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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "lives" × Outcome: Partial_Maladministration ×

Showing 309 of 16,595 decisions matching "lives"

Decisions

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18 Dec 2025 Partial Maladministration London Borough of Hackney (202348222) Case 202348222 · Local Authority / ALMO or TMO Decision Case ID 202348222 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 18 Dec 2025 Partial Maladministration Plus Dane Housing Limited (202505207) Case 202505207 · ASB/Abuse/Nuisance Decision Case ID 202505207 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 Partial Maladministration Southern Housing (202445176) Case 202445176 · Managing Relations Decision Case ID 202445176 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December … 18 Dec 2025 Partial Maladministration Southern Housing (202509617) Case 202509617 · ASB/Abuse/Nuisance Decision Case ID 202509617 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December … 18 Dec 2025 Partial Maladministration Southwark Council (202435193) Case 202435193 · Managing Relations Decision Case ID 202435193 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 18 Dec 2025 Partial Maladministration The Guinness Partnership Limited (202421926) Case 202421926 · Managing Relations Decision Case ID 202421926 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 18 … 18 Dec 2025 Partial Maladministration The Guinness Partnership Limited (202510295) Case 202510295 · Managing Relations Decision Case ID 202510295 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Periodic Tenancy … 17 Dec 2025 Partial Maladministration Gateway Housing Association Limited (202439005) Case 202439005 · Health and Safety (inc. building safety) Decision Case ID 202439005 Decision type Investigation Landlord Gateway Housing Association Limited Landlord type Housing Association Occupancy Assured tenancy Date … 17 Dec 2025 Partial Maladministration Home Group Limited (202430564) Case 202430564 · Financial Decision Case ID 202430564 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Dec 2025 Partial Maladministration Jigsaw Homes Group Limited (202332619) Case 202332619 · Managing Relations Decision Case ID 202332619 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Partial Maladministration London Borough of Harrow (202340320) Case 202340320 · Managing Relations Decision Case ID 202340320 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO … 17 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202337029) Case 202337029 · Managing Relations Decision Case ID 202337029 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 17 Dec 2025 Partial Maladministration Newark and Sherwood District Council (202511147) Case 202511147 · Managing Relations Decision Case ID 202511147 Decision type Investigation Landlord Newark and Sherwood District Council Landlord type Local Authority / ALMO or … 17 Dec 2025 Partial Maladministration One Vision Housing Limited (202508749) Case 202508749 · Managing Relations Decision Case ID 202508749 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Partial Maladministration Places for People Group Limited (202340632) Case 202340632 · Managing Relations Decision Case ID 202340632 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Secure Tenancy … 17 Dec 2025 Partial Maladministration Sovereign Network Group (202442624) Case 202442624 · ASB/Abuse/Nuisance Decision Case ID 202442624 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Dec 2025 Partial Maladministration Stonewater Limited (202338402) Case 202338402 · Estate Management 5Decision Case ID 202338402 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 17 December 2025 … 16 Dec 2025 Partial Maladministration Clarion Housing Association Limited (202416331) Case 202416331 · Managing Relations Decision Case ID 202416331 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Dec 2025 Partial Maladministration Hastoe Housing Association Limited (202342487) Case 202342487 · Health and Safety (inc. building safety) Decision Case ID 202342487 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 16 Dec 2025 Partial Maladministration Jigsaw Homes Group Limited (202508313) Case 202508313 · Managing Relations Decision Case ID 202508313 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 15 Dec 2025 Partial Maladministration Bolton at Home Limited (202425915) Case 202425915 · Health and Safety (inc. building safety) Decision Case ID 202425915 Decision type Investigation Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 15 Dec 2025 Partial Maladministration Hightown Housing Association Limited (202509436) Case 202509436 · Managing Relations Decision Case ID 202509436 Decision type Investigation Landlord Hightown Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 15 Dec 2025 Partial Maladministration Karbon Homes Limited (202436994) Case 202436994 · Financial Decision Case ID 202436994 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202443457) Case 202443457 · ASB/Abuse/Nuisance Decision Case ID 202443457 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 15 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202504224) Case 202504224 · Managing Relations Decision Case ID 202504224 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 15 Dec 2025 Partial Maladministration Royal Borough Of Greenwich (202448982) Case 202448982 · Managing Relations Decision Case ID 202448982 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 15 Dec 2025 Partial Maladministration Southern Housing (202432006) Case 202432006 · Managing Relations Decision Case ID 202432006 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 15 December … 15 Dec 2025 Partial Maladministration Thurrock Council (202342322) Case 202342322 · Local Authority / ALMO or TMO Decision Case ID 202342322 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority Occupancy Secure Tenancy Date 15 December … 12 Dec 2025 Partial Maladministration Incommunities Limited (202311966) Case 202311966 · Estate Management Decision Case ID 202311966 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December … 12 Dec 2025 Partial Maladministration London Borough of Islington (202500535) Case 202500535 · Local Authority / ALMO or TMO Decision Case ID 202500535 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 12 Dec 2025 Partial Maladministration Watford Community Housing Trust (202432882) Case 202432882 · Managing Relations Decision Case ID 202432882 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Dec 2025 Partial Maladministration Worthing Homes Limited (202403697) Case 202403697 · Financial Decision Case ID 202403697 Decision type Investigation Landlord Worthing Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 11 Dec 2025 Partial Maladministration Broadacres Housing Association Limited (202514673) Case 202514673 · ASB/Abuse/Nuisance Decision Case ID 202514673 Decision type Investigation Landlord Broadacres Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Dec 2025 Partial Maladministration Home Group Limited (202504122) Case 202504122 · Managing Relations Decision Case ID 202504122 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 … 11 Dec 2025 Partial Maladministration Leicester City Council (202429181) Case 202429181 · Local Authority / ALMO or TMO Decision Case ID 202429181 Decision type Investigation Landlord Leicester City Council Landlord type Local Authority Occupancy Secure Tenancy Date 11 … 11 Dec 2025 Partial Maladministration Radcliffe Housing Society Limited (202402351) Case 202402351 · Managing Relations Decision Case ID 202402351 Decision type Investigation Landlord Radcliffe Housing Society Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Dec 2025 Partial Maladministration Southern Housing (202412367) Case 202412367 · Managing Relations Decision Case ID 202412367 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 11 December … 9 Dec 2025 Partial Maladministration Central Bedfordshire Council (202431480) Case 202431480 · Managing Relations Decision Case ID 202431480 Decision type Investigation Landlord Central Bedfordshire Council Landlord type Local Authority / ALMO or TMO Occupancy … 9 Dec 2025 Partial Maladministration The Riverside Group Limited (202431077) Case 202431077 · Financial Decision Case ID 202431077 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 8 Dec 2025 Partial Maladministration Clarion Housing Association Limited (202416613) Case 202416613 · ASB/Abuse/Nuisance Decision Case ID 202416613 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 8 Dec 2025 Partial Maladministration London Borough of Lambeth (202440462) Case 202440462 · ASB/Abuse/Nuisance Decision Case ID 202440462 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 5 Dec 2025 Partial Maladministration Hyde Housing Association Limited (202507416) Case 202507416 · Managing Relations Decision Case ID 202507416 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 4 Dec 2025 Partial Maladministration Sage Rented Limited (202402678) Case 202402678 · For profit Decision Case ID 202402678 Decision type Investigation Landlord Sage Rented Limited Landlord type For profit Occupancy Assured Tenancy Date 4 … 3 Dec 2025 Partial Maladministration A2Dominion Housing Group Limited (202449236) Case 202449236 · Managing Relations Decision Case ID 202449236 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Dec 2025 Partial Maladministration Clarion Housing Association Limited (202339137) Case 202339137 · Managing Relations Decision Case ID 202339137 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 3 … 3 Dec 2025 Partial Maladministration Cornwall Housing Limited (202453003) Case 202453003 · Managing Relations Decision Case ID 202453003 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy … 2 Dec 2025 Partial Maladministration Peabody Trust (202333338) Case 202333338 · Estate Management Decision Case ID 202333338 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 02 December … 1 Dec 2025 Partial Maladministration Notting Hill Genesis (202438130) Case 202438130 · Managing Relations Decision Case ID 202438130 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 1 … 28 Nov 2025 Partial Maladministration Abri Group Limited (202406701) Case 202406701 · ASB/Abuse/Nuisance Decision Case ID 202406701 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Amplius Living (202431207) Case 202431207 · ASB/Abuse/Nuisance Decision Case ID 202431207 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 28 November …