Clarion Housing Association Limited (202234940)
The complaint is about the resident’s concerns about the landlord’s: Communication about service charge payments. Live chat facility. Complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202436394)
This complaint is about the landlord’s handling of: The resident’s reports of leaks, damp, and mould in the property. The resident’s report of subsidence to the kitchen floor. The resident’s request for a replacement front door. The bath replacement. Its communication on the pre-action protocol process and compensation on the …
Hightown Housing Association Limited (202228597)
The complaint is about the landlord’s handling of the resident’s concerns about: Grounds and estate maintenance. The caretaker’s performance.
Metropolitan Thames Valley Housing (MTV) (202431395)
The complaint is about: The landlord’s handling of repairs required to resolve a water leak. The landlord’s complaint handling.
One Housing Group Limited (202318008)
The complaint is about the landlord’s handling of: The resident’s report of a leak from the flat above into her bathroom and the resulting damp and mould. The associated complaints.
Paradigm Housing Group Limited (202419492)
The complaint is about the landlord’s response to the resident’s reports of: Draughty windows. Damp and mould. Damage to his bedroom ceiling.
St Albans City and District Council (202420328)
The complaint is about the landlord’s: Handling of the residents reports about the condition of the property, including boiler problems, damp and mould and other health and safety issues. Response to the resident’s complaint about its handling of her antisocial behaviour, and noise nuisance reports. Handling of the resident’s request …
The Guinness Partnership Limited (202319901)
The complaint is about the landlord’s handling of: Repairs to the property. The resident’s reports of damp and mould. An external sewage leak. A pest infestation.
A2Dominion Housing Group Limited (202319207)
The complaint is about: The landlord’s handling of the resident’s request to sell their interest in the property. The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202306683)
The complaint is about the landlord’s handling of: The resident’s request for information on how the service charge is calculated. The associated complaint.
Clarion Housing Association Limited (202421853)
The complaint is about the landlord’s response to reports of heat loss in the property. The Ombudsman has also considered the landlord’s complaint handling.
Gentoo Group Limited (202422461)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property. the resident’s reports of asbestos in the property. the resident’s reports of Antisocial Behaviour (ASB). the resident’s request to be rehoused. the associated complaint.
Housing Solutions (202303342)
The complaint is about the landlord’s handling of the resident’s: Concerns about the level of the service charge. Reports of issues with its estate management. Reports of items left in external bin stores. Reports of external building disrepair. Reports about the communal front entrance door (CFED). Concerns about the demarcation …
Karbon Homes Limited (202315542)
The complaint is about the landlord’s handling of the resident’s: Concerns regarding staff conduct. Reports of antisocial behaviour (ASB). Reports of delays with installing safeguarding measures at the property. Concerns about a 'visit in pairs' marker . We have also considered the landlord’s complaint handling.
Moat Homes Limited (202316242)
The complaint is about the landlord’s handling of the resident’s: Reports about the standard of communal services, namely: Grounds maintenance. Communal cleaning. Complaint.
Onward Homes Limited (202311791)
The complaint is about the landlord’s handling of the resident’s: Right to Acquire application (RTA). Communications and Complaint.
Paradigm Housing Group Limited (202327452)
The complaint is about the landlord’s response to the resident concerning: His reports about communal issues including doors, an electricity bill and lighting. His reports about property repairs. His request for a managed move.
Ability Housing Association (202410761)
The landlord’s response to the resident’s complaint about: It disconnecting his gas supply. His request for compensation for damage it caused to his gooseberry bush. We have also investigated the landlord’s complaint handling.
London Borough of Camden Council (202322301)
REPORT COMPLAINT 202322301 Camden Council 14 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Metropolitan Thames Valley Housing (MTV) (202327581)
The complaint is about the landlord's handling of the resident’s concerns regarding the validity of the fire risk assessment and his queries concerning the proposed works to install a communal fire alarm system. The landlord’s handling of the complaint has also been considered.
Midland Heart Limited (202326283)
The complaint is about: the landlord’s changes to its allocations policy. the landlord’s handling of a rehousing application. The landlord’s complaints handling.
Peabody Trust (202332296)
The complaint is about the landlord’s handling of: Planned maintenance of communal areas. Access to, and maintenance of, a communal bike storage. Requests for window cleaning. Requests to install a video intercom. Service charge enquiries. Repairs to a communal lift. Reports about car parking issues. The associated complaint.
Places for People Group Limited (202404081)
The complaint is about the landlord’s handling of: its investigation into a report of antisocial behaviour (ASB) involving the resident’s partner and her neighbour. repairs relating to a leak from the roof. the associated complaint.
Plus Dane Housing Limited (202305218)
The complaint is about the landlords handling of the resident’s: Reports of a leak and the associated roof repairs. Reports of damp and mould in the bedrooms of his home. Associated complaint.
Sanctuary Housing Association (202327787)
The complaint is about the landlord’s handling of the resident’s report of damage to her gutter. We have also considered the landlord’s complaint handling.
Sovereign Network Homes (202230225)
The complaint is about the landlord’s: Response to the resident’s reports of repairs caused by leaks. Handling of the resident’s request for compensation following leaks at her property. Complaint handling.
Amplius Living (202317865)
The complaint is about the landlord’s response to the resident’s: Report of repairs in the kitchen, bathroom, and toilet (WC) and associated damp and mould. Associated complaint.
Anchor Hanover Group (202308054)
The complaint is about:
London & Quadrant Housing Trust (L&Q) (202319234)
The complaint is about the landlord’s handling of: The resident’s disrepair claim, including the associated repairs. Repairs to the resident’s extractor fans. The resident’s complaint.
Onward Homes Limited (202425515)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint.
Places for People Group Limited (202324903)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs in the property. Mice infestation in the property.
Clarion Housing Association Limited (202302666)
The complaint is about the landlord’s: Response to the resident’s concerns about the increase in her service charge. Administration of the resident’s service charges. Response to the resident’s complaint about the managing agent. Response to the resident’s request for improvements to the block. Response to the resident’s request for evidence …
Nottingham City Council (202318519)
This complaint is about the landlord’s handling of: Repairs to the resident’s roof. Repairs to the resident’s flooring. The removal of the resident’s sofa from a communal corridor.
Notting Hill Genesis (NHG) (202426512)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and the completion of the associated works. The landlord’s handling of the resident’s concerns about communication. The landlord’s handling of the resident’s request for adaptations to her home. The landlord’s handling of the resident’s complaint.
Royal Borough of Kingston Upon Thames (202332318)
The complaint is about the landlord’s handling of: The sales process and its non-disclosure of the plans to carry out major works prior to the sale of the property to the resident. The section 20 consultation process. The funding of and incentive for completing the major works. Leaks to the …
Southern Housing (202214560)
The complaint is about the landlord’s handling of: Communal door repairs. The resident’s requests for a refund of service charges for the period the communal door was not operational.
The Guinness Partnership Limited (202330917)
The complaint is about the landlord’s handling of: Repairs to internal doors. Repairs to the front external door. Repairs to external paving. The resident’s associated complaint.
Abri Group Limited (202323612)
The complaint is about the way the landlord handled the resident’s Right to Buy (RTB) application and associated boundary dispute. This report has also assessed the landlord’s complaint handling.
Norwich City Council (202305134)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) in the form of noise nuisance. The resident’s request for it to remove the community protection warning (CPW) issued to him. The resident’s removal from the “Home Options” account. The associated complaint.
Orbit Housing Association Limited (202315797)
The complaint is about the landlord’s handling of repairs. We have also considered the landlord’s complaint handling.
Orbit Housing Association Limited (202315983)
The complaint is about the landlord’s handling of: Concerns raised about the condition of the property on let and the associated repairs. Concerns raised about its communication with the resident. Concerns raised about the service of an eviction notice. The associated complaint.
Orbit Housing Association Limited (202324589)
The complaint is about the landlord’s response to: Repairs and replacement of windows. Kitchen repairs. Reports of concerns about contractor conduct. Reports of loss of heating and hot water and the repair of the boiler. Reports of a personal injury. Reports of a data breach. The Ombudsman has also considered …
Rochdale Boroughwide Housing Limited (202329287)
The complaint is about the landlord’s: Handling of the resident’s subject access request (SAR). Response to the resident's reports that a contractor damaged his property and caused him an injury during bathroom adaptation works. Delays to approve accessibility adaptations.
Settle Group (202330572)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the bathroom. Repairs to the kitchen draws. The resident’s reports of an infestation of silverfish. This service has also considered the landlord’s complaint handling.
Southern Housing (202323565)
The resident’s complaint is about: The landlord’s handling of her reports of antisocial behaviour (ASB). The landlord’s complaint handling.
West Northamptonshire Council (202416986)
The complaint is about the landlord’s handling of the resident’s: Transfer application. Reports of Antisocial Behaviour (ASB).
Colchester City Council (202333886)
The complaint is about the landlord’s handling of The resident’s concerns about allegations of ASB made by a neighbour. The installation of a fence.
LiveWest Homes Limited (202202223)
The complaint is about the landlord’s handling of the resident’s: reports of an overgrown tree and concerns about the suitability of the tree. reports of damage caused to her car from the tree. the complaint. The resident complained to the landlord in May 2023 about damage to her car from …
London Borough of Islington (202423374)
The complaint is about the landlord’s response to the resident’s reports of a damaged garden wall.
London Borough of Lewisham (202301512)
The complaint is about the landlord’s handling of the resident’s: Request for support using a recommended noise app. Allegations of staff misconduct. We have also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)