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background In July 2023 the resident told the landlord she was appealing […]
Decision Case ID 202425583 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Shared Ownership Date 29 April 2026 Background The resident made a formal complaint after the landlord did […]
Decision Case ID 202203603 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 29 April 2026 Background Both the resident, and his wife, were in contact wit the landlord […]
Decision Case ID 202330242 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident lives in a ground floor flat. She has reduced […]
Decision Case ID 202522343 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 April 2026 Background The resident told the landlord that she was experiencing damp […]
Decision Case ID 202419700 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident complained to the landlord on 9 July […]
Decision Case ID 202426433 Decision type Investigation Landlord Delta Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident reported concerns about noise transfer in October 2023 and […]
Decision Case ID 202427884 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Leaseholder Date 28 April 2026 Background The resident lives in a flat in a block. She reported […]
Decision Case ID 202411877 and 202443739 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident is autistic and experiences noise sensitivity. […]
Decision Case ID 202408642 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The property is a 1-bedroom house. The landlord has it […]
Decision Case ID 202335937 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenant Date 28 April 2026 Background The resident lived in this property from April 2010 until […]
Decision Case ID 202449429 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident complained to the landlord about the condition of […]
Decision Case ID 202345345 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Starter Tenancy Date 28 April 2026 Background The resident reported an overflowing toilet leaking sewage into her bathroom […]
Decision Case ID 202405844 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident lives in a ground-floor flat. She was unhappy […]
Decision Case ID 202322883 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident has access to a communal car park on the […]
Decision Case ID 202449753 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident complained that the landlord failed to respond […]
Decision Case ID 202331584 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident raised concerns that the landlord had charged for services […]
Decision Case ID 202502434 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 April 2026 Background In early 2024 the resident reported a leak and […]
Decision Case ID 202533051 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 April 2026 Background The resident contacted the landlord to report his flat door was […]
Decision Case ID 202428746 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 April 2026 Background The resident lives in a block of flats. She […]
Decision Case ID 202414561 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 April 2026 Background The resident complained about delayed repair work to a bathroom radiator. […]
Decision Case ID 202335284 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 24 April 2026 Background The resident is vulnerable due […]
Decision Case ID 202405194 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 April 2026 Background The resident reported seeing mice to the landlord. Its […]
Decision Case ID 202327932 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 24 April 2026 Background The resident lives in a second-floor flat. He complained […]
Decision Case ID 202429825 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 April 2026 Background The resident has reported noise-related antisocial behaviour (ASB) from an […]
The landlord delayed its stage 2 complaint response without agreeing an extension or providing a revised deadline, and it did not acknowledge the delay or offer a remedy.
Decision Case ID 202347495 Decision type Investigation Landlord Plymouth Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 April 2026 Background The resident lives with her young son. She was unhappy […]
Decision Case ID 202336186 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 24 April 2026 Background The resident lives in a top floor flat. In 2022, he reported […]
Decision Case ID 202400983 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing association Occupancy Secure tenancy Date 23 April 2026 Background The resident lives in a ground floor flat. He complained […]
Decision Case ID 202451733 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 April 2026 Background The resident reported that the landlord was due to carry out […]
Decision Case ID 202346010 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 April 2026 Background The resident previously lived in one-bedroom […]
Decision Case ID 202348033 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 April 2026 Background The resident lives in the […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |