Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202419013 Decision type Investigation Landlord Melton Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 April 2026 Background The resident is unhappy with the landlord’s […]
Decision Case ID 202527751 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 21 April 2026 Background The resident has held a lease for the first-floor […]
Decision Case ID 202336163 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 April 2026 Background The resident reported a leak into her […]
Decision Case ID 202400022 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 April 2026 Background The resident owned a 1‑bedroom flat under […]
Decision Case ID 202526883 Decision type Investigation Landlord East Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 April 2026 Background The resident reported damp in the […]
Decision Case ID 202321122 Decision type Investigation Landlord London Borough of Havering Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 April 2026 Background The resident raised concerns with […]
Decision Case ID 202322564 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 April 2026 Background The resident paid for a private fire safety inspection […]
Decision Case ID 202331206 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 April 2026 Background The resident and her young child […]
Decision Case ID 202522516 Decision type Investigation Landlord Castle Point Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 April 2026 Background The resident lives in a flat […]
Decision Case ID 202341142 Decision type Investigation Landlord Newcastle City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 14 April 2026 Background The resident asked the landlord for a ‘landlord […]
Decision Case ID 202516235 Decision type Investigation Landlord Southwark Council Landlord type Local authority Occupancy Secure tenancy Date 14 April 2026 Background A solicitor acting on the resident’s behalf began the pre-action protocol on […]
Decision Case ID 202524175 Decision type Investigation Landlord Gosport Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 April 2026 Background The landlord knew that the resident had […]
Decision Case ID 202409298 Decision type Investigation Landlord Slough Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 April 2026 Background The resident lives with his children. He […]
Decision Case ID 202345329 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 10 April 2026 Background The property is a 1-bedroom flat in a converted mid-terraced […]
Decision Case ID 202530796 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 April 2026 Background The resident lives in a 3-bedroom house […]
Decision Case ID 202536773 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 9 April 2026 Background The resident raised concerns about the condition of […]
Decision Case ID 202533547 Decision type Investigation Landlord Broxtowe Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 April 2026 Background The resident lives in a flat. She […]
Decision Case ID 202425657 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 2 April 2026 Background The resident reported a leaking stopcock […]
Decision Case ID 202405157 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 April 2026 Background The resident reported several defects shortly […]
Decision Case ID 202343090 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 April 2026 Background The residents live in sheltered […]
Decision Case ID 202502882 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 April 2026 Background The resident lives with her […]
Decision Case ID 202529246 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 March 2026 Background The resident’s property is a […]
Decision Case ID 202342162 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 31 March 2026 Background The property is a flat with its own front […]
Decision Case ID 202403119 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 March 2026 Background The resident reported ongoing issues of […]
Decision Case ID 202406400 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The resident reported damp and mould […]
Decision Case ID 202544263 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The property is a 2-bedroom […]
Decision Case ID 202340559 Decision type Investigation Landlord Newark and Sherwood District Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 March 2026 Background The resident lives in a house with a […]
Decision Case ID 202512026 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy Shared Ownership Date 27 March 2026 Background The resident lives on an estate made up […]
Decision Case ID 202537227 Decision type Investigation Landlord Kingston upon Hull City Council Landlord type Local Authority Occupancy Secure Tenancy Date 26 March 2026 Background The resident lives with her 11-year-old son in flat […]
Decision Case ID 202526310 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Date 25 March 2026 Background The resident reported several leaks to the […]
Decision Case ID 202335961 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 March 2026 Background The property is a […]
Decision Case ID 202416552 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 20 April 2026 (amended version) Background The resident lives in […]
Decision Case ID 202433950 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 March 2026 Background The resident lives […]
Decision Case ID 202336805 Decision type Investigation Landlord Stroud District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 March 2026 Background The resident reported leaks from the […]
Decision Case ID 202503208 Decision type Investigation Landlord City of York Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 20 March 2026 Background The resident moved into the […]
Decision Case ID 202520393 Decision type Investigation Landlord Leicester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 March 2026 Background The resident lives in a 1-bedroom, 2nd […]
Decision Case ID 202532040 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 March 2026 Background The resident raised concerns about anti-social […]
Decision Case ID 202443604 Decision type Investigation Landlord London Borough of Brent Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 March 2026 Background The resident lives in a three‑storey […]
Decision Case ID 202535372 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 19 March 2026 Background The resident’s property is located over […]
Decision Case ID 202402268 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 March 2026 Background The resident lives in a […]
Decision Case ID 202347223 Decision type Investigation Landlord Runnymeade Borough Council Landlord type Local Authority Occupancy Leaseholder Date 19 March 2026 Background On 12 March 2024, the resident complained to the landlord about the […]
Decision Case ID 202429226 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 March 2026 Background In June 2023, the court ordered […]
Decision Case ID 202412827 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Applicant Date 18 March 2026 Background The resident applied to succeed her parents’ […]
Decision Case ID 202427228 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority Occupancy Secure Tenancy Date 18 March 2026 Background The resident lives in a flat within a block. She […]
Decision Case ID 202527042 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 March 2026 Background The resident lives in a house with her […]
Decision Case ID 202344711 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 March 2026 Background The property is a 3-bedroom house […]
Decision Case ID 202408145 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 March 2026 Background The resident moved into the property […]
Decision Case ID 202525126 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 March 2026 Background The residents live in a 2 bed house, […]
Decision Case ID 202341697 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 March 2026 Background The resident lives in a ground […]
Decision Case ID 202515475 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 March 2026 Background The resident lives with her […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |