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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "secure" × Outcome: Partial_Maladministration ×

Showing 218 of 16,595 decisions matching "secure"

Decisions

Most recent first
11 Dec 2025 Partial Maladministration Leicester City Council (202429181) Case 202429181 · Local Authority / ALMO or TMO Decision Case ID 202429181 Decision type Investigation Landlord Leicester City Council Landlord type Local Authority Occupancy Secure Tenancy Date 11 … 10 Dec 2025 Partial Maladministration London Borough of Lewisham (202329214) Case 202329214 · Managing Relations Decision Case ID 202329214 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date … 10 Dec 2025 Partial Maladministration London Borough of Lewisham (202450546) Case 202450546 · Local Authority / ALMO or TMO Decision Case ID 202450546 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 10 Dec 2025 Partial Maladministration Newlon Housing Trust (202409972) Case 202409972 · Managing Relations Decision Case ID 202409972 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 10 … 9 Dec 2025 Partial Maladministration Central Bedfordshire Council (202431480) Case 202431480 · Managing Relations Decision Case ID 202431480 Decision type Investigation Landlord Central Bedfordshire Council Landlord type Local Authority / ALMO or TMO Occupancy … 9 Dec 2025 Partial Maladministration City of Lincoln Council (202514255) Case 202514255 · Health and Safety (inc. building safety) Decision Case ID 202514255 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority Occupancy Secure Tenancy Date … 8 Dec 2025 Partial Maladministration London Borough of Camden Council (202341248) Case 202341248 · Managing Relations Decision Case ID 202341248 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy … 4 Dec 2025 Partial Maladministration Cornwall Housing Limited (202507285) Case 202507285 · Health and Safety (inc. building safety) Decision Case ID 202507285 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy … 4 Dec 2025 Partial Maladministration Orbit Housing Association Limited (202431910) Case 202431910 · Managing Relations Decision Case ID 202431910 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 4 Dec 2025 Partial Maladministration Southend on Sea City Council (202506439) Case 202506439 · Managing Relations Decision Case ID 202506439 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or … 3 Dec 2025 Partial Maladministration Cornwall Housing Limited (202453003) Case 202453003 · Managing Relations Decision Case ID 202453003 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy … 2 Dec 2025 Partial Maladministration London Borough of Croydon (202507307) Case 202507307 · Managing Relations Decision Case ID 202507307 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 2 Dec 2025 Partial Maladministration Southwark Council (202416814) Case 202416814 · Managing Relations Decision Case ID 202416814 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 28 Nov 2025 Partial Maladministration Barnsley Metropolitan Borough Council (202506435) Case 202506435 · Managing Relations Decision Case ID 202506435 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Partial Maladministration Barnsley Metropolitan Borough Council (202509792) Case 202509792 · Managing Relations Decision Case ID 202509792 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date … 28 Nov 2025 Partial Maladministration Birmingham City Council (202324164) Case 202324164 · Local Authority / ALMO or TMO Decision Case ID 202324164 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Nov 2025 Partial Maladministration Bristol City Council (202222940) Case 202222940 · Managing Relations Decision Case ID 202222940 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Nov 2025 Partial Maladministration Gateshead Metropolitan Borough Council (202504764) Case 202504764 · Managing Relations Decision Case ID 202504764 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date … 28 Nov 2025 Partial Maladministration London Borough of Camden Council (202504809) Case 202504809 · Local Authority / ALMO or TMO Decision Case ID 202504809 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 28 Nov 2025 Partial Maladministration London Borough of Islington (202405953) Case 202405953 · Managing Relations Decision Case ID 202405953 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date … 28 Nov 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202453379) Case 202453379 · Local Authority / ALMO or TMO Decision Case ID 202453379 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Partial Maladministration Swindon Borough Council (202432723) Case 202432723 · Managing Relations Decision Case ID 202432723 Decision type Investigation Landlord Swindon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 27 Nov 2025 Partial Maladministration Leeds City Council (202330754) Case 202330754 · Managing Relations Decision Case ID 202330754 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 27 Nov 2025 Partial Maladministration London Borough of Enfield (202439114) Case 202439114 · Local Authority / ALMO or TMO Decision Case ID 202439114 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO … 27 Nov 2025 Partial Maladministration London Borough of Redbridge (202334994) Case 202334994 · Local Authority / ALMO or TMO Decision Case ID 202334994 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority / ALMO or TMO … 27 Nov 2025 Partial Maladministration Oxford City Council (202505886) Case 202505886 · ASB/Abuse/Nuisance Decision Case ID 202505886 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 … 27 Nov 2025 Partial Maladministration Southend on Sea City Council (202411019) Case 202411019 · Managing Relations Decision Case ID 202411019 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or … 27 Nov 2025 Partial Maladministration Stonewater Limited (202324456) Case 202324456 · Managing Relations Decision Case ID 202324456 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Secure Tenancy Date 27 November … 27 Nov 2025 Partial Maladministration Tendring District Council (202317086) Case 202317086 · Local Authority / ALMO or TMO Decision Case ID 202317086 Decision type Investigation Landlord Tendring District Council Landlord type Local Authority / ALMO or TMO Occupancy … 26 Nov 2025 Partial Maladministration City of London Corporation (202336072) Case 202336072 · Managing Relations Decision Case ID 202336072 Decision type Investigation Landlord City of London Corporation Landlord type Local Authority / ALMO or TMO … 26 Nov 2025 Partial Maladministration London Borough of Hounslow (202440050) Case 202440050 · Managing Relations Decision Case ID 202440050 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 26 Nov 2025 Partial Maladministration One Housing Group Limited (202426945) Case 202426945 · Financial Decision Case ID 202426945 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 26 Nov 2025 Partial Maladministration Stockport Homes Limited (202506964) Case 202506964 · ASB/Abuse/Nuisance Decision Case ID 202506964 Decision type Investigation Landlord Stockport Homes Limited Landlord type Local Authority / ALMO or TMO Occupancy … 25 Nov 2025 Partial Maladministration Birmingham City Council (202334810) Case 202334810 · Local Authority / ALMO or TMO Decision Case ID 202334810 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 25 Nov 2025 Partial Maladministration London Borough of Lambeth (202336114) Case 202336114 · Managing Relations Decision Case ID 202336114 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 24 Nov 2025 Partial Maladministration North West Leicestershire District Council (202506976) Case 202506976 · Managing Relations Decision Case ID 202506976 Decision type Investigation Landlord North West Leicestershire District Council Landlord type Local Authority / ALMO or … 20 Nov 2025 Partial Maladministration Basildon Borough Council (202407113) Case 202407113 · Managing Relations Decision Case ID 202407113 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 20 Nov 2025 Partial Maladministration Brighton and Hove City Council (202441883) Case 202441883 · ASB/Abuse/Nuisance Decision Case ID 202441883 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 20 Nov 2025 Partial Maladministration Great Places Housing Group Limited (202421628) Case 202421628 · ASB/Abuse/Nuisance Decision Case ID 202421628 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date … 20 Nov 2025 Partial Maladministration Leeds City Council (202441659) Case 202441659 · ASB/Abuse/Nuisance Decision Case ID 202441659 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 … 20 Nov 2025 Partial Maladministration London Borough of Islington (202450843) Case 202450843 · Local Authority / ALMO or TMO Decision Case ID 202450843 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 20 Nov 2025 Partial Maladministration London Borough of Newham (202425925) Case 202425925 · Local Authority / ALMO or TMO Decision Case ID 202425925 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 18 Nov 2025 Partial Maladministration London Borough of Barnet (202513388) Case 202513388 · ASB/Abuse/Nuisance Decision Case ID 202513388 Decision type Investigation Landlord London Borough of Barnet Landlord type ALMO Occupancy Secure Tenancy Date 18 … 18 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202427832) Case 202427832 · Managing Relations Decision Case ID 202427832 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 18 Nov 2025 Partial Maladministration Royal Borough Of Greenwich (202427609) Case 202427609 · Health and Safety (inc. building safety) Decision Case ID 202427609 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 18 Nov 2025 Partial Maladministration Slough Borough Council (202442937) Case 202442937 · Managing Relations Decision Case ID 202442937 Decision type Investigation Landlord Slough Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Nov 2025 Partial Maladministration South Tyneside Council (202347851) Case 202347851 · ASB/Abuse/Nuisance Decision Case ID 202347851 Decision type Investigation Landlord South Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy … 14 Nov 2025 Partial Maladministration City of London Corporation (202335509) Case 202335509 · Managing Relations Decision Case ID 202335509 Decision type Investigation Landlord City of London Corporation Landlord type Local Authority / ALMO or TMO … 14 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202315352) Case 202315352 · Responsive repairs/activity Decision Case ID 202315352 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 14 Nov 2025 Partial Maladministration Sovereign Network Group (202316658) Case 202316658 · ASB/Abuse/Nuisance Decision Case ID 202316658 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 14 …