London Borough of Hammersmith and Fulham (202321203)
This complaint is about the landlord’s handling of: Repairs at the property. Appointments. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Lambeth (202442696)
The complaint is about the landlord’s handling of the resident’s: Reports of noise and request for sound proofing. Concerns regarding air quality. Associated complaint.
Notting Hill Genesis (202315662)
The complaint is about the landlord’s response to: The resident’s reports of leaks, damp, and mould in the property. The resident’s concerns regarding her rent arrears. The Ombudsman has also investigated the landlord’s handling of the complaint. In its stage 2 response, the landlord acknowledged that the resident raised her …
Orbit Housing Association Limited (202347409)
The complaint is about the landlord's handling of the resident’s reports about other residents placing bins in a position which restricted access to her property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Peabody Trust (202424687)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and associated repairs. The complaint.
Peabody Trust (202443795)
The complaint is about the landlord’s handling of: The resident’s request for a repair to his taps, and later adaptation request. The resident’s complaint.
Plymouth Community Homes Limited (202446159)
The complaint is about the landlord’s handling of: The resident’s reports of damp, mould and poor ventilation. The resident’s reports of an ant infestation. The resident’s concerns about patio repairs.
Sanctuary Housing Association (202446528)
The complaint is about the landlord’s response to the resident’s reports of repairs to: Remedy structural issues. The bathroom. Kitchen units. Living room window. Storage heaters. We have also considered the landlord’s complaint handling.
Southwark Council (202418614)
The resident’s complaint is about the landlord’s handling of: Her reported concerns about anti-social behaviour. Her reported concerns about noise nuisance from local bars. Her reported concerns about the hot water supply. Her reported concerns about heating. A statutory overcrowding assessment. Her re-housing application. The landlord’s complaint handling will also …
Sovereign Network Group (202336504)
The resident’s complaint is about: The landlord’s response after March 2022 to the resident’s dissatisfaction with the costs for communal lighting. The landlord’s response prior to March 2022 to the resident’s dissatisfaction with the costs for communal lighting. The increase in service charges.
Sovereign Network Group (202414162)
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the intercom system. Complaint.
Sovereign Network Group (202450540)
The complaint is about the landlord’s handling of: The resident’s reports of a leak which affected her flat. The complaint.
Sovereign Network Group (202503528)
This investigation considers: The landlord’s handling of the resident’s reports of a shed roof leak. The landlord’s handling of the resident’s reports of fly tipping and poor grounds maintenance.
The Guinness Partnership Limited (202445258)
The complaint is about the landlord’s: Response to the resident’s dissatisfaction regarding service charge costs. Handling of the resident’s subject access request (SAR). Handling of the resident’s reports its staff recorded a visit in her home. Response to the resident’s reports of multiple outstanding repairs. Complaint handling.
Wandle Housing Association Limited (202416073)
The complaint is about the landlord’s handling of the resident’s: Reports of outdoor lighting. Reports of uneven garden slabs. Associated complaint.
Wigan Council (202415951)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and repairs. The resident’s request to access a storage cupboard. The resident’s concerns about the safety of the garden. The complaint.
Citizen Housing Group Limited (202344210)
The complaint is about the landlord’s handling of: the resident’s reports of parking issues. the associated complaint.
Clarion Housing Association Limited (202226928)
The complaint is about the landlord’s handling of the resident’s reports about the condition of the windows and her request for replacement. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202311492)
The complaint is about the landlord’s response to the resident’s: Communication. Request for a reasonable adjustment. Concerns about his neighbourhood response officer. Repair requests and concerns regarding the condition of his property. Request for a management transfer.
Clarion Housing Association Limited (202423108)
The complaint is about the landlord’s handling of the resident’s: Concerns about the security of the communal bike store. Request for compensation following the theft of her bike.
London Borough of Hackney (202315092)
The complaint is about the landlord’s handling of: The resident’s rehousing request. The complaint.
London Borough of Hackney (202419509)
The complaint is about the landlord’s handling of the resident’s: Assignment applications. Succession application. We have also considered the landlord’s complaint handling.
London Borough of Tower Hamlets (202419479)
The complaint is about the landlord’s handling of the repair to an extractor fan. The Ombudsman has also considered the landlord’s complaint handling.
Origin Housing Limited (202347796)
The complaint is about the landlord's handling of the resident’s: reports of no heating and hot water in the property and associated repairs. reports of repairs to the balcony door. report of staff misconduct. complaint.
Paragon Asra Housing Limited (202420260)
The complaint is about the landlord’s handling of the resident’s reports of issues with being able to access the gas meter to obtain readings and associated repairs to a communal light. The Ombudsman has also considered the landlord’s complaint handling.
Rochdale Boroughwide Housing Limited (202451158)
The complaint is about the landlord's handling of the residents: Reports of a leak from the roof. Concerns about the firewall in the attic. Associated complaint.
Sage Homes RP Limited (202441462)
The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould in the property. Damage to her personal items because of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Saxon Weald (202341548)
The complaint is about the landlord’s response to the resident’s reports of: Multiple repairs in the property. Antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Southern Housing (202438716)
The resident’s complaint is about the landlord’s handling of her reports of damp and mould. We have also considered the landlord’s handling of the associated complaint.
Southwark Council (202443027)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s housing application.
Town and Country Housing (202346049)
The complaint is about the landlord’s handling of reports of damp and mould, the associated repairs, and requests to replace the bathroom. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202327024)
The complaint is about the landlord’s handling of the resident’s: Enquiries about service charges. Associated complaint.
Charnwood Borough Council (202336968)
The complaint is about the landlord’s: response to the resident’s reports of damp in the bathroom and kitchen. advice about internal doors. communication about replacing the kitchen. complaint handling.
Charnwood Borough Council (202431637)
The complaint is about the landlord’s: Response to the resident’s reports of repair issues, including insulation, windows, and soffits. Complaints handling.
Clarion Housing Association Limited (202438681)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Cornwall Housing Limited (202443635)
The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould in the property. Radon exposure and their request for the landlord’s policy on this. An incident involving the resident and its operative. We have also investigated the landlord’s complaint handling.
LiveWest Homes Limited (202344704)
The complaint is about the landlord’s handling of: Kitchen improvement work. Bathroom improvement work. Damp, mould and insulation work. The resident’s reports about his front and back doors. The resident’s complaint.
London Borough of Wandsworth (202444517)
The complaint is about: The condition of the property upon letting. The landlord’s handling of outstanding repairs identified at the viewing (unrelated to cracks, damp, mould, and water ingress). The landlord’s response to the resident’s reports about damp, mould, and water ingress after the tenancy began. We have also considered …
London & Quadrant Housing Trust (202348651)
The complaint is about the landlord’s response to: The resident’s report of damp and mould in the property. The resident’s request for it to relocate and replace radiators in the property. This investigation has also considered the landlord’s complaint handling.
Orbit Group Limited (202320553)
The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property when moving in. Reports of leaks, damp, and associated repairs within the property. Associated complaint.
Peabody Trust (202400092)
The complaint is about the landlord’s handling of the resident’s request for an outside tap. We have also considered the landlord’s complaint handling.
Richmond Housing Partnership Limited (202452094)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Requests to be transferred to a more suitable property. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202449844)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks. Associated complaint.
Sandwell Metropolitan Borough Council (202439378)
The complaint is about the landlord's handling of the resident’s reports about: A leak, damp and the subsequent repairs. Power outages in the property.
Southern Housing (202432773)
The resident’s complaint is about the landlord’s handling of: Her reports of damp and mould. Her reports of security concerns including issues with the communal entrance door, the front door to her flat and a lack of CCTV. Her requests for a housing move.
Southwark Council (202324588)
The complaint is about the landlord’s response to the leaseholder’s report of a leak. We have also investigated the landlord’s handling of the associated complaint.
Southwark Council (202445302)
The complaint is about the resident’s report of a leak causing damp and mould at the property. We have also considered the landlord’s complaint handling.
Walsall Housing Group Limited (202110945)
The complaint is about the landlord’s handling of: repairs to the skirting boards at the property. repairs to the plastering at the property. the associated complaint.
Chelmer Housing Partnership Limited (202216566)
The complaint is about the landlord’s handling of the resident’s: Request for details of her service charge costs. Concerns about the standard of cleaning in the communal areas.
Clarion Housing Association Limited (202333655)
The complaint is about the landlord’s response to the resident’s: Reports of leaks, damp and mould. Reports of boiler repairs. Request for a kitchen renewal. Concerns about its handling of asbestos removal. The Ombudsman will also consider the landlord’s handling of the resident’s complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)