Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202500036 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background The resident has been reporting antisocial behaviour (ASB) from his neighbour to […]
Decision Case ID 202346555 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background The resident, who has fibromyalgia, lives in a house which […]
Decision Case ID 202501790 Decision type Investigation Landlord Livin Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 April 2026 Background The resident reported two leaks in January 2025 which the […]
Decision Case ID 202319816 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 April 2026 Background The resident complained to the landlord following a leak […]
Decision Case ID 202503113 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background The resident raised concerns about damp and mould in his […]
Decision Case ID 202444624 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 April 2026 Background The resident reported several repairs throughout her home to the […]
Decision Case ID 202223949 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background The resident has lived in the property, a flat, since 1996. […]
Decision Case ID 202533020 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background The resident said she reported problems with damp and mould […]
Decision Case ID 202523878 Decision type Investigation Landlord Plexus UK (First Project) Limited Landlord type Housing Association Occupancy Assured Shorthold Date 9 April 2026 Background The resident lives with mental health vulnerabilities. He signed […]
Decision Case ID 202538966 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background In August 2024, the landlord introduced a “waking watch” fire […]
Decision Case ID 202401705 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background The resident reported that the guttering in his property […]
Decision Case ID 202448891 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident raised concerns about a flood in her home resulting […]
Decision Case ID 202528423 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 April 2026 Background The landlord previously identified damp and mould in […]
Decision Case ID 202211391 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident contacted the landlord in March 2022. He said […]
Decision Case ID 202410747 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 31 March 2026 Background The resident had been a tenant of the landlord since August […]
Decision Case ID 202337060 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lives in a block of flats which has […]
Decision Case ID 202404059 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background Prior to moving to the property the resident lived in […]
Decision Case ID 202408346 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lives in her home with her partner and […]
Decision Case ID 202526155 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lives in a basement flat. She reported repeated […]
Decision Case ID 202400781 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident has lived in her house with her partner and […]
Decision Case ID 202342050 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 31 March 2026 Background The resident lives in a first floor flatof […]
Decision Case ID 202537391 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident complained to the landlord about damp […]
Decision Case ID 202346329 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident complained to the landlord in March […]
Decision Case ID 202330742 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lives in a flat. He complained […]
Decision Case ID 202410261 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident complained about damp and mould in his flat. […]
Decision Case ID 202401973 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 March 2026 Background The landlord installed new gates outside the resident’s property and […]
Decision Case ID 202526950 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 March 2026 Background The property is a house with 2 bathrooms, one in […]
Decision Case ID 202227743 Decision type Investigation Landlord Ekaya Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 August 2026 Background The resident lives with her teenage son who has learning and […]
Decision Case ID 202402353 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 30 March 2026 Background The resident complained about the landlord’s handling of […]
Decision Case ID 202401966 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 March 2026 Background The resident was unhappy with how the landlord handled […]
Decision Case ID 202227398 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 March 2026 Background The resident lives in a flat in a purpose-built block. […]
Decision Case ID 202348512 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident reported a problem with a blocked […]
Decision Case ID 202406793 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident is unhappy with how the landlord dealt with […]
Decision Case ID 202400573 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident complained about the landlord’s handling of reported anti-social […]
Decision Case ID 202535167 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident reported a leak in her kitchen to the […]
Decision Case ID 202312961 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident lives in a ground floor flat. She […]
Decision Case ID 202537579 Decision type Investigation Landlord Eastlight Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident lives with her young daughter in a second-floor […]
Decision Case ID 202523567 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background On 6 November 2024 the resident reported a […]
Decision Case ID 202329815 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident has mobility issues due to a degenerative spinal […]
Decision Case ID 202440324 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident referenced the impact of damp on his young […]
Decision Case ID 202345806 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background In January 2024 the resident told the landlord she had […]
Decision Case ID 202413383 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 March 2026 Background The resident complained to the landlord about the conduct […]
Decision Case ID 202401106 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident reported bathroom repairs to the landlord on […]
Decision Case ID 202331085 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident lives at the property which is a 4-bedroom […]
Decision Case ID 202509212 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident lives with her partner. She has several long‑term health […]
Decision Case ID 202504219 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident appointed a legal representative to raise a housing disrepair […]
Decision Case ID 202407745 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background In 2023 the resident reported a leak in the bathroom had […]
Decision Case ID 202334051 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 March 2026 Background The property is a one-bedroom second-floor flat that the resident […]
Decision Case ID 202412913 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 March 2026 Background The resident has vulnerabilities that are known to the […]
Decision Case ID 202318928 Decision type Investigation Landlord Havebury Homes Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 March 2026 Background The resident lives in a flat in a purpose-built block. […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |