Paradigm Housing Group Limited (202311664)
The complaint is about the landlord’s handling of: The termination of the resident’s licence agreement. The resident’s report of the use of force during eviction.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southern Housing (202232960)
The complaint is about the landlord’s handling of: damage to the resident’s window and balcony following cyclical works in 2020. communal facilities. communal repairs. estate management and communication. the resident’s complaint.
Waltham Forest Council (202337536)
The complaint is about the landlord’s handling of: A problem with the resident’s kitchen sink. The resident’s reports of dissatisfaction with the standard of communal caretaking. Repairs to a communal door lock. The resident’s reports of antisocial behaviour (ASB). A home loss and disturbance payment. The Ombudsman will also investigate …
Gentoo Group Limited (202231509)
This complaint is about the landlord’s handling of: The resident’s request for it to complete a pathway repair. The associated complaint.
GreenSquareAccord Limited (202400949)
The complaint is about the landlord’s handling of: The resident’s reports of overcrowding. The resident’s reports of damp and mould. The resident’s complaints.
Haringey London Borough Council (202330177)
The complaint is about the landlord’s handling of: The repairs at the property. The associated complaint.
Lambeth Council (202303553)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of the resident’s reports that the damp and mould damaged her personal possessions. The Ombudsman has also considered the landlord’s complaint handling.
Newlon Housing Trust (202231817)
The complaint is about the landlord’s: Handling of repairs to the door entry system. Response to the resident’s request for compensation for loss of property. The Ombudsman has also considered the landlord’s complaint handling.
Nottingham Community Housing Association Limited (202313300)
The complaint is about the landlord’s response to the resident’s concerns about: The maintenance of communal areas. Service charges for CCTV, emergency lighting, and communal gardens.
Orbit Housing Association Limited (202234807)
The complaint is about the landlord’s response to the resident’s reports about: Anti-social behaviour (ASB). Staff conduct.
Places for People Group Limited (202343788)
The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s request for a management transfer. The Ombudsman has also investigated the landlord’s complaint handling.
Together Housing Association Limited (202308783)
The complaint is about the landlord’s handling of reports of issues with 2 trees in the resident’s front garden. This Service has also investigated the landlord’s handling of the complaint.
Waltham Forest Council (202322814)
The complaint is about the landlord’s response to: the resident’s reports of antisocial behaviour (ASB), including her request for a copy of an acceptable behaviour agreement (ABA). the resident’s complaint.
Islington Council (202221202)
The complaint is about the landlord’s handling of the resident’s reports of: antisocial behaviour (ASB); issues with the intercom system, and communal lift. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202343786)
The complaint is about the landlord’s: Handling of the repairs to the property. Handling of damp and mould and subsequent repairs. Handling of the resident’s report of damage to her personal belongings. Complaint handling. This report has also considered the landlord’s record keeping.
North West Leicestershire District Council (202416498)
The resident’s complaint is about: The condition of the property when let to her and the landlord’s handling of the remedial works. The landlord’s response to her request for it to install a shower. The landlord’s handling of her complaint.
Sanctuary Housing Association (202306913)
The complaint is about the landlord’s: Response to the resident’s concerns about scaffolding. Handling of kitchen replacement works. The Ombudsman has also investigated the landlord’s complaint handling.
Southwark Council (202302203)
The complaint is about the landlord’s handling of: Boiler repairs and replacement. Stack pipe repairs. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202311909)
The complaint is about: The landlord’s communication about car parking provision. The landlord’s handling of boiler repairs. The Ombudsman has also investigated the landlord’s complaint handling.
Southwark Council (202322410)
The complaint is about the landlord’s handling of the resident’s dissatisfaction about its proposal to install a condensing boiler. The Ombudsman has also considered the landlord’s complaint handling.
West Kent Housing Association (202226103)
The complaint is about the landlord’s response to the resident’s: Concerns about the electric debt left on the meter at the start of the tenancy. Concerns about the gas debt left on the meter at the start of the tenancy. Concerns about the gas supply being left on at the …
Great Places Housing Association (202232324)
The complaint is about the landlord’s handling of the resident’s concerns that service charges were incorrectly applied to her account. The Ombudsman has also considered the landlord’s complaint handling.
Hastoe Housing Association Limited (202336879)
REPORT COMPLAINT 202336879 Hastoe Housing Association Limited 11 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Birmingham City Council (202226339)
The complaint is about how the landlord responded to the resident’s requests for it to: Renovate the kitchen, bathroom, and roof. Install a back-gate in the garden. Relocate the boiler. Repair faulty brickwork at the rear of the property. The Ombudsman has also considered the landlord’s complaint handling.
Great Places Housing Association (202336059)
The complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and the associated repairs. Drain odours.
Shepherds Bush Housing Association Limited (202217273)
The complaint is about the landlord’s handling of the leaseholder’s reports of a roof leak. The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Hackney (202225946)
The complaint is about the landlord’s handling of: Repairs to the front and rear communal door and the resident’s front door. The associated complaint.
Great Places Housing Association (202306364)
The complaint is about the landlord’s handling of the resident’s reports that the window cleaning was not being performed. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202321675)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the kitchen, windows and balcony door. Associated complaint.
Town and Country Housing (202328175)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); associated complaint.
GreenSquareAccord Limited (202334343)
The complaint is a about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s complaints.
Islington Council (202308662)
The complaint is about the landlord’s response to the resident’s request for: Emergency accommodation. Compensation. The Ombudsman has also considered the landlord’s complaint handling.
Leeds City Council (202315432)
The complaint is about the landlord’s handling of:
London & Quadrant Housing Trust (L&Q) (202217703)
The complaint is about the landlord's response to the resident’s reports of repairs, including: The boiler. The shower door. A leak coming through the bathroom ceiling from the roof. A leak under her kitchen sink. The Ombudsman has also considered the landlord’s complaint handling.
Poplar Housing And Regeneration Community Association Limited (202401031)
The complaint is about the landlord’s handling of and response to the resident’s: Reports of water ingress from exterior walls and windows. Reports of damp and mould inside the property. Request for a claim to be made on its liability insurance. This investigation has also considered the landlord’s handling of …
Soha Housing Limited (202301865)
The complaint is about the landlord’s handling of the resident’s: Concerns about monthly charges which are not applicable to him. Associated formal complaint.
Thanet District Council (202227258)
The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance. Damp and mould.
Midland Heart Limited (202225075)
The complaint is about the landlord’s handling of: Heating and hot water repairs. Roof leaks affecting the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
Waltham Forest Council (202205559)
The complaint is about the landlord’s response to: reports of a leak. reports of delays in providing information concerning the sale of the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202400057)
The complaint is about the landlord’s handling of: Faults with the resident’s mechanical ventilation system. The resident’s report of smells from a bathroom drain. The Ombudsman has also investigated the landlord’s complaint handling.
A2Dominion Housing Group Limited (202231935)
The complaint is about the landlord’s handling of the: Resident’s concerns the fence she installed might lead to her eviction. Outstanding repairs in the resident’s property, including for damp and mould. Resident’s reports of antisocial behaviour (ASB). Resident’s request to move. The Ombudsman has also addressed the landlord’s complaint handling.
Aster Group Limited (202404076)
The complaint is about the landlord’s handling of the resident’s: Roof repairs. Reports of damp and mould. Reports of antisocial behaviour (ASB). Request for a management transfer. Formal complaint.
Freebridge Community Housing Limited (202217964)
The complaint is about the landlord’s handling of the residents’: Reports about repairs to soffits, facias and guttering Reports about fencing. Reports about antisocial behaviour (‘ASB’) and noise. Reports about parking issues. Reports about a neighbour extending their land. The Ombudsman has also considered the landlord’s complaint handling.
Hammersmith and Fulham Council (202345481)
This complaint is about the landlord’s handling of repairs in the resident’s property, including: Damp and mould. Window repairs. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Hyde Housing Association Limited (202226674)
The complaint is about the landlord’s handling of the resident’s: Concerns about a thermostat. Associated formal complaint.
Kirklees Council (202314578)
The complaint is about the landlord’s:
Lewisham Council (202347050)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould affecting her property. A temporary decant.
London Borough of Newham (202226552)
The complaint is about the landlord’s handling of the resident’s reports regarding: Repairs to the loft hatch and insulation. Plastering in the main bedroom. Fencing in the garden. The neighbour’s overhanging tree. A leak in the bathroom and the subsequent damage caused in the property. The complaint and level of …
London & Quadrant Housing Trust (L&Q) (202219217)
REPORT COMPLAINT 202219217 London & Quadrant Housing Trust (L&Q) 29 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (L&Q) (202230164)
The complaint is about the landlord's handling of the resident’s reports of: Concerns about service charges Repairs to the property and bin store. The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)