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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "borough" × Outcome: Partial_Maladministration ×

Showing 609 of 16,595 decisions matching "borough"

Decisions

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24 Sep 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202402166) Case 202402166 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of concerns raised by the resident about the conduct of a member of … 23 Sep 2025 Partial Maladministration London Borough of Islington (202419503) Case 202419503 · Local Authority / ALMO or TMO The complaint is about: The time taken for the landlord to remove scaffolding. The landlord’s response to the leaseholder’s report … 22 Sep 2025 Partial Maladministration Guildford Borough Council (202422292) Case 202422292 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Tenancy while she was away from the property. Son’s vulnerabilities … 22 Sep 2025 Partial Maladministration Haringey London Borough Council (202308169) Case 202308169 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp, mould, and the associated property repairs. Response … 22 Sep 2025 Partial Maladministration Haringey London Borough Council (202500562) Case 202500562 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould and draughts in her property. The information held … 18 Sep 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202340356) Case 202340356 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for it to reconsider the external communal area arrangements. … 16 Sep 2025 Partial Maladministration London Borough of Croydon (202421223) Case 202421223 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: 16 Sep 2025 Partial Maladministration London Borough of Hackney (202427755) Case 202427755 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of a leak and the associated remedial repairs. Response … 15 Sep 2025 Partial Maladministration London Borough of Hackney (202446981) Case 202446981 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports of noise disturbance. We have also investigated the landlord’s … 10 Sep 2025 Partial Maladministration London Borough of Lambeth (202403717) Case 202403717 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of the communal lifts breaking down. The associated complaint. 9 Sep 2025 Partial Maladministration London Borough of Croydon (202419946) Case 202419946 · Local Authority / ALMO or TMO The complaint is about how the landlord handled the resident’s: request for rehousing on medical grounds. reports of: drafty windows. … 8 Sep 2025 Partial Maladministration London Borough of Croydon (202332109) Case 202332109 · Local Authority / ALMO or TMO REPORT COMPLAINT 202332109 London Borough of Croydon 8 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 8 Sep 2025 Partial Maladministration London Borough of Islington (202207381) Case 202207381 · Local Authority / ALMO or TMO This complaint is about the landlord’s: Response to the resident’s request to have flooring thresholds installed in the property. Handling … 8 Sep 2025 Partial Maladministration London Borough of Lambeth (202331756) Case 202331756 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s: Handling of repairs to the bathroom and kitchen ceilings. Complaint handling. 5 Sep 2025 Partial Maladministration London Borough of Newham (202346518) Case 202346518 · Local Authority / ALMO or TMO The leaseholder’s complaint is about the landlord’s handling of a roof leak. We have also considered the landlord’s: Complaint handling. … 4 Sep 2025 Partial Maladministration London Borough of Wandsworth (202441950) Case 202441950 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s concerns about the property’s condition. The resident’s related concerns about … 4 Sep 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202446323) Case 202446323 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The resident’s reports of anti-social … 1 Sep 2025 Partial Maladministration London Borough of Newham (202415480) Case 202415480 · Local Authority / ALMO or TMO The leaseholder’s complaint is about the landlord’s handling of a roof leak. We have also considered the landlord’s: Complaint handling. … 29 Aug 2025 Partial Maladministration Dudley Metropolitan Borough Council (202436061) Case 202436061 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of repairs including: the beading and render on the … 29 Aug 2025 Partial Maladministration London Borough of Hackney (202325848) Case 202325848 · Local Authority / ALMO or TMO The complaint is about how the landlord handled the resident’s reports of: A leak from the kitchen ceiling. Overcrowding. We … 29 Aug 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202321203) Case 202321203 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: Repairs at the property. Appointments. The associated complaint. 28 Aug 2025 Partial Maladministration London Borough of Hackney (202315092) Case 202315092 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s rehousing request. The complaint. 28 Aug 2025 Partial Maladministration London Borough of Hackney (202419509) Case 202419509 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Assignment applications. Succession application. We have also considered the landlord’s … 28 Aug 2025 Partial Maladministration London Borough of Tower Hamlets (202419479) Case 202419479 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the repair to an extractor fan. The Ombudsman has also considered the … 28 Aug 2025 Partial Maladministration Rochdale Boroughwide Housing Limited (202451158) Case 202451158 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of the residents: Reports of a leak from the roof. Concerns about the … 27 Aug 2025 Partial Maladministration Charnwood Borough Council (202336968) Case 202336968 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damp in the bathroom and kitchen. advice about … 27 Aug 2025 Partial Maladministration Charnwood Borough Council (202431637) Case 202431637 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of repair issues, including insulation, windows, and soffits. Complaints … 27 Aug 2025 Partial Maladministration London Borough of Wandsworth (202444517) Case 202444517 · Local Authority / ALMO or TMO The complaint is about: The condition of the property upon letting. The landlord’s handling of outstanding repairs identified at the … 27 Aug 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202439378) Case 202439378 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s reports about: A leak, damp and the subsequent repairs. Power … 26 Aug 2025 Partial Maladministration Gateshead Metropolitan Borough Council (202206014) Case 202206014 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. The kitchen sink needing to … 22 Aug 2025 Partial Maladministration London Borough of Hackney (202415271) Case 202415271 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of ongoing antisocial behaviour (ASB) and noise. The complaint. 20 Aug 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202339693) Case 202339693 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the outhouse roof. Associated complaint. 20 Aug 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202325010) Case 202325010 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns with planning permission for the ground floor flats within … 20 Aug 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202418615) Case 202418615 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of pests in the property. Concerns raised in relation … 19 Aug 2025 Partial Maladministration Guildford Borough Council (202325281) Case 202325281 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's reports of an odour in her property. This report has … 19 Aug 2025 Partial Maladministration London Borough of Islington (202232909) Case 202232909 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks and associated repairs within the property coming … 19 Aug 2025 Partial Maladministration Royal Borough of Kingston Upon Thames (202200983) Case 202200983 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: The standard of cleaning and condition of the … 15 Aug 2025 Partial Maladministration London Borough of Newham (202415069) Case 202415069 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of: A roof leak and the handling of remedial … 15 Aug 2025 Partial Maladministration Royal Borough Of Greenwich (202425589) Case 202425589 · Local Authority / ALMO or TMO The complaint is about: The handling of the resident’s rehousing application. The landlord’s handling of damp and mould. The landlord’s … 14 Aug 2025 Partial Maladministration London Borough of Ealing (202334976) Case 202334976 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of poor staff conduct. The Ombudsman will also investigate … 14 Aug 2025 Partial Maladministration London Borough of Ealing (202447207) Case 202447207 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports that she did not view the property before sign … 13 Aug 2025 Partial Maladministration London Borough of Tower Hamlets (202345104) Case 202345104 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) by their neighbour. the associated … 13 Aug 2025 Partial Maladministration London Borough of Waltham Forest (202440600) Case 202440600 · Local Authority / ALMO or TMO The complaint is about the landlord's: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident’s reports … 12 Aug 2025 Partial Maladministration London Borough of Newham (202445184) Case 202445184 · Old Property Condition categories The complaint is about the landlord’s handling of leaks, damp and mould in the resident’s home. 11 Aug 2025 Partial Maladministration London Borough of Islington (202421289) Case 202421289 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A leak to the resident’s property. The resident’s insurance query. 8 Aug 2025 Partial Maladministration London Borough of Hackney (202402269) Case 202402269 · Financial The complaint is about the landlord’s handling of: A leak and kitchen repairs in the resident’s property. Reimbursement of associated … 31 Jul 2025 Partial Maladministration Gateshead Metropolitan Borough Council (202406847) Case 202406847 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Planned bathroom repairs. Reports of damp and mould. We have also investigated … 31 Jul 2025 Partial Maladministration Haringey London Borough Council (202420057) Case 202420057 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for a bathroom and kitchen replacement. Reports of damp … 31 Jul 2025 Partial Maladministration London Borough of Croydon (202332332) Case 202332332 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: request for the oven and fridge freezer to be relocated. … 31 Jul 2025 Partial Maladministration London Borough of Hackney (202304210) Case 202304210 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the length of time taken to relocate her …