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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "investigation" × Outcome: Partial_Maladministration ×

Showing 903 of 16,595 decisions matching "investigation"

Decisions

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29 Nov 2021 Partial Maladministration Habinteg Housing Association Limited (202016889) Case 202016889 · ASB/Abuse/Nuisance NOTE: AMENDED INVESTIGATION REPORT Case Ref: 202016889 Created by Gillian Lowdon on 15/12/2021 10:45:24 Title: NOTE: AMENDED INVESTIGATION REPORT Category: … 22 Nov 2021 Partial Maladministration Hammersmith and Fulham Council (202005513) Case 202005513 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of repair issues with her bathroom and kitchen, and … 17 Sep 2021 Partial Maladministration Abri Group Limited (202004696) Case 202004696 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about the communal lift in the building. This investigation …