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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "tenancy" × Outcome: Partial_Maladministration ×

Showing 848 of 16,595 decisions matching "tenancy"

Decisions

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30 Sep 2025 Partial Maladministration Melton Borough Council (202423492) Case 202423492 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of a data breach. the resident’s reports of antisocial … 30 Sep 2025 Partial Maladministration Peabody Trust (202421770) Case 202421770 · Managing Relations The resident’s complaint is about the landlord’s handling of: Repairs to the boiler. Updates to the resident’s tenancy details. The … 30 Sep 2025 Partial Maladministration Reading Borough Council (202332518) Case 202332518 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: concerns about a staff member’s conduct request for her tenancy … 29 Sep 2025 Partial Maladministration Cheshire Peaks & Plains Housing Trust Limited (202421499) Case 202421499 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about her tenancy, including the type of rent paid … 22 Sep 2025 Partial Maladministration Guildford Borough Council (202422292) Case 202422292 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Tenancy while she was away from the property. Son’s vulnerabilities … 27 Aug 2025 Partial Maladministration London Borough of Wandsworth (202444517) Case 202444517 · Local Authority / ALMO or TMO The complaint is about: The condition of the property upon letting. The landlord’s handling of outstanding repairs identified at the … 11 Aug 2025 Partial Maladministration Croydon Churches Housing Association Limited (202326263) Case 202326263 · Financial The complaint is about the landlord’s response to the resident’s: Request to re-classify the property and reduce the rent. Concerns … 30 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202432728) Case 202432728 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of leaks, damp, and mould. The landlord’s response to … 30 Jun 2025 Partial Maladministration Dartford Borough Council (202327308) Case 202327308 · Local Authority / ALMO or TMO This complaint is about: How the landlord communicated its decision to change its flexible tenancies to secure tenancies. How the … 30 Jun 2025 Partial Maladministration London Borough of Islington (202437111) Case 202437111 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s request to take over the tenancy following the death of … 10 Jun 2025 Partial Maladministration Ongo Homes Limited (202327435) Case 202327435 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property at the start … 30 May 2025 Partial Maladministration Octavia Housing (202423537) Case 202423537 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns that it offered an unsuitable property in 2022 when … 28 May 2025 Partial Maladministration Cross Keys Homes Limited (202413160) Case 202413160 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of reports of antisocial behaviour (ASB) by and about the resident. the landlord’s … 27 May 2025 Partial Maladministration London Borough of Camden Council (202348136) Case 202348136 · Local Authority / ALMO or TMO The complaint is about the resident’s concerns about condition of the property at the start of the tenancy. We have … 16 May 2025 Partial Maladministration Clarion Housing Association Limited (202401217) Case 202401217 · Managing Relations The complaint is about: The landlord’s handling of: The resident’s tenancy review. Lift repairs. The landlord’s response to the resident’s: … 15 May 2025 Partial Maladministration Great Places Housing Group Limited (202324938) Case 202324938 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A request to terminate her tenancy. A request to set up a … 15 May 2025 Partial Maladministration Notting Hill Genesis (NHG) (202408282) Case 202408282 · Financial The complaint is about the landlord's handling of: Repairs to the front door and hallway entrance door as well as … 29 Apr 2025 Partial Maladministration Notting Hill Genesis (202306301) Case 202306301 · Financial The complaint is about the landlord’s handling of the resident’s concerns that service charges were not aligned with her tenancy … 11 Apr 2025 Partial Maladministration One Vision Housing Limited (202417735) Case 202417735 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) from neighbours, including noise nuisance, … 8 Apr 2025 Partial Maladministration The Abbeyfield Society (202314572) Case 202314572 · Abbeyfield The complaint is about the landlord’s response to the resident’s: Reports of repairs to the shower, and a lack of … 31 Mar 2025 Partial Maladministration Stonewater Limited (202310570) Case 202310570 · Occupancy Rights The complaint is about the landlord’s handling of an extension to the resident’s starter tenancy. We have also investigated the … 25 Mar 2025 Partial Maladministration Sovereign Network Group (202308787) Case 202308787 · Information and data management The complaint is about the landlord’s: Response to the resident’s subject access request. Response to the resident’s communication with its … 21 Mar 2025 Partial Maladministration Magna Housing Limited (202403995) Case 202403995 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Reports that she was coerced into signing a letter to … 20 Mar 2025 Partial Maladministration Peabody Trust (202325455) Case 202325455 · Financial The resident’s complaint is about: The level of rent for the property. The landlord giving him a new tenancy agreement … 14 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202231459) Case 202231459 · Financial The complaint is about the landlord’s response to the resident’s: Complaint about damage caused to his kitchen. Concerns about his … 31 Jan 2025 Partial Maladministration Notting Hill Genesis (NHG) (202200827) Case 202200827 · Financial The complaint is about the landlord’s handling of: The level of service charge. The resident’s concerns about a breach of … 31 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202216072) Case 202216072 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. … 30 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202314308) Case 202314308 · Occupancy Rights The complaint is about the landlord’s: Response to the resident’s request to alter her tenancy. Response to the resident’s request … 29 Jan 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202222100) Case 202222100 · Occupancy Rights The complaint is about: The landlord’s handling of the resident’s tenancy end date and his request for a refund of … 21 Jan 2025 Partial Maladministration Curo Places Limited (202331355) Case 202331355 · Managing Relations The complaint is about the landlord’s: handling of tenancy compliance issues. handling of reports of antisocial behaviour (ASB). handling of … 20 Dec 2024 Partial Maladministration Acis Group Limited (202226890) Case 202226890 · Occupancy Rights The complaint is about the landlord’s handling of: The resident’s request to cancel their tenancy. The associated complaint. 12 Dec 2024 Partial Maladministration West Kent Housing Association (202226103) Case 202226103 · Financial The complaint is about the landlord’s response to the resident’s: Concerns about the electric debt left on the meter at … 28 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202227796) Case 202227796 · Information and data management The complaint is about the landlord’s handling of: The resident’s personal information as she believes that it provided her information … 31 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202320209) Case 202320209 · Managing Relations The complaint is about the landlord’s response to: the resident’s concerns about the property condition at the start of the … 31 Oct 2024 Partial Maladministration Leicester City Council (202340167) Case 202340167 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: concerns regarding its issuance of a Notice to Quit (NTQ), … 31 Oct 2024 Partial Maladministration Sandwell Metropolitan Borough Council (202312994) Case 202312994 · Financial The complaint is about the landlord’s handling of: The resident’s personal information. The utility supplier when the resident’s tenancy started. … 30 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202222847) Case 202222847 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for his father to represent him. Reports of anti-social … 28 Oct 2024 Partial Maladministration Sanctuary Housing Association (202226029) Case 202226029 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident's reports about works agreed when she signed up for the … 28 Oct 2024 Partial Maladministration Sanctuary Housing Association (202410154) Case 202410154 · Managing Relations The complaint is about the landlord’s handling of repairs and concerns reported by the resident prior to signing for the … 17 Oct 2024 Partial Maladministration Southwark Council (202218279) Case 202218279 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of domestic abuse (DA). The ending of the resident’s … 8 Oct 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202316428) Case 202316428 · Managing Relations The complaint is about the landlord’s handling of a leak from the resident’s boiler shortly after her tenancy began. This … 3 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202230637) Case 202230637 · Information and data management The complaint is about the landlord’s handling of the resident’s request: to complete a mutual exchange with his grandmother. to … 30 Sep 2024 Partial Maladministration LiveWest Homes Limited (202320358) Case 202320358 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident concerning: The handling of repairs to her previous property. The … 27 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202322298) Case 202322298 · Managing Relations The complaint is about the landlord’s handling of: The condition of a property at the start of the tenancy. The … 17 Sep 2024 Partial Maladministration Hammersmith and Fulham Council (202339926) Case 202339926 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident and her son’s personal information. Repairs to the property. The … 11 Sep 2024 Partial Maladministration TBG Open Door Limited (202302665) Case 202302665 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns regarding: the repair condition of her temporary accommodation. her … 30 Aug 2024 Partial Maladministration Bristol City Council (202336708) Case 202336708 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concerns about temporary accommodation and rehousing options offered to her, … 30 Aug 2024 Partial Maladministration London Borough of Brent (202325045) Case 202325045 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of repairs from the start of the tenancy. the … 29 Aug 2024 Partial Maladministration Home Group Limited (202312599) Case 202312599 · Estate Management The complaint is about the landlord’s handling of the resident’s reports and concerns about: responsibilities under the tenancy agreement. rodents … 29 Aug 2024 Partial Maladministration Paragon Asra Housing Limited (202346667) Case 202346667 · Information and data management The complaint is about the landlord’s handling of: Void checks and the resident’s reports of heating repairs following the start …