Peabody Trust (202304274)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by a neighbour between November 2022 and May 2024. We have also investigated the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Peabody Trust (202300329)
The complaint is about the landlord’s handling of the resident’s reports of: Leaks into the property and subsequent damp and mould. Damages to personal property. Issues with faulty air bricks. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202321992)
The complaint is about the landlord’s response to the resident’s concerns about: Its handling of her personal belongings while she was in alternative accommodation. Loss of room use.
Peabody Trust (202303353)
The complaint is about the landlord’s response to the resident’s repair requests. We will also consider the landlord’s complaint handling as part of this assessment.
Peabody Trust (202321123)
The complaint concerns the landlord’s: Handling of works to address damp and mould and the resident’s temporary move to alternative accommodation. Response to the resident’s concerns about the conduct of its staff. We also considered the landlord’s handling of the related complaint.
Peabody Trust (202213665)
The complaint is about the landlord’s handling of the resident’s enquiries about fire safety works completed in 2022. We have also investigated the landlord’s complaint handling.
Peabody Trust (202345157)
The complaint is about the landlord’s handling of: The resident's request for a repair to her flooded balcony. The associated complaint.
Peabody Trust (202318960)
The resident’s complaint is regarding the landlord’s handling of: Repairs and reports of damp and mould in the property. A move to temporary accommodation. Concerns regarding staff conduct. Concerns regarding damage to personal items/property. The resident’s complaints and the amount of compensation offered. In accordance with paragraph 42.a. of the …
Peabody Trust (202220102)
The complaint is about the landlord’s handling of the resident’s: Purchase of her property. Concerns regarding its service charge administration. Associated complaints.
Peabody Trust (202317484)
The complaint is about the landlord’s handling of repairs at the property and the decant of the resident. The Ombudsman has also looked at the landlord’s handling of the associated complaint.
Peabody Trust (202222376)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint.
Peabody Trust (202326358)
The complaint is about the landlord’s response to: The resident’s report of damp, and its handling of the associated repairs. The resident’s request that it replace the floor covering in the affected room. The resident’s request that it provide alternative accommodation, and reimburse her for the cost of utilities. The …
Peabody Trust (202318378)
The complaint is about the landlord’s handling of the resident’s: Reports that other residents were using the communal washing line area to socialise. Reports that the bin storage area was unused. Associated complaint.
Peabody Trust (202327027)
The complaint is about the landlord’s handling of the resident’s: Concerns about cyclical works to the property. Reports of a leak and repairs to the roof. We have also considered the landlord’s handling of the associated complaints.
Peabody Trust (202325455)
The resident’s complaint is about: The level of rent for the property. The landlord giving him a new tenancy agreement when he transferred to the property. The landlord’s complaint handling.
Peabody Trust (202328183)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak entering the property. Service charge queries. We have also investigated the landlord’s complaint handling.
Peabody Trust (202311449)
The complaint is about the landlord’s: Response to the resident’s reports of a burglary at the property. Complaint handling.
Peabody Trust (202233466)
The complaint is about the landlord’s response to the resident’s request to repair a gate to the communal bin area. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Peabody Trust (202329607)
The complaint is about the landlord’s response to the resident’s request to resolve an issue with the external communal lights. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Peabody Trust (202403150)
The complaint is about: The landlord’s handling of the residents’ report of a non-flushing toilet. The associated complaint handling.
Peabody Trust (202216080)
The complaint is about the landlord’s handling of: The resident’s queries about his service charges. The associated complaint.
Peabody Trust (202320114)
The complaint is about the landlord’s response to the resident’s: concerns about the proposed dates for cyclical works . complaint.
Peabody Trust (202201272)
This complaint is about the landlord’s response to the resident’s: Concerns about the security at their block. Request for the ‘wholesale redesign’ of their block. Request that the landlord clarify its role and responsibilities with regards to: Service Charges, including what these covered. The estate manager and caretakers. Concerns about …
Peabody Trust (202213984)
The complaint is about the landlord’s handling of the leaseholder’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202300324)
The complaint is about the landlord’s: Offer of compensation to the resident. Handling of the resident’s complaint.
Peabody Trust (202302854)
The complaint is about the landlord’s response to the resident’s reports of having no heating or hot water between 8 January 2023 and 21 March 2023. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202345779)
The complaint is about the landlord’s handling of: Repairs to a leak. Repairs to resolve damp and mould and associated repairs. Multiple decants. The resident’s request for a management transfer. The formal complaint.
Peabody Trust (202318053)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.
Peabody Trust (202303458)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202308856)
The complaint is about the landlord’s handling of the resident’s:
Peabody Trust (202321675)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the kitchen, windows and balcony door. Associated complaint.
Peabody Trust (202304471)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Complaint.
Peabody Trust (202217880)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The repair and replacement of the resident’s windows. The associated complaint.
Peabody Trust (202311049)
The complaint is about the landlord's handling of the resident’s: Concerns about the use of the communal gardens. Associated formal complaint.
Peabody Trust (202221669)
The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould. Damaged and stolen items. The landlord's complaint handling.
Peabody Trust (202303736)
The complaint is about the landlord’s handling of the resident’s: Reports of repair issues with the balcony doors and windows. Associated complaint.
Peabody Trust (202329536)
The complaint is about: The landlord’s handling of leaks. The landlord’s complaint handling.
Peabody Trust (202335709)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. The Ombudsman has also investigated the landlord’s handling of the complaint.
Peabody Trust (202300367)
The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. A boiler fault. This report has also assessed the landlord’s complaint handling.
Peabody Trust (202306657)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202307369)
The complaint is about the landlord’s: Administration of the resident’s service charge account. Handling of the resident’s reports of a repair to the communal lift. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202309310)
The complaint is about the landlord’s handling of the resident’s reports of bedbugs. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202340829)
The complaint is about the landlord’s: Response to the resident’s concerns about her medical assessment. Handling of reports of ventilation issues at the property. Complaint handling.
Peabody Trust (202331993)
The complaint is about the landlord’s: Handling of reports of damp and mould in the property, and the associated repairs. Complaint handling.
Peabody Trust (202232832)
The complaint is about the landlord’s handling of: the resident's queries about the service charge for 2021-22 including her request for a breakdown of the actual costs. the resident’s complaint.
Peabody Trust (202301179)
The complaint is about the landlord’s handling of the resident’s reports of the property being affected by draught and cold. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202405173)
The complaint is about: The landlord’s handling of various repairs caused by a leak. The associated complaint handling.
Peabody Trust (202331995)
This complaint is about the landlord’s handling of: Outstanding repairs, including damp and mould in the property. Reports of no heating and hot water in the property. The associated complaint.
Peabody Trust (202323991)
The complaint is about the landlord’s handling of the resident’s: Reports of window repairs and queries relating to replacement windows. Reports of antisocial behaviour (ASB). Complaints. The Ombudsman has also assessed the landlord’s record keeping.
Peabody Trust (202301587)
The complaint is about the landlord’s handling of the resident’s reports of a leak in the property and the associated damage caused. The Ombudsman has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)