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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "tenancy" × Outcome: Partial_Maladministration ×

Showing 848 of 16,595 decisions matching "tenancy"

Decisions

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12 Feb 2026 Partial Maladministration Sanctuary Housing Association (202401004) Case 202401004 · Managing Relations Decision Case ID 202401004 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Feb 2026 Partial Maladministration Sovereign Network Group (202341125) Case 202341125 · Estate Management Decision Case ID 202341125 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Feb 2026 Partial Maladministration Sovereign Network Group (202418080) Case 202418080 · Managing Relations Decision Case ID 202418080 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Feb 2026 Partial Maladministration Stonewater Limited (202307114) Case 202307114 · Estate Management Decision Case ID 202307114 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February … 12 Feb 2026 Partial Maladministration The Guinness Partnership Limited (202526288) Case 202526288 · Moving/Buying/Selling Home Decision Case ID 202526288 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Feb 2026 Partial Maladministration Connexus Homes Limited (202424444) Case 202424444 · Managing Relations Decision Case ID 202424444 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 … 11 Feb 2026 Partial Maladministration London Borough of Lambeth (202347067) Case 202347067 · Managing Relations Decision Case ID 202347067 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 11 Feb 2026 Partial Maladministration Octavia Housing (202518189) Case 202518189 · ASB/Abuse/Nuisance Decision Case ID 202518189 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Secure Tenancy Date 11 February … 10 Feb 2026 Partial Maladministration Harlow District Council (202522709) Case 202522709 · Local Authority / ALMO or TMO Decision Case ID 202522709 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Feb 2026 Partial Maladministration Midland Heart Limited (202453501) Case 202453501 · ASB/Abuse/Nuisance Decision Case ID 202453501 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 10 Feb 2026 Partial Maladministration Notting Hill Genesis (202340423) Case 202340423 · Financial Decision Case ID 202340423 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 10 Feb 2026 Partial Maladministration Red Kite Community Housing Limited (202521890) Case 202521890 · Health and Safety (inc. building safety) Decision Case ID 202521890 and 202526834 Decision type Investigation Landlord Red Kite Community Housing Limited Landlord type Housing Association Occupancy … 9 Feb 2026 Partial Maladministration Basildon Borough Council (202344102) Case 202344102 · Local Authority / ALMO or TMO Decision Case ID 202344102 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 9 Feb 2026 Partial Maladministration Birmingham City Council (202524388) Case 202524388 · Local Authority / ALMO or TMO Decision Case ID 202524388 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 9 Feb 2026 Partial Maladministration Hightown Housing Association Limited (202324004) Case 202324004 · Managing Relations Decision Case ID 202324004 Decision type Investigation Landlord Hightown Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Feb 2026 Partial Maladministration Hyde Housing Association Limited (202323792) Case 202323792 · Financial Decision Case ID 202323792 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Feb 2026 Partial Maladministration The Guinness Partnership Limited (202314900) Case 202314900 · Managing Relations Decision Case ID 202314900 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Feb 2026 Partial Maladministration Clarion Housing Association Limited (202403373) Case 202403373 · ASB/Abuse/Nuisance Decision Case ID 202403373 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Feb 2026 Partial Maladministration GreenSquareAccord Limited (202407830) Case 202407830 · Managing Relations Decision Case ID 202407830 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 February … 6 Feb 2026 Partial Maladministration London Borough of Lambeth (202329834) Case 202329834 · Local Authority / ALMO or TMO Decision Case ID 202329834 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 6 Feb 2026 Partial Maladministration Rochdale Boroughwide Housing Limited (202402942) Case 202402942 · Managing Relations Decision Case ID 202402942 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 6 Feb 2026 Partial Maladministration Salix Homes Limited (202453036) Case 202453036 · Health and Safety (inc. building safety) Decision Case ID 202453036 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 … 6 Feb 2026 Partial Maladministration Women’s Pioneer Housing Limited (202440949) Case 202440949 · ASB/Abuse/Nuisance Decision Case ID 202440949 Decision type Investigation Landlord Women’s Pioneer Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 5 Feb 2026 Partial Maladministration Home Group Limited (202504572) Case 202504572 · Managing Relations Decision Case ID 202504572 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 05 … 5 Feb 2026 Partial Maladministration Home Group Limited (202526750) Case 202526750 · Managing Relations Decision Case ID 202526750 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 … 4 Feb 2026 Partial Maladministration MHS Homes Ltd (202441321) Case 202441321 · Voluntary Decision Case ID 202441321 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Tenancy Date 4 February … 4 Feb 2026 Partial Maladministration Notting Hill Genesis (202402004) Case 202402004 · Managing Relations Decision Case ID 202402004 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 4 Feb 2026 Partial Maladministration Sovereign Network Group (202341831) Case 202341831 · Managing Relations Decision Case ID 202341831 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 3 Feb 2026 Partial Maladministration Clarion Housing Association Limited (202404850) Case 202404850 · Managing Relations Decision Case ID 202404850 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 Partial Maladministration Amplius Living (202500151) Case 202500151 · ASB/Abuse/Nuisance Decision Case ID 202500151 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured tenancy Date 30 January … 30 Jan 2026 Partial Maladministration Basildon Borough Council (202451868) Case 202451868 · Local Authority / ALMO or TMO Decision Case ID 202451868 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 30 Jan 2026 Partial Maladministration City of Doncaster Council (202442198) Case 202442198 · Local Authority / ALMO or TMO Decision Case ID 202442198 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202440753) Case 202440753 · Managing Relations Decision Case ID 202440753 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 Partial Maladministration ForHousing Limited (202417514) Case 202417514 · Managing Relations Decision Case ID 202417514 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January … 30 Jan 2026 Partial Maladministration Islington and Shoreditch Housing Association Limited (202518833) Case 202518833 · Managing Relations Decision Case ID 202518833 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured … 30 Jan 2026 Partial Maladministration Karbon Homes Limited (202528248) Case 202528248 · Managing Relations Decision Case ID 202528248 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Jan 2026 Partial Maladministration London Borough of Wandsworth (202417719) Case 202417719 · Local Authority / ALMO or TMO Decision Case ID 202417719 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202417196) Case 202417196 · Managing Relations Decision Case ID 202417196 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 30 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202519819) Case 202519819 · Managing Relations Decision Case ID 202519819 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 30 Jan 2026 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202500663) Case 202500663 · ASB/Abuse/Nuisance Decision Case ID 202500663 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 30 Jan 2026 Partial Maladministration Sanctuary Housing Association (202339908) Case 202339908 · ASB/Abuse/Nuisance Decision Case ID 202339908 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date 30 … 30 Jan 2026 Partial Maladministration South Derbyshire District Council (202440948) Case 202440948 · Local Authority / ALMO or TMO Decision Case ID 202440948 Decision type Investigation Landlord South Derbyshire District Council Landlord type Local authority Occupancy Secure tenancy Date … 30 Jan 2026 Partial Maladministration Sovereign Network Group (202426955) Case 202426955 · Health and Safety (inc. building safety) Decision Case ID 202426955 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Jan 2026 Partial Maladministration Sovereign Network Group (202519869) Case 202519869 · ASB/Abuse/Nuisance Decision Case ID 202519869 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Jan 2026 Partial Maladministration The Guinness Partnership Limited (202341508) Case 202341508 · Financial Decision Case ID 202341508 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 Partial Maladministration Vico Homes Limited (202405908) Case 202405908 · Financial Decision Case ID 202405908 Decision type Investigation Landlord Vico Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 … 30 Jan 2026 Partial Maladministration Your Housing Group Limited (202449495) Case 202449495 · ASB/Abuse/Nuisance Decision Case ID 202449495 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Jan 2026 Partial Maladministration Arun District Council (202524839) Case 202524839 · Local Authority / ALMO or TMO Decision Case ID 202524839 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Jan 2026 Partial Maladministration Darlington Borough Council (202452047) Case 202452047 · Local Authority / ALMO or TMO Decision Case ID 202452047 Decision type Investigation Landlord Darlington Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Jan 2026 Partial Maladministration Haringey London Borough Council (202342713) Case 202342713 · Local Authority / ALMO or TMO Decision Case ID 202342713 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO …