Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202424542 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a house with 2 young children. She […]
Decision Case ID 202514515 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 18 December 2025 Background The resident has a joint tenancy with his partner, […]
Decision Case ID 202446617 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 18 December 2025 Background In mid-2024, the resident experienced a rat infestation and a roof leak that […]
Decision Case ID 202407518 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a 3-bedroom house with her 5 children. […]
Decision Case ID 202335792 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident has been reporting antisocial […]
Decision Case ID 202435085 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident moved to the […]
Decision Case ID 202348222 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a 1-bedroom […]
Decision Case ID 202516094 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 18 December 2025 Background The resident reported antisocial behaviour (ASB) to the landlord between 2021 […]
Decision Case ID 202336014 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 December 2025 Background The resident’s flat is on the 2nd floor in a 4-story block […]
Decision Case ID 202423319 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background We ordered the landlord to explore alternative parking options for […]
Decision Case ID 202505207 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives with her young son in a ground floor […]
Decision Case ID 202448694 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority Occupancy Secure Tenancy Date 18 December 2025 Background The resident complained to the landlord that the […]
Decision Case ID 202445176 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a ground floor flat. He suffers from frequent […]
Decision Case ID 202509617 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a ground-floor flat with his son, who is […]
Decision Case ID 202435193 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a first floor flat within […]
Decision Case ID 202325309 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date 18 December 2025 Background The resident has been a shared owner of the property […]
Decision Case ID 202421926 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 18 December 2025 Background The resident lives in a ground-floor flat and has been reporting water […]
Decision Case ID 202510295 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Periodic Tenancy Date 18 December 2025 Background The resident lives in a top floor flat with […]
Decision Case ID 202511814 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The property is a first floor flat within a block of 8 […]
Decision Case ID 202504166 Decision type Investigation Landlord Trident Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident’s tenancy began on 14 March 2025 and she raised […]
Decision Case ID 202438048 Decision type Investigation Landlord Two Rivers Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background Between 2019 and 2023, the resident repeatedly reported problems with his garden, […]
Decision Case ID 202412130 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 17 December 2025 Background The resident moved to the property in September 2015. He […]
Decision Case ID 202513639 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident is unhappy about the condition of the property […]
Decision Case ID 202439005 Decision type Investigation Landlord Gateway Housing Association Limited Landlord type Housing Association Occupancy Assured tenancy Date 17 December 2025 Background The resident lives in a 2-bed second floor flat. The landlord […]
Decision Case ID 202339998 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident raised the issue of damp and mould at the property, […]
Decision Case ID 202430564 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a bungalow with his wife. The resident […]
Decision Case ID 202332619 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in the property with his partner and 4 […]
Decision Case ID 202507494 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident has an assured tenancy with the landlord. She lives in […]
Decision Case ID 202340320 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a house with […]
Decision Case ID 202512850 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Leaseholder Date 17 December 2025 Background The leaseholder is the non-resident leaseholder of a 1-bedroom property, of […]
Decision Case ID 202337029 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives with her daughter and young grandson […]
Decision Case ID 202410589 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 17 December 2025 Background The landlord agreed to replace 4 damaged doors in […]
Decision Case ID 202439342 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 17 December 2025 Background The resident’s flat is supplied with hot water and heating […]
Decision Case ID 202511147 Decision type Investigation Landlord Newark and Sherwood District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a house […]
Decision Case ID 202508749 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 December 2025 Background The resident lives in a three-bedroom house under an assured […]
Decision Case ID 202228736 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 17 December 2025 Background The resident is a tenant of the landlord and lives in a […]
Decision Case ID 202406891 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident reported cracks in the […]
Decision Case ID 202340632 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a house with her 2 […]
Decision Case ID 202414266 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident had a secure […]
Decision Case ID 202509645 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident had a leak from her shower which she has said […]
Decision Case ID 202442624 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a flat. He had experienced ongoing noise […]
5Decision Case ID 202338402 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 17 December 2025 Background The resident lives in a flat set within a complex of flats and houses. […]
Decision Case ID 202416331 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a flat with her children. She […]
Decision Case ID 202342487 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 16 December 2025 Background The resident lives on the 10th floor of a purpose-built block. […]
Decision Case ID 202508313 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 3-bedroom house with her 2 […]
Decision Case ID 202336929 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 December 2025 Background The leaseholder rents out the property […]
Decision Case ID 202512684 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 December 2025 Background The resident lives in a flat […]
Decision Case ID 202207034 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident and her son live in a Victorian […]
Decision Case ID 202407446 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 16 December 2025 Background The resident occupies a 1-bedroom flat in a converted townhouse. She complained […]
Decision Case ID 202412221 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 December 2025 Background The resident complained to the landlord about damage caused […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |