London Borough of Waltham Forest (202422442)
The complaint is about:
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (202407290)
The complaint is about: the impact of repair issues on the health of the resident and his daughter. the landlord’s handling of: work to the kitchen extractor fan. leaks, damp, mould and bathroom extractor fan repairs. window issues. We have also considered the landlord’s record keeping. complaint handling.
London & Quadrant Housing Trust (L&Q) (202311723)
The complaint is about the landlord's handling of the leaseholder’s: Reports of errors made on the service charge account. Concerns about the level of the management fee charged.
London & Quadrant Housing Trust (L&Q) (202314122)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202402841)
REPORT COMPLAINT 202402841 Metropolitan Thames Valley Housing (MTV) 27 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Midland Heart Limited (202315335)
The complaint is about the landlord’s handling of: The increase in service and rent charges. Notice to attend meetings. The information provided by the landlord related to a telecom switchover. Management of the sinking fund. The complaint process.
North Kesteven District Council (202314992)
The complaint is about the landlord’s handling of the resident’s reports about: The condition of nearby allotments. The condition of her garden when she moved into the property. Repairs to her bathroom and electric fire. A wasp infestation.
North Northamptonshire Council (202309097)
The complaint is about how the landlord handled the resident’s: housing applications. reports of antisocial behaviour (ASB). reports of vandalism. reports of mould and outstanding repairs. reports of flies coming from his neighbour’s property. complaint. This report has also considered the landlord’s record keeping.
Notting Hill Genesis (202306812)
This complaint is about the landlord’s handling of: Repairs to the entry gates and intercom for the estate. The estate management. The associated complaint.
Orbit Group Limited (202304546)
The complaint is about the landlord’s handling of the resident’s request for reasonable adjustments. We have also investigated the landlord’s complaint handling.
Southwark Council (202401391)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Sovereign Network Group (202302422)
The complaint is about the landlord’s: Handling of the resident’s reports of loss of heating and hot water. Complaint handling.
Wandle Housing Association Limited (202405860)
The complaint is about the landlord’s: oversight of communal repairs. response to the resident’s concerns about communal cleaning. scrutiny of the managing agent’s accounts.
West Northamptonshire Council (202213917)
The complaint is about: A claim decision for damages caused by a flood. The level of support the landlord gave when the resident made her claim. The Ombudsman has also considered the landlord’s handling of the complaint.
Amplius Living (202322334)
The complaint is about the landlord’s handling of: The resident’s reports of multiple repairs in the property. The resident’s report of a running water noise.
Citizen Housing (202314171)
The complaint concerns the landlord’s: Handling of the resident’s reports of repairs. Handling of cancelled appointments and delays. Complaints handling.
Lambeth Council (202311160)
The complaint is about the landlord’s handling of: A leak from the property above in December 2022 and water damage, damp, and mould caused by this. Repairs to the front room door. The formal complaint.
Leeds City Council (202319704)
The complaint is about the landlord’s handling of the resident’s concerns about: his housing banding. the events surrounding the viewing and sign up of his flat. his utility registration. reported repairs. reports of damp and mould in his bathroom.
London Borough of Wandsworth (202411146)
The complaint is about: The time taken for the landlord to install a positive input ventilation (PIV) at the property. The landlord’s response to the resident’s complaint about a decant and repair works in November 2023. The landlord’s handling of the resident’s reports of repairs in her property. The condition …
London & Quadrant Housing Trust (202409857)
The resident’s complaint is about the landlord’s handling of: A leak in the property. Associated repairs following the leak. Damp and mould. Damage to her personal belongings.
Notting Hill Genesis (NHG) (202218255)
The complaint is about the landlord’s handling of: Repairs within the resident’s property, including damp and mould. The resident’s complaint.
Peabody Trust (202320114)
The complaint is about the landlord’s response to the resident’s: concerns about the proposed dates for cyclical works . complaint.
Southern Housing (202231795)
This complaint is about the landlord’s handling of: Repairs to the resident’s staircase. The associated complaint.
The Riverside Group Limited (202318297)
The complaint is about the landlord’s handling of: The resident’s request about a named operative attending his property. A ‘warning marker’ on the resident’s records. A disclaimer form it asked the resident to sign before repairs commenced.
Wandle Housing Association Limited (202347808)
The complaint is about the landlord’s handling of: cyclical repairs to the resident’s bathroom. repairs to the fence. the resident’s complaint.
Yorkshire Housing Limited (202229983)
The complaint is about the landlord’s handling of the resident’s: Reports of defects and an incident with the resident’s partner that occurred on 7 January 2022. Associated complaint.
Accent Housing Limited (202318044)
The complaint is about the landlord’s: Handling of electric repairs in the resident’s home. Handling of the associated complaint.
Anchor Hanover Group (202318755)
The resident’s complaint is about the landlord’s: Licensing of parking bays. Response to his concerns about alterations to the layout of a car park. Recovery of the costs of a new door entry system through service charges. Complaint handling.
Birmingham City Council (202304897)
The complaint is about the landlord’s handling of the resident’s: Report of a mice infestation in the block. Associated formal complaint.
Bolton at Home Limited (202230739)
The complaint is about the landlord’s handling of: The resident’s request for a reimbursement of costs to replace fencing. The associated complaint.
Central Bedfordshire Council (202318358)
The landlord’s responses to the resident’s complaints about: His heating and hot water. Work to the boiler and a gas leak.
Clarion Housing Association Limited (202306996)
The complaint is about: The landlord’s handling of the resident’s requests for information about the service charge. The landlord’s response to the resident’s concerns about the accuracy of the actual service charge and requests for reimbursement.
Clarion Housing Association Limited (202401797)
The complaint concerns the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaints handling.
Cross Keys Homes Limited (202205537)
The resident’s complaint is about the landlord’s handling of: rent antisocial behaviour (ASB) and noise nuisance the radiator a heat/carbon monoxide alarm staff and contractor conduct washing lines a “false entry” into the property windows a request to be moved In addition, we have considered the landlord’s handling of the …
Metropolitan Thames Valley Housing (MTV) (202318063)
The complaint is about the landlord’s handling of: Snagging issues at the property. Information given to the resident about the boarding of the loft. Repairs to the front and back doors.
Nottingham Community Housing Association Limited (202321189)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and noise. Request for a transfer and concerns about the landlord’s failure to consider his vulnerabilities.
Notting Hill Genesis (NHG) (202313540)
The complaint is about the landlord's handing of: the resident's request for compensation, following a flood. the associated complaint.
Onward Homes Limited (202308587)
The resident’s complaint is about the landlord’s handling of her reports: It had failed to carry out grounds maintenance. Of repairs to external communal lighting. This Service has also considered the landlord’s complaint handling.
Peabody Trust (202201272)
This complaint is about the landlord’s response to the resident’s: Concerns about the security at their block. Request for the ‘wholesale redesign’ of their block. Request that the landlord clarify its role and responsibilities with regards to: Service Charges, including what these covered. The estate manager and caretakers. Concerns about …
Peabody Trust (202213984)
The complaint is about the landlord’s handling of the leaseholder’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.
Salix Homes Limited (202301576)
The complaint is about: Increases in rent and service charges from 2021 onwards. The landlord's response to the resident’s reports of problems with communal services, including security, parking, and cleaning. The landlord's communications about relation to planned communal repairs. The level of consultation and information provided by the landlord concerning …
Somerset Council (202313492)
The complaint is about the landlord’s handling of: scheduling the resident's gas safety check appointments. the resident's vulnerabilities while dealing with his service requests.
Southern Housing (202216747)
The complaint is about: The level of increase in rent and service charges. The landlord’s handling of the resident’s report of antisocial behaviour (ASB). The landlord’s handling of repairs to the car park gate. The landlord’s handling of the resident’s request for a different parking space. The Ombudsman will also …
Southward Housing Co-operative Limited (202215781)
The complaint is about the landlord’s handling of the resident’s requests for reimbursement for the communal lighting and smoke alarm. The landlord’s complaint handling has also been considered.
The Guinness Partnership Limited (202320307)
The complaint is about the landlord’s handling of the: Resident’s concerns about the neighbour’s closed circuit television (CCTV). Resident’s reports of antisocial behaviour (ASB) and noise nuisance. The complaint.
Clarion Housing Association Limited (202314967)
The complaint is about: The landlord's handling of the resident's concerns about the condition of the property when let. The landlord's handling of the resident's reports of damage to her washing machine. The landlord’s handling of the resident’s complaint.
Heylo Housing Registered Provider Limited (202228117)
The complaint is about the landlord’s handling of the resident’s: Reports that construction on the estate was disturbing him and damaging his property. Reports of defects. Associated complaint.
Karbon Homes Limited (202313549)
The complaint is about the landlord’s: Decision to take legal proceedings to gain possession of the resident’s home. Handling of concerns raised about staff conduct. The Ombudsman has also assessed the landlord’s complaint handling.
LiveWest Homes Limited (202412672)
The complaint is about the landlord’s response to: The resident’s request to be moved from the property. The resident’s reports of odour in the property, damp and mould, and the ceiling flaking.
London Borough of Lewisham (202321029)
The complaint is about the landlord’s response to the resident’s: Reports of a burst stack pipe. Request for reimbursement for replacement carpet. The landlord’s complaint handling has also been considered.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)