Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202418656 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 May 2026 Background The resident’s tenancy started during October 2018. She began carrying out repairs […]
Decision Case ID 202311697 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident is disabled. In 2023, she raised several concerns […]
Decision Case ID 202417696 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 April 2026 Background The resident has a tenancy with the landlord. At […]
Decision Case ID 202453370 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 April 2026 Background The resident complained about the number of issues she had to […]
Decision Case ID 202431563 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident reported a draught coming […]
Decision Case ID 202420958 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident asked the landlord to review […]
Decision Case ID 202336915 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident reported an issue […]
Decision Case ID 202426890 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives in the property with his wife […]
Decision Case ID 202534239 Decision type Investigation Landlord Look Ahead Care and Support Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The landlord is selling the building that […]
Decision Case ID 202447212 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident lived in an upstairs 2-bedroom […]
Decision Case ID 202411943 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background In March 2023 the landlord issued its stage 2 response to […]
Decision Case ID 202518230 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident and her daughter live in a ground floor flat. The […]
Decision Case ID 202446531 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives in a flat with a balcony. She […]
Decision Case ID 202122048 Decision type Investigation Landlord Red Kite Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident complained about noise transference from […]
Decision Case ID 202348022 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident shared information about household vulnerabilities with the landlord, including […]
Decision Case ID 202539137 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident complained to the landlord about ongoing damp and mould […]
Decision Case ID 202438703 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background In April 2024, the landlord inspected the resident’s property after she reported […]
Decision Case ID 202342944 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The landlord caused a leak in the resident’s property while […]
Decision Case ID 202312721 Decision type Investigation Landlord Warwick District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The property is a flat within a communal […]
Decision Case ID 202412297 Decision type Investigation Landlord Welwyn Hatfield Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 April 2026 Background The resident has mental health and mobility issues, which the […]
Decision Case ID 202502119 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident lives in a 3-bedroom house. She has an upstairs […]
Decision Case ID 202341614 Decision type Investigation Landlord Bury Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives in a flat. In February 2023, she […]
Decision Case ID 202518190 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 29 April 2026 Background The resident lives in a ground […]
Decision Case ID 202344570 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background In July 2023, the resident told the landlord that someone […]
Decision Case ID 202345280 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives in a 2-bed house with […]
Decision Case ID 202452930 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 April 2026 Background The resident moved into the property by a […]
Decision Case ID 202445423 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The landlord’s contractor removed a ceiling in the resident’s property […]
Decision Case ID 202338742 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident has experienced leaks in her property since 2016. She […]
Decision Case ID 202524531 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives […]
Decision Case ID 202505877 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 29 April 2026 Background The resident contacted the landlord to report water […]
Decision Case ID 202402825 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident complained to the landlord about ongoing […]
Decision Case ID 202522884 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident reported various repairs prior to moving into her […]
Decision Case ID 202422511 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident lives in a flat. She has multiple health conditions. She complained […]
Decision Case ID 202435229 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident said from the start of her tenancy […]
Decision Case ID 202513736 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 April 2026 Background The resident has held […]
Decision Case ID 202348355 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background In July 2023 the resident told the landlord she was appealing […]
Decision Case ID 202330242 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident lives in a ground floor flat. She has reduced […]
Decision Case ID 202522343 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 April 2026 Background The resident told the landlord that she was experiencing damp […]
Decision Case ID 202419700 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident complained to the landlord on 9 July […]
Decision Case ID 202426433 Decision type Investigation Landlord Delta Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident reported concerns about noise transfer in October 2023 and […]
Decision Case ID 202411877 and 202443739 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident is autistic and experiences noise sensitivity. […]
Decision Case ID 202408642 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The property is a 1-bedroom house. The landlord has it […]
Decision Case ID 202449429 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident complained to the landlord about the condition of […]
Decision Case ID 202345345 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Starter Tenancy Date 28 April 2026 Background The resident reported an overflowing toilet leaking sewage into her bathroom […]
Decision Case ID 202405844 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident lives in a ground-floor flat. She was unhappy […]
Decision Case ID 202322883 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident has access to a communal car park on the […]
Decision Case ID 202449753 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident complained that the landlord failed to respond […]
Decision Case ID 202331584 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident raised concerns that the landlord had charged for services […]
Decision Case ID 202502434 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 April 2026 Background In early 2024 the resident reported a leak and […]
Decision Case ID 202533051 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 April 2026 Background The resident contacted the landlord to report his flat door was […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |