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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "london" × Outcome: Partial_Maladministration ×

Showing 744 of 16,595 decisions matching "london"

Decisions

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9 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202010235) Case 202010235 · ASB/Abuse/Nuisance The complaint is about the landlord’s Response to reports of mould and damp. Handling of reports of a noise nuisance. … 14 Feb 2022 Partial Maladministration London & Quadrant Housing Trust (202017187) Case 202017187 · Financial The complaint is about: The landlord’s handling of repairs at the property, specifically, repairs to the intercom. roof and bath … 11 Feb 2022 Partial Maladministration London & Quadrant Housing Trust (201916247) Case 201916247 · Financial The complaint is about: The landlord’s response to the resident’s request to end his tenancy. The landlord’s handling of the … 31 Jan 2022 Partial Maladministration London Borough of Hounslow (202007782) Case 202007782 · Old Property Condition migrated-2025 The complaint concerns: The landlord's handling of the resident’s requests to resolve a leak from a neighbouring property. The landlord’s … 28 Jan 2022 Partial Maladministration London & Quadrant Housing Trust (202005403) Case 202005403 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of Anti-Social Behaviour (ASB). The resident’s request to be … 30 Dec 2021 Partial Maladministration London & Quadrant Housing Trust (202008449) Case 202008449 · Managing Relations The complaint concerns: How the landlord handled repairs at the property prior to January 2020. How the landlord handled repairs … 24 Dec 2021 Partial Maladministration London Borough of Redbridge (202109202) Case 202109202 · Managing Relations The complaint is about the landlord’s response to: The resident’s request to be decanted or compensated during repairs to the … 17 Dec 2021 Partial Maladministration London & Quadrant Housing Trust (202015026) Case 202015026 · Health and Safety (inc. building safety) REPORT COMPLAINT 202015026 London & Quadrant Housing Trust 17 December 2021 Our approach The Housing Ombudsman’s approach to investigating and … 16 Dec 2021 Partial Maladministration London Borough of Hillingdon (202012171) Case 202012171 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: 20 Nov 2021 Partial Maladministration London & Quadrant Housing Trust (202015723) Case 202015723 · Managing Relations The complaint is about the landlord’s response to the resident’s: report of a water leak into her property. associated complaint. 19 Nov 2021 Partial Maladministration London & Quadrant Housing Trust (202112196) Case 202112196 · Managing Relations REPORT COMPLAINT 202112196 London & Quadrant Housing Trust 19 November 2021 Our approach The Housing Ombudsman’s approach to investigating and … 18 Nov 2021 Partial Maladministration London & Quadrant Housing Trust (202100123) Case 202100123 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a leak at his property and the amount … 15 Nov 2021 Partial Maladministration London & Quadrant Housing Trust (202017302) Case 202017302 · Managing Relations The complaint is about: the landlord’s handling of the resident’s report of a faulty boiler. the landlord's complaint handling. 11 Nov 2021 Partial Maladministration London & Quadrant Housing Trust (202005641) Case 202005641 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for repairs. Associated complaint handling. 3 Nov 2021 Partial Maladministration London & Quadrant Housing Trust (202104947) Case 202104947 · Managing Relations The complaint is about how the landlord handled the resident’s request to assign his tenancy. The Ombudsman has also investigated … 20 Oct 2021 Partial Maladministration London Borough of Hackney (202016460) Case 202016460 · Financial The complaint is about: The landlord’s decision to no longer include water rates in rent. The level of rent and … 4 Oct 2021 Partial Maladministration London & Quadrant Housing Trust (202103839) Case 202103839 · Managing Relations The complaint concerns how the landlord dealt with: The resident’s reports of a water leak into her bathroom. Reports of … 30 Sep 2021 Partial Maladministration London & Quadrant Housing Trust (202003604) Case 202003604 · Financial This complaint is about: The landlord’s handling of issues with heating and hot water from the communal plant room. The … 30 Sep 2021 Partial Maladministration London & Quadrant Housing Trust (202014685) Case 202014685 · Estate Management This complaint is about the landlords handling of the resident’s: Reports of overgrown trees depositing debris in his garden. Reports … 29 Sep 2021 Partial Maladministration London & Quadrant Housing Trust (202017452) Case 202017452 · Financial The complaint concerns: The landlord charging the resident for a service charge he was not liable for. The landlord’s handling … 22 Sep 2021 Partial Maladministration London & Quadrant Housing Trust (202015079) Case 202015079 · Managing Relations The complaint is about: The condition of the property when the resident moved in there. The landlord’s handling of the … 15 Sep 2021 Partial Maladministration London & Quadrant Housing Trust (202105179) Case 202105179 · Managing Relations The complaint is about the landlord’s handling of: repairs to the resident’s rear door and stairway handrail. the resident’s request … 2 Sep 2021 Partial Maladministration London Borough of Hillingdon (202103112) Case 202103112 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s handling of adaptations needed within the resident’s property. The resident’s concerns about the recommendations … 26 Jul 2021 Partial Maladministration London Borough of Hillingdon (202004603) Case 202004603 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the replacement of the front door. Handling of the installation of an … 22 Jul 2021 Partial Maladministration London & Quadrant Housing Trust (202002368) Case 202002368 · Estate Management The complaint refers to: The landlord’s response to the resident’s reports of a water leak into her property. The resident’s … 22 Jul 2021 Partial Maladministration London & Quadrant Housing Trust (202017370) Case 202017370 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns regarding the requirement to carry out fire safety remedial … 30 Jun 2021 Partial Maladministration London & Quadrant Housing Trust (201912002) Case 201912002 · Financial The complaint is regarding: The landlord’s handling of repairs to the resident’s underfloor heating system and its subsequent offer of … 18 Jun 2021 Partial Maladministration London & Quadrant Housing Trust (202006559) Case 202006559 · Financial The complaint is about: The landlord’s handling of the resident’s service charge account. The landlord’s handling of the resident’s request … 16 Jun 2021 Partial Maladministration London Borough of Hackney (202004219) Case 202004219 · Local Authority / ALMO or TMO The complaint is about the: Landlord’s handling of the resident’s reports of noise nuisance from her neighbour. Landlord’s record keeping … 28 May 2021 Partial Maladministration London & Quadrant Housing Trust (201910580) Case 201910580 · Financial REPORT COMPLAINT 201910580 London & Quadrant H T 19 May 2021 Our approach The Housing Ombudsman’s approach to investigating and … 25 May 2021 Partial Maladministration London Borough of Hackney (202002516) Case 202002516 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Response to the resident’s request … 24 May 2021 Partial Maladministration London Borough of Redbridge (202008791) Case 202008791 · Local Authority / ALMO or TMO The resident has complained about: the local authority Environmental Health team’s decision not to take enforcement action against his neighbour … 20 May 2021 Partial Maladministration London Borough of Redbridge (202011626) Case 202011626 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in her home. The landlord’s … 13 May 2021 Partial Maladministration London & Quadrant Housing Trust (202003007) Case 202003007 · Financial The complaint is about: The landlord’s offer of redress in relation to the repairs service it provided to the resident … 30 Apr 2021 Partial Maladministration London & Quadrant Housing Trust (L&Q) (201914859) Case 201914859 · Health and Safety (inc. building safety) This complaint is about: The landlord’s handling of the resident’s concerns following a fire in his building. The landlord’s handling … 22 Mar 2021 Partial Maladministration London & Quadrant H T (201912314) Case 201912314 · Managing Relations This complaint is about the landlord’s handling of: repairs to the resident’s home; the related complaint. 27 Feb 2021 Partial Maladministration London & Quadrant Housing Trust (202003890) Case 202003890 · Estate Management This complaint is about: The landlord’s response to the resident’s reports of issues with parking at this property. The landlord’s … 22 Feb 2021 Partial Maladministration London & Quadrant Housing Trust (201914783) Case 201914783 · Leaseholder The complaint is about the landlord’s response to the resident’s: allegations of not maintaining the drainage system at the property; … 16 Feb 2021 Partial Maladministration London & Quadrant Housing Trust (202000180) Case 202000180 · Old Charges categories The complaint is about: the administration of service charges the landlord’s handling of the associated formal complaint. 15 Feb 2021 Partial Maladministration London & Quadrant Housing Trust (202001700) Case 202001700 · Health and Safety (inc. building safety) The complaint is about: The accuracy of the fire safety assessment completed by the landlord in relation to the building … 21 Jan 2021 Partial Maladministration London & Quadrant Housing Trust (201916043) Case 201916043 · Old Property Condition categories REPORT COMPLAINT 201916043 London & Quadrant H T 21 January 2020 Our approach The Housing Ombudsman’s approach to investigating and … 15 Jan 2021 Partial Maladministration London & Quadrant Housing Trust (201914099) Case 201914099 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to Government guidance on fire safety and cladding in relation to the building … 23 Dec 2020 Partial Maladministration London & Quadrant Housing Trust (202001323) Case 202001323 · Old Charges categories The complaint is about: The landlord’s administration of the resident’s rent account The landlord’s complaint handling 9 Dec 2020 Partial Maladministration London & Quadrant H T (202003850) Case 202003850 · Managing Relations The complaint is about: Transparency of information provided by the landlord concerning the freehold of the building which the resident …