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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "investigation" × Outcome: Partial_Maladministration ×

Showing 903 of 16,595 decisions matching "investigation"

Decisions

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20 Oct 2025 Partial Maladministration Amplius Living (202430094) Case 202430094 · Managing Relations Decision Case ID 202430094 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 20 October … 20 Oct 2025 Partial Maladministration City of Doncaster Council (202409587) Case 202409587 · Local Authority / ALMO or TMO Decision Case ID 202409587 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO … 20 Oct 2025 Partial Maladministration City of Westminster Council (202437516) Case 202437516 · Local Authority / ALMO or TMO Decision Case ID 202437516 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Assured Tenancy Date … 20 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202440508) Case 202440508 · Health and Safety (inc. building safety) Decision Case ID 202440508 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Oct 2025 Partial Maladministration London Borough of Hillingdon (202453498) Case 202453498 · Local Authority / ALMO or TMO Decision Case ID 202453498 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority Occupancy Secure Tenancy Date … 20 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202327840) Case 202327840 · Managing Relations Decision Case ID 202327840 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 20 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202413687) Case 202413687 · Managing Relations Decision Case ID 202413687 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Oct 2025 Partial Maladministration One Manchester Limited (202343807) Case 202343807 · Managing Relations Decision Case ID 202343807 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Oct 2025 Partial Maladministration Southend on Sea City Council (202450515) Case 202450515 · Managing Relations Decision Case ID 202450515 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or … 17 Oct 2025 Partial Maladministration Eastbourne Borough Council (202430352) Case 202430352 · Local Authority / ALMO or TMO Decision Case ID 202430352 Decision type Investigation Landlord Eastbourne Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Oct 2025 Partial Maladministration Haringey London Borough Council (202338854) Case 202338854 · Managing Relations Decision Case ID 202338854 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 17 Oct 2025 Partial Maladministration Sovereign Network Group (202502180) Case 202502180 · Managing Relations Decision Case ID 202502180 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Oct 2025 Partial Maladministration The Guinness Partnership Limited (202415543) Case 202415543 · Managing Relations Decision Case ID 202415541 & 202415543 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured … 17 Oct 2025 Partial Maladministration Torus62 Limited (202323182) Case 202323182 · Managing Relations Decision Case ID 202323182 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October … 16 Oct 2025 Partial Maladministration Paragon Asra Housing Limited (202435448) Case 202435448 · ASB/Abuse/Nuisance Decision Case ID 202435448 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Oct 2025 Partial Maladministration Sanctuary Housing Association (202402777) Case 202402777 · Managing Relations Decision Case ID 202402777 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 16 October … 15 Oct 2025 Partial Maladministration Abri Group Limited (202503845) Case 202503845 · ASB/Abuse/Nuisance Decision Case ID 202503845 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Oct 2025 Partial Maladministration East Midlands Housing Group Limited (202347546) Case 202347546 · Managing Relations This investigation considers: The landlord’s handling of repairs to the resident’s wall. The landlord’s handling of repairs to the resident’s … 15 Oct 2025 Partial Maladministration Home Group Limited (202428656) Case 202428656 · Managing Relations Decision Case ID 202428656 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Oct 2025 Partial Maladministration London Borough of Islington (202429813) Case 202429813 · Local Authority / ALMO or TMO Decision Case ID 202429813 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 14 Oct 2025 Partial Maladministration A2Dominion Housing Group Limited (202407929) Case 202407929 · Estate Management Decision Case ID 202407929 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 14 … 14 Oct 2025 Partial Maladministration Accent Housing Limited (202317282) Case 202317282 · ASB/Abuse/Nuisance Decision Case ID 202317282 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 14 … 14 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202342880) Case 202342880 · Managing Relations Decision Case ID 202342880 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Oct 2025 Partial Maladministration Onward Homes Limited (202419379) Case 202419379 · Estate Management Decision Case ID 202419379 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 13 October … 13 Oct 2025 Partial Maladministration Saxon Weald (202427040) Case 202427040 · ASB/Abuse/Nuisance Decision Case ID 202427040 Decision type Investigation Landlord Saxon Weald Landlord type Housing Association Occupancy Assured Tenancy Date 9 October … 13 Oct 2025 Partial Maladministration Southern Housing (202321426) Case 202321426 · ASB/Abuse/Nuisance Decision Case ID 202321426 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 October … 10 Oct 2025 Partial Maladministration Dawson Housing Limited (202423189) Case 202423189 · ASB/Abuse/Nuisance Decision Case ID 202423189 Decision type Investigation Landlord Dawson Housing Limited Landlord type Housing Association Occupancy Licence Date 10 October … 10 Oct 2025 Partial Maladministration London Borough of Hillingdon (202427669) Case 202427669 · Local Authority / ALMO or TMO Decision Case ID 202427669 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO … 9 Oct 2025 Partial Maladministration Southern Housing (202502888) Case 202502888 · Managing Relations Decision Case ID 202502888 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 October … 25 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202400474) Case 202400474 · Managing Relations This investigation considers: The landlord’s response to the resident request that it renew his bathroom and kitchen. The landlord’s complaint … 23 Sep 2025 Partial Maladministration London Borough of Islington (202419503) Case 202419503 · Local Authority / ALMO or TMO The complaint is about: The time taken for the landlord to remove scaffolding. The landlord’s response to the leaseholder’s report … 17 Sep 2025 Partial Maladministration Estuary Housing Association Limited (202442489) Case 202442489 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould from 2024. We have also … 16 Sep 2025 Partial Maladministration Cottsway Housing Association Limited (202409367) Case 202409367 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns regarding adaptation works completed to the driveway. Requests for … 29 Aug 2025 Partial Maladministration Sovereign Network Group (202503528) Case 202503528 · Estate Management This investigation considers: The landlord’s handling of the resident’s reports of a shed roof leak. The landlord’s handling of the … 27 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202348651) Case 202348651 · Managing Relations The complaint is about the landlord’s response to: The resident’s report of damp and mould in the property. The resident’s … 31 Jul 2025 Partial Maladministration Sanctuary Housing Association (202409928) Case 202409928 · Managing Relations The complaint is about the landlord’s response to the resident’s: Report of a fault to the immersion heater. Report of … 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202416390) Case 202416390 · Financial The complaint is about the landlord’s response to the resident’s queries regarding the: Grounds maintenance service charge. Water testing service … 30 Jul 2025 Partial Maladministration Stonewater Limited (202317567) Case 202317567 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaints about: Fencing. Bias. Anti-social behaviour (ASB). Compensation for rent … 24 Jun 2025 Partial Maladministration The Riverside Group Limited (202324500) Case 202324500 · Managing Relations The complaint is about the landlord’s response to the resident’s repair requests. We have also considered the landlord’s complaint handling … 17 Jun 2025 Partial Maladministration Places for People Group Limited (202404081) Case 202404081 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: its investigation into a report of antisocial behaviour (ASB) involving the resident’s … 5 Jun 2025 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202334224) Case 202334224 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about repairs to the property. Decision to not decant … 23 May 2025 Partial Maladministration London Borough of Enfield (202405358) Case 202405358 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s report of a leak in the property. the resident’s request … 28 Apr 2025 Partial Maladministration London Borough of Barnet (202403095) Case 202403095 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s communications with the housing options team. repairs to the boiler. … 24 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202421535) Case 202421535 · Managing Relations The complaint is about the landlord’s handling of the works to: The paving and an overgrown tree. The garden boundary … 26 Mar 2025 Partial Maladministration Origin Housing Limited (202330025) Case 202330025 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Pests in the property. Damp and mould in the property. A repair … 31 Jan 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202341738) Case 202341738 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports that his windows needed replacing. The time taken by … 20 Dec 2024 Partial Maladministration Basildon Borough Council (202334594) Case 202334594 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the property. Damage caused by its … 20 Dec 2024 Partial Maladministration Midland Heart Limited (202226996) Case 202226996 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident’s concerns … 4 Dec 2024 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202401031) Case 202401031 · Financial The complaint is about the landlord’s handling of and response to the resident’s: Reports of water ingress from exterior walls … 29 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202313921) Case 202313921 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise nuisance. The resident’s …