Peabody Trust (202323311)
The complaint is about the landlord’s handling of: repairs to the intercom system. the associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Peabody Trust (202331799)
The complaint is about the landlords response to the resident’s: Reports of damp and mould and associated repairs Reports of damage to her property The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202401856)
The complaint is about the landlord’s: Response to the resident’s request for permission to sublet her property. Response to the resident’s request to be allocated a disabled parking space. Consideration of the resident’s vulnerability and disability while dealing with her requests and complaint. Handling of the resident’s complaint.
Peabody Trust (202421770)
The resident’s complaint is about the landlord’s handling of: Repairs to the boiler. Updates to the resident’s tenancy details. The associated complaint.
Peabody Trust (202527031)
The complaint is about the landlord’s handling of the resident’s decant. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202420842)
The complaint is about the landlord’s handling of: The resident’s reports of a leak from above and associated damp and mould. The resident’s reports of mice in the property. The resident’s Subject Access Request (SAR). The associated complaints.
Peabody Trust (202446462)
REPORT COMPLAINT 202446462 Peabody Trust 25 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Peabody Trust (202330474)
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB); Request for sensor lighting. The Ombudsman has considered the landlord’s complaint handling.
Peabody Trust (202425849)
The resident’s complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Complaint handling.
Peabody Trust (202441791)
The complaint is about the landlord’s handling of: The resident’s reports of outstanding repairs to the first floor windows, a bathroom window, and the back door in the property. The resident’s complaint.
Peabody Trust (202310699)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the flat above. Reports of noise nuisance from a neighbouring property and a nearby pub. Associated complaint.
Peabody Trust (202331637)
The complaint is about the landlord’s: Handling of the resident’s reports of poor conduct by contractors. Handling of repairs. Response to the resident’s concerns about the presence of lead within the property. Complaint handling.
Peabody Trust (202420640)
The complaint is about the landlord’s: Response to the resident’s dissatisfaction about a service charge increase. Handling of the resident’s reports of a roof leak. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Peabody Trust (202320788)
The complaint is about the landlord’s management of the resident’s succession request. This Service has also considered the landlord’s complaints handling.
Peabody Trust (202421550)
The complaint is about the landlord’s handling of: The resident’s request for new windows. The resident’s reports of condensation, damp, and mould. The resident’s request for a new kitchen and bathroom. The resident’s reports regarding the standard of work to the garden wall and pathway. The landlord’s complaint handling has …
Peabody Trust (202421708)
The complaint is about the landlord’s response to the resident’s reports of: Leaks, damp, and mould. Radiator repairs. A flea infestation. We will also consider the landlord’s complaint handling.
Peabody Trust (202424687)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and associated repairs. The complaint.
Peabody Trust (202443795)
The complaint is about the landlord’s handling of: The resident’s request for a repair to his taps, and later adaptation request. The resident’s complaint.
Peabody Trust (202400092)
The complaint is about the landlord’s handling of the resident’s request for an outside tap. We have also considered the landlord’s complaint handling.
Peabody Trust (202225069)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. We have also considered the landlord’s handling of the: Resident’s request for a permanent transfer to alternative accommodation. Associated complaints.
Peabody Trust (202319678)
The complaint is about the landlord’s handling of: A gas check appointment. The complaint. The landlord operated a 2 stage complaints process. It said it would log a new complaint within 5 working days. It would respond at stage 1 within 10 working days unless it needed an extension. It …
Peabody Trust (202419837)
The complaint is about the landlords handling of the resident’s reports regarding: The conduct of grounds maintenance contractors. Cleaning of communal areas. The landlord’s complaint handling has also been investigated.
Peabody Trust (202421775)
The complaint is about the landlord’s handling of: The resident’s concerns regarding its communication about and use of fire-retardant paint in the communal areas. The complaint.
Peabody Trust (202444304)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, associated repairs, and a move to temporary accommodation. Request for compensation for damage to belongings. We have also considered the landlord’s complaint handling.
Peabody Trust (202421457)
The complaint is regarding the landlord’s handling of: Planned works to replace the windows in the property. The resident’s complaint.
Peabody Trust (202445927)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Reports about the standard of communal cleaning. Requests for improvements to the ventilation system. We have also considered the landlord’s: Complaint handling. Record keeping.
Peabody Trust (202310582)
The complaint is about the landlord’s handling of: the resident’s reports of a leak and repairs to kitchen cupboards, the kitchen ceiling, and a faulty light. the resident’s reports of overgrown ivy affecting the property's windows. The Ombudsman has also investigated the landlord’s complaints handling.
Peabody Trust (202342462)
The complaint is about the landlord’s handling of: Repairs to the kitchen and bathroom. Damp and mould in the property and associated repairs. Repairs to balcony railings. Repairs and decoration to a bedroom ceiling. The associated complaint.
Peabody Trust (202438089)
The complaint is about the landlord’s handling of the resident’s reports about: The condition of the property, including damp and mould, excess dust, and excessive cold. The conduct and opinion of surveyors. Anti-Social Behaviour (ASB). We have also considered the landlord’s complaint handling.
Peabody Trust (202229317)
This complaint is about the landlord’s handling of: The resident’s concerns about the replacement of communal lifts. The associated complaint
Peabody Trust (202217418)
The complaint is about the landlord’s handling of the resident’s reports of: Roof leaks. Fly infestation. We have also considered the landlord’s complaints handling.
Peabody Trust (202428118)
The complaint is about the landlord’s: Response to the resident’s reports about leaks into her property. Complaints handling.
Peabody Trust (202411494)
The complaint is about the landlord’s handling of: The resident’s reports that the wet room floor was uneven, and water from the shower leaked out of the room. Reported concerns regarding electrical safety and installed extraction equipment. The resident’s complaint.
Peabody Trust (202416614)
The complaint is about the landlord’s handling of the resident’s concerns about asbestos and subsequent remedial works. We have also considered the landlord’s complaint handling.
Peabody Trust (202426108)
The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould. The resident’s reports of issues with the boiler and electrical sockets. The resident’s reports of damage to personal belongings. The associated complaints.
Peabody Trust (202303680)
The complaint is about the landlord’s: Handling of the repairs to the resident’s property following a leak from a neighbouring property. Response to the resident’s concerns about the safety of the property’s kitchen ceiling following the leak. Complaints handling.
Peabody Trust (202332296)
The complaint is about the landlord’s handling of: Planned maintenance of communal areas. Access to, and maintenance of, a communal bike storage. Requests for window cleaning. Requests to install a video intercom. Service charge enquiries. Repairs to a communal lift. Reports about car parking issues. The associated complaint.
Peabody Trust (202332409)
This complaint is about the landlord’s handling of: Reports of water ingress from the resident’s roof. Reports of pests. Reports about issues with the resident’s boiler. The associated complaint.
Peabody Trust (202222979)
The resident’s complaint was about: The landlord’s response to the resident’s request to install an electric parking gate. The landlord’s complaint handling.
Peabody Trust (202321897)
The complaint is about the landlord’s handling of the resident’s: Request for an explanation of the amount charged for a communal electric service charge. We have also considered the landlord’s handling of the associated complaint.
Peabody Trust (202344153)
The complaint is about the landlord’s handling of the resident’s: report of a blocked kitchen sink; concerns about the conduct of the contractor; rent account; associated complaint.
Peabody Trust (202417372)
The resident’s complaint is about: The landlord’s handling of a leak. The landlord’s handling of the resident’s concerns about security following a bicycle theft. The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202420072)
The complaint is about the landlord’s: Response to the resident's concerns about the death of a neighbour. Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.
Peabody Trust (202201391)
The complaint is about the landlord’s handling of the resident’s concerns about: Errors on the service charge accounts. The cost of repairing a leaking roof potentially being passed on to him. It not advising him when there were changes to energy charges. Water pooling on a communal walkway as a …
Peabody Trust (202318306)
The complaint is about the landlord’s handling of: Repairs. The resident’s complaint.
Peabody Trust (202231798)
The resident’s complaint is about the landlord’s handling of: An assault and not being able to retrieve footage. Informing the resident of the process to retrieve footage. The neighbour taking the resident’s bin. The neighbour’s ring doorbell and the time taken to remove it. Its failure to provide reasonable adjustments. …
Peabody Trust (202418731)
The resident’s complaint is about the landlord’s handling of: Roof leaks, consequent damp and mould, and the handling of remedial repairs. A request for compensation for damage to personal property and lost rental revenue.
Peabody Trust (202306706)
The complaint is about: The landlord’s response to the reports of flooding in her garden. The landlord’s complaint handling.
Peabody Trust (202314279)
The complaint is about the landlord’s: Response to the resident’s concerns about the adequacy of the insulation in the home. Handling of the formal complaint.
Peabody Trust (202220453)
The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Handling of a contractor’s conduct at an appointment on 28 June 2023. Administration of annual gas safety checks. Handling of repairs to restore the resident’s heating and hot water. Handling of repairs caused by leaks …
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)