Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202451324 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 20 April 2026 Background The resident lives in a flat in a block that […]
Decision Case ID 202405646 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 20 April 2026 Background After receiving a rent and service charge increase letter in March […]
Decision Case ID 202533118 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 April 2026 Background The resident lives in a fourth-floor flat. In March 2025, he […]
Decision Case ID 202411707 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident lives in a house. She has physical and […]
Decision Case ID 202329195 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 20 April 2026 Background The resident queried his service charges in 2022 after the landlord requested […]
Decision Case ID 202348464 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 April 2026 Background The resident used to have a tenancy with the […]
Decision Case ID 202326422 Decision type Investigation Landlord Bromford Flagship LiveWest Limited Landlord type Housing Association Occupancy Shared Ownership Date 17 April 2026 Background In August 2023 the resident queried an increase in his […]
Decision Case ID 202526883 Decision type Investigation Landlord East Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 April 2026 Background The resident reported damp in the […]
Decision Case ID 202338152 Decision type Investigation Landlord Selwood Housing Society Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident reported a leak from the roof and […]
Decision Case ID 202532143 Decision type Investigation Landlord Castles & Coasts Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 April 2026 Background The resident reported to the landlord ongoing […]
Decision Case ID 202321122 Decision type Investigation Landlord London Borough of Havering Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 April 2026 Background The resident raised concerns with […]
Decision Case ID 202429116 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 16 April 2026 Background The resident reported water “seepage” into his property, a […]
Decision Case ID 202341104 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 April 2026 Background The resident complained about the landlord’s response to her […]
Decision Case ID 202322564 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 April 2026 Background The resident paid for a private fire safety inspection […]
Decision Case ID 202348496 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 April 2026 Background The resident lives in a ground floor flat in a […]
Decision Case ID 202400068 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 15 April 2026 Background The resident requested a breakdown of her 2022/23 service charges […]
Decision Case ID 202400834 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 April 2026 Background The resident’s flat is within an independent living scheme. His complaint […]
Decision Case ID 202331206 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 April 2026 Background The resident and her young child […]
Decision Case ID 202342834 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 15 April 2026 Background The resident complained about the landlord’s handling of a heating repair. […]
Decision Case ID 202416800 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 April 2026 Background The resident told the landlord she was unable to leave her window […]
Decision Case ID 202426389 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 15 April 2026 Background In June 2024 the resident reported that the bin store door had […]
Decision Case ID 202522516 Decision type Investigation Landlord Castle Point Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 April 2026 Background The resident lives in a flat […]
Decision Case ID 202316714 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Leaseholder Date 14 April 2026 Background The complainant is a leaseholder of the landlord and subletsthe property to […]
Decision Case ID 202525428 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 April 2026 Background The resident is unhappy with the landlord’s handling of damp […]
Decision Case ID 202425043 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 April 2026 Background The resident raised concerns about her heating system and loft extractor […]
Decision Case ID 202446224 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 14 April 2026 Background The resident is unhappy with the way the landlord has responded […]
Decision Case ID 202341142 Decision type Investigation Landlord Newcastle City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 14 April 2026 Background The resident asked the landlord for a ‘landlord […]
Decision Case ID 202516235 Decision type Investigation Landlord Southwark Council Landlord type Local authority Occupancy Secure tenancy Date 14 April 2026 Background A solicitor acting on the resident’s behalf began the pre-action protocol on […]
Decision Case ID 202524175 Decision type Investigation Landlord Gosport Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 April 2026 Background The landlord knew that the resident had […]
Decision Case ID 202523607 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 April 2026 Background The resident lives in a 1-bedroom flat with his partner and […]
Decision Case ID 202329055 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 13 April 2026 Background The resident lives in a flat within a block. He reported […]
Decision Case ID 202409298 Decision type Investigation Landlord Slough Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 April 2026 Background The resident lives with his children. He […]
Decision Case ID 202500036 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background The resident has been reporting antisocial behaviour (ASB) from his neighbour to […]
Decision Case ID 202345329 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 10 April 2026 Background The property is a 1-bedroom flat in a converted mid-terraced […]
Decision Case ID 202346555 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background The resident, who has fibromyalgia, lives in a house which […]
Decision Case ID 202501790 Decision type Investigation Landlord Livin Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 April 2026 Background The resident reported two leaks in January 2025 which the […]
Decision Case ID 202530796 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 April 2026 Background The resident lives in a 3-bedroom house […]
Decision Case ID 202311656 Decision type Investigation Landlord Soho Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 10 April 2026 Background The resident succeeded the tenancy in September 2017 after the […]
Decision Case ID 202319816 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 April 2026 Background The resident complained to the landlord following a leak […]
Decision Case ID 202503113 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background The resident raised concerns about damp and mould in his […]
Decision Case ID 202444624 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 April 2026 Background The resident reported several repairs throughout her home to the […]
Decision Case ID 202223949 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background The resident has lived in the property, a flat, since 1996. […]
Decision Case ID 202533020 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background The resident said she reported problems with damp and mould […]
Decision Case ID 202523878 Decision type Investigation Landlord Plexus UK (First Project) Limited Landlord type Housing Association Occupancy Assured Shorthold Date 9 April 2026 Background The resident lives with mental health vulnerabilities. He signed […]
Decision Case ID 202536773 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 9 April 2026 Background The resident raised concerns about the condition of […]
Decision Case ID 202538966 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background In August 2024, the landlord introduced a “waking watch” fire […]
Decision Case ID 202401705 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background The resident reported that the guttering in his property […]
Decision Case ID 202344486 Decision type Investigation Landlord Worthing Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 9 April 2026 Background The resident is unhappy his neighbour has installed 3 concrete […]
Decision Case ID 202325016 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 7 April 2026 Background The resident first requested that the landlord contribute to his […]
Decision Case ID 202533547 Decision type Investigation Landlord Broxtowe Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 April 2026 Background The resident lives in a flat. She […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |