Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202410232 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background In December 2023, we investigated a complaint from the resident about […]
Decision Case ID 202400574 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident said they have experienced ongoing issues with damp and mould […]
Decision Case ID 202401032 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident contacted the landlord with queries about her service charges. […]
Decision Case ID 202403942 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident has held the tenancy since 2000. Vulnerabilities are […]
Decision Case ID 202331668 Decision type Investigation Landlord The Wrekin Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident lived in a 1 bedroom flat since […]
Decision Case ID 202317028 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 12 May 2026 Background The resident raised a complaint to the landlord about several communal […]
Decision Case ID 202533249 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 May 2026 Background The resident has asthma and a lung condition, which require careful […]
Decision Case ID 202533037 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 11 May 2026 Background The landlord gave the resident permission to install CCTV. It […]
Decision Case ID 202517561 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 11 May 2026 Background The landlord was aware that the resident has long‑term health conditions, […]
Decision Case ID 202348257 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 May 2026 Background The resident lives with her 3 children. The landlord agreed to her […]
Decision Case ID 202304260 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 May 2026 Background The property is a flat within a […]
Decision Case ID 202409219 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 8 May 2026 Background The resident reported a draught and damage to the front […]
Decision Case ID 202443688 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 8 May 2026 Background The resident lives in a block of flats. She reported a recurrence of […]
Decision Case ID 202425622 Decision type Investigation Landlord Adur District Council Landlord type Local Authority Occupancy Leaseholder Date 7 May 2026 Background The resident had reported water ingress that was causing damp and mould […]
Decision Case ID 202501941 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 7 May 2026 Background The resident complained the landlord failed to […]
Decision Case ID 202534798 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The resident reported several concerns to the landlord about […]
Decision Case ID 202412317 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The resident reported cracking to the living room ceiling and said it […]
Decision Case ID 202403989 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The resident is unhappy with the landlord’s decision to seek payment […]
Decision Case ID 202400350 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The resident raised repairs for the water pressure at her property on […]
Decision Case ID 202504481 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 7 May 2026 Background The resident lives in her property with her daughter, who has […]
Decision Case ID 202410151 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 06 May 2026 Background The resident has a visual impairment which the landlord […]
Decision Case ID 202505319 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 May 2026 Background The resident told his landlord about ongoing repair issues at his […]
Decision Case ID 202524733 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 May 2026 Background The resident complained to the landlord in 2023 about […]
Decision Case ID 202412811 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 May 2026 Background The resident has held the tenancy of […]
Decision Case ID 202418656 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 May 2026 Background The resident’s tenancy started during October 2018. She began carrying out repairs […]
Decision Case ID 202311697 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident is disabled. In 2023, she raised several concerns […]
Decision Case ID 202348372 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 April 2026 Background The resident’s flat is within a block and he sublet it […]
Decision Case ID 202417696 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 April 2026 Background The resident has a tenancy with the landlord. At […]
Decision Case ID 202453370 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 April 2026 Background The resident complained about the number of issues she had to […]
Decision Case ID 202431563 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident reported a draught coming […]
Decision Case ID 202420958 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident asked the landlord to review […]
Decision Case ID 202336915 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident reported an issue […]
Decision Case ID 202426890 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives in the property with his wife […]
Decision Case ID 202534239 Decision type Investigation Landlord Look Ahead Care and Support Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The landlord is selling the building that […]
Decision Case ID 202447212 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident lived in an upstairs 2-bedroom […]
Decision Case ID 202413837 Decision type Investigation Landlord Metropolitan Thames Valley Landlord type Housing Association Occupancy Leaseholder Date 30 April 2026 Background In March 2023, 2 leaseholders, who live in the same block, jointly […]
Decision Case ID 202411943 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background In March 2023 the landlord issued its stage 2 response to […]
Decision Case ID 202518230 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident and her daughter live in a ground floor flat. The […]
Decision Case ID 202411383 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 30 April 2026 Background The resident complained to the landlord as it had failed […]
Decision Case ID 202446531 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives in a flat with a balcony. She […]
Decision Case ID 202122048 Decision type Investigation Landlord Red Kite Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident complained about noise transference from […]
Decision Case ID 202348022 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident shared information about household vulnerabilities with the landlord, including […]
Decision Case ID 202539137 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident complained to the landlord about ongoing damp and mould […]
Decision Case ID 202438703 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background In April 2024, the landlord inspected the resident’s property after she reported […]
Decision Case ID 202342944 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The landlord caused a leak in the resident’s property while […]
Decision Case ID 202430438 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 30 April 2026 Background The leaseholder complained about repairs that were needed to a window […]
Decision Case ID 202312721 Decision type Investigation Landlord Warwick District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The property is a flat within a communal […]
Decision Case ID 202412297 Decision type Investigation Landlord Welwyn Hatfield Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 April 2026 Background The resident has mental health and mobility issues, which the […]
Decision Case ID 202502119 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident lives in a 3-bedroom house. She has an upstairs […]
Decision Case ID 202341614 Decision type Investigation Landlord Bury Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives in a flat. In February 2023, she […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |