Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "borough" × Outcome: Partial_Maladministration ×

Showing 609 of 16,595 decisions matching "borough"

Decisions

Most recent first
7 Nov 2025 Partial Maladministration London Borough of Islington (202429645) Case 202429645 · Local Authority / ALMO or TMO Decision Case ID 202429645 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date … 7 Nov 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202318239) Case 202318239 · Local Authority / ALMO or TMO Decision Case ID 202318239 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 5 Nov 2025 Partial Maladministration London Borough of Croydon (202409223) Case 202409223 · Local Authority / ALMO or TMO Decision Case ID 202409223 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 4 Nov 2025 Partial Maladministration London Borough of Hounslow (202343086) Case 202343086 · Local Authority / ALMO or TMO Decision Case ID 202343086 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 3 Nov 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202306969) Case 202306969 · Managing Relations Decision Case ID 202306969 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority Occupancy Introductory Tenancy Date … 3 Nov 2025 Partial Maladministration London Borough of Camden Council (202401024) Case 202401024 · Local Authority / ALMO or TMO Decision Case ID 202401024 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 31 Oct 2025 Partial Maladministration London Borough of Islington (202341071) Case 202341071 · Local Authority / ALMO or TMO Decision Case ID 202341071 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 31 Oct 2025 Partial Maladministration London Borough of Tower Hamlets (202426456) Case 202426456 · Managing Relations Decision Case ID 202426456 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 31 Oct 2025 Partial Maladministration London Borough of Tower Hamlets (202427344) Case 202427344 · Managing Relations Decision Case ID 202427344 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 31 Oct 2025 Partial Maladministration London Borough of Wandsworth (202346831) Case 202346831 · Local Authority / ALMO or TMO Decision Case ID 202346831 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 31 Oct 2025 Partial Maladministration Royal Borough Of Greenwich (202430607) Case 202430607 · Local Authority / ALMO or TMO Decision Case ID 202430607 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 30 Oct 2025 Partial Maladministration Darlington Borough Council (202411824) Case 202411824 · Managing Relations Decision Case ID 202411824 Decision type Investigation Landlord Darlington Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 30 Oct 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202345959) Case 202345959 · Managing Relations Decision Case ID 202345959 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 30 Oct 2025 Partial Maladministration London Borough of Hillingdon (202329872) Case 202329872 · Local Authority / ALMO or TMO Decision Case ID 202329872 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO … 30 Oct 2025 Partial Maladministration London Borough of Lewisham (202435916) Case 202435916 · Local Authority / ALMO or TMO Decision Case ID 202435916 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date … 30 Oct 2025 Partial Maladministration Royal Borough Of Greenwich (202418129) Case 202418129 · Managing Relations Decision Case ID 202418129 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 29 Oct 2025 Partial Maladministration Dacorum Borough Council (202207644) Case 202207644 · Enquiry stage Decision Case ID 202207644 Decision type Investigation Landlord Dacorum Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Oct 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202426287) Case 202426287 · Local Authority / ALMO or TMO Decision Case ID 202426287 Decision type Investigation Landlord Kirklees Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 29 Oct 2025 Partial Maladministration London Borough of Camden Council (202337006) Case 202337006 · Managing Relations Decision Case ID 202337006 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Assured Tenancy … 28 Oct 2025 Partial Maladministration London Borough of Waltham Forest (202506438) Case 202506438 · Local Authority / ALMO or TMO Decision Case ID 202506438 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or … 28 Oct 2025 Partial Maladministration Royal Borough of Kingston Upon Thames (202433471) Case 202433471 · Local Authority / ALMO or TMO Decision Case ID 202433471 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO … 24 Oct 2025 Partial Maladministration London Borough of Lambeth (202430381) Case 202430381 · Local Authority / ALMO or TMO Decision Case ID 202430381 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 22 Oct 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202429151) Case 202429151 · Managing Relations Decision Case ID 202429151 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 22 Oct 2025 Partial Maladministration London Borough of Barnet (202432330) Case 202432330 · ASB/Abuse/Nuisance Decision Case ID 202432330 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO … 21 Oct 2025 Partial Maladministration Haringey London Borough Council (202427762) Case 202427762 · Local Authority / ALMO or TMO The complaint is about the resident’s: Reports of leaks. Reports of damp and mould. Complaint. 20 Oct 2025 Partial Maladministration London Borough of Hillingdon (202453498) Case 202453498 · Local Authority / ALMO or TMO Decision Case ID 202453498 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority Occupancy Secure Tenancy Date … 17 Oct 2025 Partial Maladministration Eastbourne Borough Council (202430352) Case 202430352 · Local Authority / ALMO or TMO Decision Case ID 202430352 Decision type Investigation Landlord Eastbourne Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Oct 2025 Partial Maladministration Haringey London Borough Council (202338854) Case 202338854 · Managing Relations Decision Case ID 202338854 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 15 Oct 2025 Partial Maladministration London Borough of Islington (202429813) Case 202429813 · Local Authority / ALMO or TMO Decision Case ID 202429813 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 10 Oct 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202340525) Case 202340525 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: A request for the family to be moved to a new … 10 Oct 2025 Partial Maladministration London Borough of Hillingdon (202427669) Case 202427669 · Local Authority / ALMO or TMO Decision Case ID 202427669 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO … 10 Oct 2025 Partial Maladministration Rotherham Metropolitan Borough Council (202331953) Case 202331953 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of defects to the garden works and kitchen window, … 6 Oct 2025 Partial Maladministration London Borough of Hounslow (202343142) Case 202343142 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould. A pest infestation. We have also considered the … 2 Oct 2025 Partial Maladministration Stevenage Borough Council (202321733) Case 202321733 · Managing Relations The complaint is about the landlord’s handling of: Gutter leak, fascia, soffit, and roof repairs. The associated complaint. 30 Sep 2025 Partial Maladministration Dacorum Borough Council (202420784) Case 202420784 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The installation of a new kitchen and bathroom at the resident’s property … 30 Sep 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202422118) Case 202422118 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of pests. Reports of damp and mould. Reports of … 30 Sep 2025 Partial Maladministration London Borough of Barking and Dagenham (202431867) Case 202431867 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s request for a … 30 Sep 2025 Partial Maladministration London Borough of Barking and Dagenham (202448931) Case 202448931 · Local Authority / ALMO or TMO The complaint is about: The resident’s requests for rehousing and/or adaptations to the property. The landlord’s response to the resident’s … 30 Sep 2025 Partial Maladministration London Borough of Camden Council (202439436) Case 202439436 · Managing Relations The resident’s complaint is about the landlord's handling of: A repair to the kitchen light. The associated complaint. 30 Sep 2025 Partial Maladministration London Borough of Camden Council (202452404) Case 202452404 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s reports about anti-social behaviour (ASB). The Ombudsman has investigated the … 30 Sep 2025 Partial Maladministration London Borough of Croydon (202314582) Case 202314582 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Associated complaint. 30 Sep 2025 Partial Maladministration London Borough of Havering Council (202434804) Case 202434804 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns in respect to parking. The resident’s damp and mould … 30 Sep 2025 Partial Maladministration London Borough of Waltham Forest (202500361) Case 202500361 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and assault by a neighbour … 30 Sep 2025 Partial Maladministration Melton Borough Council (202423492) Case 202423492 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of a data breach. the resident’s reports of antisocial … 30 Sep 2025 Partial Maladministration Reading Borough Council (202332518) Case 202332518 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: concerns about a staff member’s conduct request for her tenancy … 29 Sep 2025 Partial Maladministration London Borough of Lambeth (202339244) Case 202339244 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s: Reports in 2021 about water ingress. Reports in May 2022 … 29 Sep 2025 Partial Maladministration London Borough of Tower Hamlets (202303693) Case 202303693 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Issues with his building insurance company, including related repairs to … 26 Sep 2025 Partial Maladministration London Borough of Lambeth (202332105) Case 202332105 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: The resident’s requests for it to replace the bedroom windows. The resident’s … 25 Sep 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202337870) Case 202337870 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to move. … 25 Sep 2025 Partial Maladministration London Borough of Lambeth (202404048) Case 202404048 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and harassment. Repairs to the …