Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202535372 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 19 March 2026 Background The resident’s property is located over […]
Decision Case ID 202402268 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 March 2026 Background The resident lives in a […]
Decision Case ID 202347223 Decision type Investigation Landlord Runnymeade Borough Council Landlord type Local Authority Occupancy Leaseholder Date 19 March 2026 Background On 12 March 2024, the resident complained to the landlord about the […]
Decision Case ID 202429226 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 March 2026 Background In June 2023, the court ordered […]
Decision Case ID 202412827 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Applicant Date 18 March 2026 Background The resident applied to succeed her parents’ […]
Decision Case ID 202427228 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority Occupancy Secure Tenancy Date 18 March 2026 Background The resident lives in a flat within a block. She […]
Decision Case ID 202408145 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 March 2026 Background The resident moved into the property […]
Decision Case ID 202341697 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 March 2026 Background The resident lives in a ground […]
Decision Case ID 202515475 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 March 2026 Background The resident lives with her […]
Decision Case ID 202520544 Decision type Investigation Landlord Charnwood Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 March 2026 Background The resident reported damp and condensation in […]
Decision Case ID 202511623 and 202515782 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 March 2026 Background The resident lives in […]
Decision Case ID 202523800 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 March 2026 Background In 2022 the landlord agreed to […]
Decision Case ID 202347151 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 March 2026 Background The resident reported recurring problems with […]
Decision Case ID 202346048 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 March 2026 Background The resident lives in […]
Decision Case ID 202441431 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 March 2026 Background The resident lives in a 1-bedroom […]
Decision Case ID 202324675 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 4 March 2026 Background The resident lives in a […]
Decision Case ID 202402903 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 4 March 2026 Background The property is within a high-rise […]
Decision Case ID 202334444 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 27 February 2026 Background The resident lives with her adult son who has severe […]
Decision Case ID 202527711 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 February 2026 Background The property is a flat in a […]
Decision Case ID 202347827 Decision type Investigation Landlord Woking Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 February 2026 Background The resident lives in the property with his […]
Decision Case ID 202501043 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives in a […]
Decision Case ID 202503109 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 February 2026 Background The resident reported to the […]
Decision Case ID 202328976 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 February 2026 Background In December 2022 the resident, […]
Decision Case ID 202513341 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 25 February 2026 Background The resident has been the owner of […]
Decision Case ID 202516108 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident wrote to […]
Decision Case ID 202331345 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 February 2026 Background The resident reported a communal […]
Decision Case ID 202402124 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 February 2026 Background The resident and her son were […]
Decision Case ID 202441034 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 18 February 2026 Background The resident is the leaseholder of a […]
Decision Case ID 202444059 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 February 2026 Background The resident lives in a 3-bedroom house […]
Decision Case ID 202520647 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 February 2026 Background The resident lives with her 5 children. […]
Decision Case ID 202516407 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 February 2026 Background The resident reported a leak from […]
Decision Case ID 202401051 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date 13 February 2026 Background The resident complained that an appointment was booked for […]
Decision Case ID 202404580 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 February 2026 Background The resident’s complaint relates to the […]
Decision Case ID 202418537 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 February 2026 Background The resident lives in a flat […]
Decision Case ID 202347067 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 February 2026 Background The resident, who has a disability, lives […]
Decision Case ID 202344102 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 9 February 2026 Background The resident lives in a flat with […]
Decision Case ID 202329834 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 February 2026 Background The resident is elderly and was […]
Decision Case ID 202402942 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 06 February 2026 Background The resident reported experiencing problems with repairs to her property since […]
Decision Case ID 202522317 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 February 2026 Background The resident raised a formal complaint with […]
Decision Case ID 202419069 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 5 February 2026 Background The resident lives in […]
The landlord did not meet its stage 1 timescale but acknowledged this failure and offered a reasonable resolution. It met the required timescale at stage 2.
The landlord’s stage 2 response was slightly delayed. However, we do not consider this a failure which would amount to maladministration.
Decision Case ID 202523277 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The resident raised a formal complaint […]
Decision Case ID 202451868 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background The resident says her household includes 2 […]
Decision Case ID 202417719 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background The resident reported to her landlord […]
Decision Case ID 202452047 Decision type Investigation Landlord Darlington Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a ground‑floor flat […]
Decision Case ID 202342713 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background The resident reported issues with the […]
Decision Case ID 202344511 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a ground-floor […]
Decision Case ID 202441932 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives with her young […]
Decision Case ID 202515324 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 28 January 2026 Background The leaseholder does not live in the property. […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |