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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "london" × Outcome: Partial_Maladministration ×

Showing 744 of 16,595 decisions matching "london"

Decisions

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5 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202231407) Case 202231407 · Managing Relations Decision Case ID 202231407 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 24 Dec 2025 Partial Maladministration London Borough of Hackney (202425099) Case 202425099 · Local Authority / ALMO or TMO Decision Case ID 202425099 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority Occupancy Assured Tenancy Date … 23 Dec 2025 Partial Maladministration London Borough of Hackney (202501592) Case 202501592 · Managing Relations Decision Case ID 202501592 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 23 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202406939) Case 202406939 · Health and Safety (inc. building safety) Decision Case ID 202406939 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 22 Dec 2025 Partial Maladministration London Borough of Hounslow (202513407) Case 202513407 · Local Authority / ALMO or TMO Decision Case ID 202513407 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 22 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202336681) Case 202336681 · Managing Relations Decision Case ID 202336681 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 19 Dec 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202342767) Case 202342767 · Managing Relations Decision Case ID 202342767 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local authority Occupancy Secure … 19 Dec 2025 Partial Maladministration London Borough of Lewisham (202448818) Case 202448818 · Local Authority / ALMO or TMO Decision Case ID 202448818 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 18 Dec 2025 Partial Maladministration London Borough of Camden Council (202335792) Case 202335792 · ASB/Abuse/Nuisance Decision Case ID 202335792 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 18 Dec 2025 Partial Maladministration London Borough of Hackney (202348222) Case 202348222 · Local Authority / ALMO or TMO Decision Case ID 202348222 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 18 Dec 2025 Partial Maladministration London Borough of Islington (202516094) Case 202516094 · ASB/Abuse/Nuisance Decision Case ID 202516094 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date … 17 Dec 2025 Partial Maladministration London Borough of Harrow (202340320) Case 202340320 · Managing Relations Decision Case ID 202340320 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO … 17 Dec 2025 Partial Maladministration London Borough of Islington (202512850) Case 202512850 · Local Authority / ALMO or TMO Decision Case ID 202512850 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Leaseholder Date 17 … 17 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202337029) Case 202337029 · Managing Relations Decision Case ID 202337029 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 17 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202439342) Case 202439342 · Managing Relations Decision Case ID 202439342 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership … 16 Dec 2025 Partial Maladministration London Borough of Camden Council (202336929) Case 202336929 · Local Authority / ALMO or TMO Decision Case ID 202336929 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 16 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202207034) Case 202207034 · ASB/Abuse/Nuisance Decision Case ID 202207034 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 15 Dec 2025 Partial Maladministration London Borough of Lambeth (202422491) Case 202422491 · Managing Relations Decision Case ID 202422491 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 15 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202443457) Case 202443457 · ASB/Abuse/Nuisance Decision Case ID 202443457 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 15 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202504224) Case 202504224 · Managing Relations Decision Case ID 202504224 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 12 Dec 2025 Partial Maladministration Haringey London Borough Council (202334825) Case 202334825 · Managing Relations Decision Case ID 202334825 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 12 Dec 2025 Partial Maladministration London Borough of Islington (202500535) Case 202500535 · Local Authority / ALMO or TMO Decision Case ID 202500535 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 11 Dec 2025 Partial Maladministration London Borough of Islington (202332775) Case 202332775 · Managing Relations The landlord did not follow its complaints policy. For example, it added an unnecessary extra stage which delayed resolution and … 10 Dec 2025 Partial Maladministration London Borough of Lewisham (202329214) Case 202329214 · Managing Relations Decision Case ID 202329214 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date … 10 Dec 2025 Partial Maladministration London Borough of Lewisham (202450546) Case 202450546 · Local Authority / ALMO or TMO Decision Case ID 202450546 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 8 Dec 2025 Partial Maladministration London Borough of Camden Council (202341248) Case 202341248 · Managing Relations Decision Case ID 202341248 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy … 8 Dec 2025 Partial Maladministration London Borough of Lambeth (202440462) Case 202440462 · ASB/Abuse/Nuisance Decision Case ID 202440462 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 2 Dec 2025 Partial Maladministration London Borough of Croydon (202507307) Case 202507307 · Managing Relations Decision Case ID 202507307 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Partial Maladministration London Borough of Camden Council (202504809) Case 202504809 · Local Authority / ALMO or TMO Decision Case ID 202504809 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 28 Nov 2025 Partial Maladministration London Borough of Islington (202405953) Case 202405953 · Managing Relations Decision Case ID 202405953 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date … 28 Nov 2025 Partial Maladministration London Borough of Lambeth (202419305) Case 202419305 · ASB/Abuse/Nuisance Decision Case ID 202419305 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 28 … 28 Nov 2025 Partial Maladministration London Borough of Tower Hamlets (202419538) Case 202419538 · Local Authority / ALMO or TMO Decision Case ID 202419538 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 28 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202422626) Case 202422626 · ASB/Abuse/Nuisance Decision Case ID 202422626 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 27 Nov 2025 Partial Maladministration Haringey London Borough Council (202442873) Case 202442873 · Local Authority / ALMO or TMO Decision Case ID 202442873 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 27 Nov 2025 Partial Maladministration London Borough of Croydon (202502469) Case 202502469 · Local Authority / ALMO or TMO Decision Case ID 202502469 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 27 Nov 2025 Partial Maladministration London Borough of Enfield (202439114) Case 202439114 · Local Authority / ALMO or TMO Decision Case ID 202439114 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO … 27 Nov 2025 Partial Maladministration London Borough of Redbridge (202334994) Case 202334994 · Local Authority / ALMO or TMO Decision Case ID 202334994 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority / ALMO or TMO … 26 Nov 2025 Partial Maladministration City of London Corporation (202336072) Case 202336072 · Managing Relations Decision Case ID 202336072 Decision type Investigation Landlord City of London Corporation Landlord type Local Authority / ALMO or TMO … 26 Nov 2025 Partial Maladministration London Borough of Hounslow (202440050) Case 202440050 · Managing Relations Decision Case ID 202440050 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 26 Nov 2025 Partial Maladministration London Borough of Lewisham (202430563) Case 202430563 · Managing Relations Decision Case ID 202430563 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Leaseholder Date 26 … 25 Nov 2025 Partial Maladministration London Borough of Lambeth (202336114) Case 202336114 · Managing Relations Decision Case ID 202336114 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 25 Nov 2025 Partial Maladministration London Borough of Lewisham (202415671) Case 202415671 · Managing Relations Decision Case ID 202415671 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Leaseholder Date 25 … 24 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202507040) Case 202507040 · ASB/Abuse/Nuisance Decision Case ID 202507040 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Nov 2025 Partial Maladministration London Borough of Islington (202450843) Case 202450843 · Local Authority / ALMO or TMO Decision Case ID 202450843 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 20 Nov 2025 Partial Maladministration London Borough of Newham (202425925) Case 202425925 · Local Authority / ALMO or TMO Decision Case ID 202425925 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 20 Nov 2025 Partial Maladministration London Borough of Wandsworth (202342211) Case 202342211 · Local Authority / ALMO or TMO Decision Case ID 202342211 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 20 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202406843) Case 202406843 · Managing Relations Decision Case ID 202406843 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 18 Nov 2025 Partial Maladministration London Borough of Barnet (202513388) Case 202513388 · ASB/Abuse/Nuisance Decision Case ID 202513388 Decision type Investigation Landlord London Borough of Barnet Landlord type ALMO Occupancy Secure Tenancy Date 18 … 18 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202334887) Case 202334887 · Managing Relations Decision Case ID 202334887 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 18 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202418709) Case 202418709 · Managing Relations Decision Case ID 202418709 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy …