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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "london" × Outcome: Partial_Maladministration ×

Showing 744 of 16,595 decisions matching "london"

Decisions

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30 Sep 2025 Partial Maladministration London Borough of Barking and Dagenham (202448931) Case 202448931 · Local Authority / ALMO or TMO The complaint is about: The resident’s requests for rehousing and/or adaptations to the property. The landlord’s response to the resident’s … 30 Sep 2025 Partial Maladministration London Borough of Camden Council (202439436) Case 202439436 · Managing Relations The resident’s complaint is about the landlord's handling of: A repair to the kitchen light. The associated complaint. 30 Sep 2025 Partial Maladministration London Borough of Camden Council (202452404) Case 202452404 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s reports about anti-social behaviour (ASB). The Ombudsman has investigated the … 30 Sep 2025 Partial Maladministration London Borough of Croydon (202314582) Case 202314582 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Associated complaint. 30 Sep 2025 Partial Maladministration London Borough of Havering Council (202434804) Case 202434804 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns in respect to parking. The resident’s damp and mould … 30 Sep 2025 Partial Maladministration London Borough of Waltham Forest (202500361) Case 202500361 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and assault by a neighbour … 30 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202328409) Case 202328409 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB), noise and criminal damage by … 30 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202346390) Case 202346390 · Managing Relations The complaint is about: The landlord’s response to leaks, damp and mould. The landlord’s response to heating issues. The landlord’s … 30 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202435364) Case 202435364 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Rehousing request. Reports of antisocial behaviour (ASB). We have investigated … 30 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202449593) Case 202449593 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Complaint. 29 Sep 2025 Partial Maladministration London Borough of Lambeth (202339244) Case 202339244 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s: Reports in 2021 about water ingress. Reports in May 2022 … 29 Sep 2025 Partial Maladministration London Borough of Tower Hamlets (202303693) Case 202303693 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Issues with his building insurance company, including related repairs to … 29 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202449582) Case 202449582 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a sewage smell in the property. Associated complaint. 26 Sep 2025 Partial Maladministration London Borough of Lambeth (202332105) Case 202332105 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: The resident’s requests for it to replace the bedroom windows. The resident’s … 25 Sep 2025 Partial Maladministration London Borough of Lambeth (202404048) Case 202404048 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and harassment. Repairs to the … 25 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202400474) Case 202400474 · Managing Relations This investigation considers: The landlord’s response to the resident request that it renew his bathroom and kitchen. The landlord’s complaint … 23 Sep 2025 Partial Maladministration London Borough of Islington (202419503) Case 202419503 · Local Authority / ALMO or TMO The complaint is about: The time taken for the landlord to remove scaffolding. The landlord’s response to the leaseholder’s report … 22 Sep 2025 Partial Maladministration Haringey London Borough Council (202308169) Case 202308169 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp, mould, and the associated property repairs. Response … 22 Sep 2025 Partial Maladministration Haringey London Borough Council (202500562) Case 202500562 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould and draughts in her property. The information held … 18 Sep 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202340356) Case 202340356 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for it to reconsider the external communal area arrangements. … 18 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202415483) Case 202415483 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour. concerns about fire safety in the … 16 Sep 2025 Partial Maladministration London Borough of Croydon (202421223) Case 202421223 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: 16 Sep 2025 Partial Maladministration London Borough of Hackney (202427755) Case 202427755 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of a leak and the associated remedial repairs. Response … 15 Sep 2025 Partial Maladministration London Borough of Hackney (202446981) Case 202446981 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports of noise disturbance. We have also investigated the landlord’s … 15 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202413538) Case 202413538 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of sewage leaking from the communal stack pipe onto … 10 Sep 2025 Partial Maladministration London Borough of Lambeth (202403717) Case 202403717 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of the communal lifts breaking down. The associated complaint. 9 Sep 2025 Partial Maladministration London Borough of Croydon (202419946) Case 202419946 · Local Authority / ALMO or TMO The complaint is about how the landlord handled the resident’s: request for rehousing on medical grounds. reports of: drafty windows. … 8 Sep 2025 Partial Maladministration London Borough of Croydon (202332109) Case 202332109 · Local Authority / ALMO or TMO REPORT COMPLAINT 202332109 London Borough of Croydon 8 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 8 Sep 2025 Partial Maladministration London Borough of Islington (202207381) Case 202207381 · Local Authority / ALMO or TMO This complaint is about the landlord’s: Response to the resident’s request to have flooring thresholds installed in the property. Handling … 8 Sep 2025 Partial Maladministration London Borough of Lambeth (202331756) Case 202331756 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s: Handling of repairs to the bathroom and kitchen ceilings. Complaint handling. 5 Sep 2025 Partial Maladministration London Borough of Newham (202346518) Case 202346518 · Local Authority / ALMO or TMO The leaseholder’s complaint is about the landlord’s handling of a roof leak. We have also considered the landlord’s: Complaint handling. … 4 Sep 2025 Partial Maladministration London Borough of Wandsworth (202441950) Case 202441950 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s concerns about the property’s condition. The resident’s related concerns about … 2 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202418846) Case 202418846 · Estate Management The complaint is about the landlord’s handling of the resident’s: Service charge concerns. Queries on joint resident estate inspections. Reports … 1 Sep 2025 Partial Maladministration London Borough of Newham (202415480) Case 202415480 · Local Authority / ALMO or TMO The leaseholder’s complaint is about the landlord’s handling of a roof leak. We have also considered the landlord’s: Complaint handling. … 29 Aug 2025 Partial Maladministration London Borough of Hackney (202325848) Case 202325848 · Local Authority / ALMO or TMO The complaint is about how the landlord handled the resident’s reports of: A leak from the kitchen ceiling. Overcrowding. We … 29 Aug 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202321203) Case 202321203 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: Repairs at the property. Appointments. The associated complaint. 28 Aug 2025 Partial Maladministration London Borough of Hackney (202315092) Case 202315092 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s rehousing request. The complaint. 28 Aug 2025 Partial Maladministration London Borough of Hackney (202419509) Case 202419509 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Assignment applications. Succession application. We have also considered the landlord’s … 28 Aug 2025 Partial Maladministration London Borough of Tower Hamlets (202419479) Case 202419479 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the repair to an extractor fan. The Ombudsman has also considered the … 27 Aug 2025 Partial Maladministration London Borough of Wandsworth (202444517) Case 202444517 · Local Authority / ALMO or TMO The complaint is about: The condition of the property upon letting. The landlord’s handling of outstanding repairs identified at the … 27 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202348651) Case 202348651 · Managing Relations The complaint is about the landlord’s response to: The resident’s report of damp and mould in the property. The resident’s … 26 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202410312) Case 202410312 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of issues within his property, including damp and mould, … 22 Aug 2025 Partial Maladministration London Borough of Hackney (202415271) Case 202415271 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of ongoing antisocial behaviour (ASB) and noise. The complaint. 22 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202220464) Case 202220464 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s roof and kitchen window. The associated complaint. 20 Aug 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202325010) Case 202325010 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns with planning permission for the ground floor flats within … 20 Aug 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202418615) Case 202418615 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of pests in the property. Concerns raised in relation … 19 Aug 2025 Partial Maladministration London Borough of Islington (202232909) Case 202232909 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks and associated repairs within the property coming … 19 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202203278) Case 202203278 · Managing Relations The complaint is about the landlord's handling of: Repairs to the heating and hot water system at the resident's property. … 15 Aug 2025 Partial Maladministration London Borough of Newham (202415069) Case 202415069 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of: A roof leak and the handling of remedial … 14 Aug 2025 Partial Maladministration London Borough of Ealing (202334976) Case 202334976 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of poor staff conduct. The Ombudsman will also investigate …