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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "investigation" × Outcome: Partial_Maladministration ×

Showing 903 of 16,595 decisions matching "investigation"

Decisions

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16 Feb 2026 Partial Maladministration The Guinness Partnership Limited (202400039) Case 202400039 · Managing Relations Decision Case ID 202400039 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 16 Feb 2026 Partial Maladministration Vivid Housing Limited (202421653) Case 202421653 · Managing Relations Decision Case ID 202421653 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 … 13 Feb 2026 Partial Maladministration Amplius Living (202422774) Case 202422774 · Managing Relations Decision Case ID 202422774 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 13 February … 13 Feb 2026 Partial Maladministration Home Group Limited (202506127) Case 202506127 · Health and Safety (inc. building safety) U7Decision Case ID 202506127 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 13 Feb 2026 Partial Maladministration London Borough of Ealing (202516407) Case 202516407 · Local Authority / ALMO or TMO Decision Case ID 202516407 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO … 13 Feb 2026 Partial Maladministration London Borough of Lambeth (202401051) Case 202401051 · Local Authority / ALMO or TMO Decision Case ID 202401051 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date … 13 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202230509) Case 202230509 · Managing Relations Decision Case ID 202230509 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 13 Feb 2026 Partial Maladministration Notting Hill Genesis (202514083) Case 202514083 · Managing Relations Decision Case ID 202514083 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 13 Feb 2026 Partial Maladministration Peabody Trust (202325516) Case 202325516 · Managing Relations Decision Case ID 202325516 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 February … 13 Feb 2026 Partial Maladministration Peabody Trust (202337005) Case 202337005 · Financial Decision Case ID 202337005 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 13 February … 13 Feb 2026 Partial Maladministration Royal Borough Of Greenwich (202404580) Case 202404580 · Local Authority / ALMO or TMO Decision Case ID 202404580 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 13 Feb 2026 Partial Maladministration Sandwell Metropolitan Borough Council (202418537) Case 202418537 · Local Authority / ALMO or TMO Decision Case ID 202418537 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 13 Feb 2026 Partial Maladministration Stonewater Limited (202425538) Case 202425538 · Managing Relations Decision Case ID 202425538 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February … 13 Feb 2026 Partial Maladministration The Riverside Group Limited (202422870) Case 202422870 · Managing Relations Decision Case ID 202422870 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Feb 2026 Partial Maladministration Your Housing Group Limited (202522934) Case 202522934 · Financial Decision Case ID 202522934 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Feb 2026 Partial Maladministration Abri Group Limited (202431979) Case 202431979 · Financial Decision Case ID 202431979 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Feb 2026 Partial Maladministration Sanctuary Housing Association (202401004) Case 202401004 · Managing Relations Decision Case ID 202401004 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Feb 2026 Partial Maladministration Sovereign Network Group (202341125) Case 202341125 · Estate Management Decision Case ID 202341125 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Feb 2026 Partial Maladministration Sovereign Network Group (202418080) Case 202418080 · Managing Relations Decision Case ID 202418080 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Feb 2026 Partial Maladministration Stonewater Limited (202307114) Case 202307114 · Estate Management Decision Case ID 202307114 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February … 12 Feb 2026 Partial Maladministration The Guinness Partnership Limited (202526288) Case 202526288 · Moving/Buying/Selling Home Decision Case ID 202526288 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Feb 2026 Partial Maladministration Connexus Homes Limited (202424444) Case 202424444 · Managing Relations Decision Case ID 202424444 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 … 11 Feb 2026 Partial Maladministration London Borough of Lambeth (202347067) Case 202347067 · Managing Relations Decision Case ID 202347067 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 11 Feb 2026 Partial Maladministration Octavia Housing (202518189) Case 202518189 · ASB/Abuse/Nuisance Decision Case ID 202518189 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Secure Tenancy Date 11 February … 11 Feb 2026 Partial Maladministration Sovereign Network Group (202416965) Case 202416965 · Managing Relations Decision Case ID 202416965 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Shared Ownership Date 11 … 10 Feb 2026 Partial Maladministration Clarion Housing Association Limited (202312346) Case 202312346 · Managing Relations Decision Case ID 202312346 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 10 … 10 Feb 2026 Partial Maladministration Harlow District Council (202522709) Case 202522709 · Local Authority / ALMO or TMO Decision Case ID 202522709 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Feb 2026 Partial Maladministration Midland Heart Limited (202453501) Case 202453501 · ASB/Abuse/Nuisance Decision Case ID 202453501 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 10 Feb 2026 Partial Maladministration Notting Hill Genesis (202340423) Case 202340423 · Financial Decision Case ID 202340423 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 10 Feb 2026 Partial Maladministration Red Kite Community Housing Limited (202521890) Case 202521890 · Health and Safety (inc. building safety) Decision Case ID 202521890 and 202526834 Decision type Investigation Landlord Red Kite Community Housing Limited Landlord type Housing Association Occupancy … 9 Feb 2026 Partial Maladministration Basildon Borough Council (202344102) Case 202344102 · Local Authority / ALMO or TMO Decision Case ID 202344102 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 9 Feb 2026 Partial Maladministration Birmingham City Council (202524388) Case 202524388 · Local Authority / ALMO or TMO Decision Case ID 202524388 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 9 Feb 2026 Partial Maladministration Hightown Housing Association Limited (202324004) Case 202324004 · Managing Relations Decision Case ID 202324004 Decision type Investigation Landlord Hightown Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Feb 2026 Partial Maladministration Hyde Housing Association Limited (202323792) Case 202323792 · Financial Decision Case ID 202323792 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Feb 2026 Partial Maladministration Stonewater Limited (202424351) Case 202424351 · Estate Management Decision Case ID 202424351 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 9 February … 9 Feb 2026 Partial Maladministration The Guinness Partnership Limited (202314900) Case 202314900 · Managing Relations Decision Case ID 202314900 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Feb 2026 Partial Maladministration Clarion Housing Association Limited (202403373) Case 202403373 · ASB/Abuse/Nuisance Decision Case ID 202403373 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Feb 2026 Partial Maladministration GreenSquareAccord Limited (202407830) Case 202407830 · Managing Relations Decision Case ID 202407830 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 February … 6 Feb 2026 Partial Maladministration Hyde Housing Association Limited (202341519) Case 202341519 · Managing Relations Decision Case ID 202341519 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 06 … 6 Feb 2026 Partial Maladministration London Borough of Lambeth (202329834) Case 202329834 · Local Authority / ALMO or TMO Decision Case ID 202329834 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 6 Feb 2026 Partial Maladministration Rochdale Boroughwide Housing Limited (202402942) Case 202402942 · Managing Relations Decision Case ID 202402942 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 6 Feb 2026 Partial Maladministration Salix Homes Limited (202453036) Case 202453036 · Health and Safety (inc. building safety) Decision Case ID 202453036 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 … 6 Feb 2026 Partial Maladministration Women’s Pioneer Housing Limited (202440949) Case 202440949 · ASB/Abuse/Nuisance Decision Case ID 202440949 Decision type Investigation Landlord Women’s Pioneer Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 5 Feb 2026 Partial Maladministration Home Group Limited (202504572) Case 202504572 · Managing Relations Decision Case ID 202504572 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 05 … 5 Feb 2026 Partial Maladministration Home Group Limited (202526750) Case 202526750 · Managing Relations Decision Case ID 202526750 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 … 5 Feb 2026 Partial Maladministration The Guinness Partnership Limited (202338400) Case 202338400 · Managing Relations Decision Case ID 202338400 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 05 … 4 Feb 2026 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202526600) Case 202526600 · ASB/Abuse/Nuisance Decision Case ID 202526600 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership … 4 Feb 2026 Partial Maladministration MHS Homes Ltd (202441321) Case 202441321 · Voluntary Decision Case ID 202441321 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Tenancy Date 4 February … 4 Feb 2026 Partial Maladministration Notting Hill Genesis (202402004) Case 202402004 · Managing Relations Decision Case ID 202402004 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 4 Feb 2026 Partial Maladministration Sovereign Network Group (202341831) Case 202341831 · Managing Relations Decision Case ID 202341831 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 …