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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "local" × Outcome: Partial_Maladministration ×

Showing 227 of 16,595 decisions matching "local"

Decisions

Most recent first
26 Jan 2026 Partial Maladministration Canterbury City Council (202339997) Case 202339997 · Local Authority / ALMO or TMO Decision Case ID 202339997 Decision type Investigation Landlord Canterbury City Council Landlord type Local Authority / ALMO or TMO Occupancy … 26 Jan 2026 Partial Maladministration Fareham Borough Council (202417935) Case 202417935 · Local Authority / ALMO or TMO Decision Case ID 202417935 Decision type Investigation Landlord Fareham Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 26 … 23 Jan 2026 Partial Maladministration City of Wolverhampton Council (202519716) Case 202519716 · Local Authority / ALMO or TMO Decision Case ID 202519716 Decision type Investigation Landlord City of Wolverhampton Council Landlord type Local Authority / ALMO or TMO … 23 Jan 2026 Partial Maladministration Norwich City Council (202416233) Case 202416233 · Managing Relations Decision Case ID 202416233 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 22 Jan 2026 Partial Maladministration Harlow District Council (202516942) Case 202516942 · Local Authority / ALMO or TMO Decision Case ID 202516942 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy … 22 Jan 2026 Partial Maladministration West Northamptonshire Council (202318491) Case 202318491 · Local Authority / ALMO or TMO Decision Case ID 202318491 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority Occupancy Leaseholder Date 22 January … 21 Jan 2026 Partial Maladministration London Borough of Croydon (202436719) Case 202436719 · Local Authority / ALMO or TMO Decision Case ID 202436719 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 14 Jan 2026 Partial Maladministration North Tyneside Council (202421454) Case 202421454 · Local Authority / ALMO or TMO Decision Case ID 202421454 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy … 14 Jan 2026 Partial Maladministration Thurrock Council (202404967) Case 202404967 · Local Authority / ALMO or TMO Decision Case ID 202404967 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 13 Jan 2026 Partial Maladministration London Borough of Waltham Forest (202510277) Case 202510277 · Local Authority / ALMO or TMO Decision Case ID 202510277 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or … 9 Jan 2026 Partial Maladministration Birmingham City Council (202329205) Case 202329205 · Local Authority / ALMO or TMO Decision Case ID 202329205 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 8 Jan 2026 Partial Maladministration City of Westminster Council (202517680) Case 202517680 · Local Authority / ALMO or TMO Decision Case ID 202517680 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 8 Jan 2026 Partial Maladministration Gravesham Borough Council (202502734) Case 202502734 · Local Authority / ALMO or TMO Decision Case ID 202502734 Decision type Investigation Landlord Gravesham Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 8 Jan 2026 Partial Maladministration London Borough of Lambeth (202432059) Case 202432059 · Local Authority / ALMO or TMO Decision Case ID 202432059 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 8 Jan 2026 Partial Maladministration London Borough of Tower Hamlets (202435900) Case 202435900 · Local Authority / ALMO or TMO Decision Case ID 202435900 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Secure Tenancy … 7 Jan 2026 Partial Maladministration Sandwell Metropolitan Borough Council (202307929) Case 202307929 · Local Authority / ALMO or TMO Decision Case ID 202307929 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 6 Jan 2026 Partial Maladministration Leeds City Council (202419949) Case 202419949 · Managing Relations Decision Case ID 202419949 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 5 Jan 2026 Partial Maladministration London Borough of Hackney (202435231) Case 202435231 · Local Authority / ALMO or TMO Decision Case ID 202435231 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 24 Dec 2025 Partial Maladministration London Borough of Hackney (202425099) Case 202425099 · Local Authority / ALMO or TMO Decision Case ID 202425099 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority Occupancy Assured Tenancy Date … 23 Dec 2025 Partial Maladministration London Borough of Hackney (202501592) Case 202501592 · Managing Relations Decision Case ID 202501592 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 22 Dec 2025 Partial Maladministration London Borough of Hounslow (202513407) Case 202513407 · Local Authority / ALMO or TMO Decision Case ID 202513407 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 19 Dec 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202342767) Case 202342767 · Managing Relations Decision Case ID 202342767 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local authority Occupancy Secure … 19 Dec 2025 Partial Maladministration London Borough of Lewisham (202448818) Case 202448818 · Local Authority / ALMO or TMO Decision Case ID 202448818 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 19 Dec 2025 Partial Maladministration Royal Borough of Kensington and Chelsea (202315953) Case 202315953 · ASB/Abuse/Nuisance Decision Case ID 202315953 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO … 19 Dec 2025 Partial Maladministration Uttlesford District Council (202422617) Case 202422617 · Managing Relations Decision Case ID 202422617 Decision type Investigation Landlord Uttlesford District Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Dec 2025 Partial Maladministration London Borough of Camden Council (202335792) Case 202335792 · ASB/Abuse/Nuisance Decision Case ID 202335792 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 18 Dec 2025 Partial Maladministration London Borough of Hackney (202348222) Case 202348222 · Local Authority / ALMO or TMO Decision Case ID 202348222 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 18 Dec 2025 Partial Maladministration London Borough of Islington (202516094) Case 202516094 · ASB/Abuse/Nuisance Decision Case ID 202516094 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date … 18 Dec 2025 Partial Maladministration Royal Borough of Kingston Upon Thames (202448694) Case 202448694 · Local Authority / ALMO or TMO Decision Case ID 202448694 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority Occupancy Secure … 18 Dec 2025 Partial Maladministration Southwark Council (202435193) Case 202435193 · Managing Relations Decision Case ID 202435193 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 17 Dec 2025 Partial Maladministration London Borough of Harrow (202340320) Case 202340320 · Managing Relations Decision Case ID 202340320 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO … 17 Dec 2025 Partial Maladministration London Borough of Islington (202512850) Case 202512850 · Local Authority / ALMO or TMO Decision Case ID 202512850 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Leaseholder Date 17 … 17 Dec 2025 Partial Maladministration Newark and Sherwood District Council (202511147) Case 202511147 · Managing Relations Decision Case ID 202511147 Decision type Investigation Landlord Newark and Sherwood District Council Landlord type Local Authority / ALMO or … 17 Dec 2025 Partial Maladministration Southend on Sea City Council (202414266) Case 202414266 · Local Authority / ALMO or TMO Decision Case ID 202414266 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or … 16 Dec 2025 Partial Maladministration London Borough of Camden Council (202336929) Case 202336929 · Local Authority / ALMO or TMO Decision Case ID 202336929 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 16 Dec 2025 Partial Maladministration Royal Borough Of Greenwich (202400105) Case 202400105 · Managing Relations Decision Case ID 202400105 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 15 Dec 2025 Partial Maladministration Arun District Council (202510430) Case 202510430 · Managing Relations Decision Case ID 202510430 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy … 15 Dec 2025 Partial Maladministration London Borough of Lambeth (202422491) Case 202422491 · Managing Relations Decision Case ID 202422491 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 15 Dec 2025 Partial Maladministration Royal Borough Of Greenwich (202412690) Case 202412690 · Local Authority / ALMO or TMO Decision Case ID 202412690 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 15 Dec 2025 Partial Maladministration Royal Borough Of Greenwich (202448982) Case 202448982 · Managing Relations Decision Case ID 202448982 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 15 Dec 2025 Partial Maladministration Thurrock Council (202342322) Case 202342322 · Local Authority / ALMO or TMO Decision Case ID 202342322 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority Occupancy Secure Tenancy Date 15 December … 12 Dec 2025 Partial Maladministration Haringey London Borough Council (202334825) Case 202334825 · Managing Relations Decision Case ID 202334825 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 12 Dec 2025 Partial Maladministration London Borough of Islington (202500535) Case 202500535 · Local Authority / ALMO or TMO Decision Case ID 202500535 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 11 Dec 2025 Partial Maladministration Leicester City Council (202429181) Case 202429181 · Local Authority / ALMO or TMO Decision Case ID 202429181 Decision type Investigation Landlord Leicester City Council Landlord type Local Authority Occupancy Secure Tenancy Date 11 … 10 Dec 2025 Partial Maladministration London Borough of Lewisham (202329214) Case 202329214 · Managing Relations Decision Case ID 202329214 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date … 10 Dec 2025 Partial Maladministration London Borough of Lewisham (202450546) Case 202450546 · Local Authority / ALMO or TMO Decision Case ID 202450546 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 9 Dec 2025 Partial Maladministration Central Bedfordshire Council (202431480) Case 202431480 · Managing Relations Decision Case ID 202431480 Decision type Investigation Landlord Central Bedfordshire Council Landlord type Local Authority / ALMO or TMO Occupancy … 9 Dec 2025 Partial Maladministration City of Lincoln Council (202514255) Case 202514255 · Health and Safety (inc. building safety) Decision Case ID 202514255 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority Occupancy Secure Tenancy Date … 8 Dec 2025 Partial Maladministration London Borough of Camden Council (202341248) Case 202341248 · Managing Relations Decision Case ID 202341248 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy … 8 Dec 2025 Partial Maladministration London Borough of Lambeth (202440462) Case 202440462 · ASB/Abuse/Nuisance Decision Case ID 202440462 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO …