Bromford Housing Group Limited (202126174)
The complaint is about: The landlord’s response to the resident’s reports about repairs/snagging issues at the property. The landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Irwell Valley Housing Association Limited (202124091)
The complaint is about the landlord’s: response to the resident’s request to remove the gravel from the front of the property; response to the resident’s request to remove a vent from her living room; repairs to the toilet flush; response to the resident’s reports of a leak from the bathroom; …
Southwark Council (202202636)
This complaint is about: The landlord’s response to reports of drainage problems. The landlord’s investigation of recurring heating faults. The landlord’s complaint handling and timeliness in providing relevant compensation.
Wandle Housing Association Limited (202200752)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property’s basement. The repairs to plasterwork in a bedroom. The associated complaints.
Clarion Housing Association Limited (202114854)
The resident's complaint is about the landlord's handling of his reports of Anti Social Behaviour by neighbours. The landlord’s complaints handling has also been considered.
Clarion Housing Association Limited (202123998)
This complaint is about: The landlord’s response to a request for a breakdown of the service charge account. The associated complaint handling.
Greatwell Homes Limited (202107843)
REPORT COMPLAINT 202107843 Greatwell Homes Limited 12 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Hackney Council (202203358)
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour. The landlord’s complaint handling.
Home Group Limited (202109458)
The complaint is about the landlord’s: Response to the resident’s reports that her garden was overgrown and request for a replacement fence. Handling of the resident’s Deposit Builder Scheme application. Handling of works within the property – specifically the removal of polystyrene ceiling tiles and a rewire. Response to the …
Sovereign Network Homes (202117588)
The complaint is about: the landlord’s response to reports of noise transference from a neighbouring property. the landlord’s complaint handling and the level of compensation offered. an asbestos repair in the communal area.
Brighton and Hove City Council (202206381)
The complaint is about: The landlord’s handling of a water leak in the resident’s bathroom. The landlord’s complaint handling.
Hammersmith and Fulham Council (202206970)
This complaint is about the landlord’s handling of the resident’s reports of repairs at the property. The associated complaint.
Haringey London Borough Council (202113789)
The complaint is about the landlord’s response to address the resident’s reports of: Interference with the water supply into the property. Anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Paragon Asra Housing Limited (202203220)
The complaint is about the landlord’s handling of: Reports of an ongoing leak from the roof and the associated repairs. The associated complaint.
Places for People Group Limited (202215767)
The complaint is about the information provided by the landlord at the start of the tenancy with respect to the service charges. The landlord’s complaints handling has also been investigated.
Clarion Housing Association Limited (202202401)
This complaint is about the landlord’s: Handling of repair work to the resident’s heating system; and Communication and handling of the complaint.
Hammersmith and Fulham Council (202205510)
The complaint is about: The landlord’s response to the resident’s concerns about communal cleaning. The landlord’s response to the resident’s reports about anti-social behaviour from a neighbour. The landlord’s response to the resident’s request for a new Housing Officer. The Ombudsman has also considered the landlord’s complaint handling.
Homes Plus Limited (202128413)
The complaint is about the landlord’s handling of the resident’s: Reports of poor communication. Request to move property. Reports of poor staff conduct and alleged discrimination.
Medway Council (202211253)
The complaint is about the landlord’s: Handling of recharges for the property. Its response to the resident’s request for copies of documents relating to the property.
Mid Suffolk District Council (202127679)
The complaint is about the landlord’s handling of the resident’s: reports of multiple repairs to her property; associated complaint.
Paragon Asra Housing Limited (202218804)
The complaint concerns: The landlord’s communication regarding the completion of outstanding remedial work following its replacement of the resident’s bathroom. The landlord’s handling of repairs to an extractor fan.
London Borough of Hackney (202215518)
The complaint is about the landlord’s handling of: Repairs to the resident’s bath mixer tap. The associated complaint.
Audley Group Ltd (202124632)
The complaint is about: The landlord's response to the resident’s representations about changes of ownership/changes in its company structure prior to purchase. The landlord's handling of the resident’s reports of defects to his property. The landlord’s handling of the resident’s complaint.
Great Places Housing Association (202123116)
The complaint is about: The landlord’s handling of a leak affecting the property. The landlord’s handling of works to make good damage caused by the leak. The landlord’s handling of the complaint.
London Borough of Newham (202212688)
The resident’s complaint is about: The landlord’s response to the resident’s queries about whether the rear garden is a communal space and who is responsible for its maintenance. The landlord’s response to the resident’s queries about the horticulture payment. The level of customer service provided. The landlord’s complaints handling.
Peabody Trust (202108030)
The complaint is about the landlord’s: response to the resident’s reports about multiple disrepair issues at his property; the amount of compensation offered by the landlord for the loss of cooking facilities; complaints handling.
Clarion Housing Association Limited (202121454)
The complaint is about the landlord’s response to the resident’s reports about disrepair issues with: the windows in his property; the communal area. The Ombudsman has also investigated the landlord’s complaints handling.
London & Quadrant Housing Trust (L&Q) (202127442)
The complaint is about the landlord’s: Response to the resident’s concerns about the materials to be used to carry out remedial works. Response to the resident’s request that it buy back his 30% share in the property.
Metropolitan Thames Valley Housing (MTV) (202205980)
The complaint is about: The landlord’s response to the resident’s requests for a refund of the communal service charge for cleaning services not provided. The landlord’s communication and complaint handling.
Clarion Housing Association Limited (202113563)
The complaint is about: the landlord’s handling of the repair of a storage heater. the associated complaint handling and offer of compensation.
London & Quadrant Housing Trust (L&Q) (202201126)
REPORT COMPLAINT 202201126 London & Quadrant Housing Trust 03 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
One Housing Group (202219246)
The complaint is about: The landlord’s handling of leaks at the resident’s property. The landlord’s handling of the associated complaint.
Royal Borough of Kensington and Chelsea (202126427)
The complaint is about: the landlord’s compliance with a court judgement from 2015. the landlord’s handling of a boiler repair and replacement. the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202119074)
The complaint is about the landlord’s response to: The resident’s reports of a rodent infestation. The resident’s application for re-housing due to medical grounds. Complaint handling.
Plus Dane Housing Group Limited (202123475)
The complaint is about the landlord’s response to the resident’s request that it: Renew her kitchen. Install an additional toilet at the property. Complete plasterwork on the ceiling above her stairs.
Southern Housing Group Limited (202214428)
The complaint concerns the resident’s request for the landlord to: Replace the sub-flooring of the main bedroom, second bedroom, living room and hallway. Provide temporary accommodation and storage whilst it carries out the subfloor replacement works, and; The associated formal complaint into these issues.
A2Dominion Housing Group Limited (202113874)
The complaint is about: the landlord’s response to repair needs following water ingress. the landlord’s complaint handling and the level of compensation offered. the resident’s report of poor customer service.
Aster Group Limited (202114318)
The complaint is about: The condition of the resident’s property when she moved in. The resident’s request for compensation from the landlord for her son’s damaged bike and garden turf.
Clarion Housing Association Limited (202220946)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
Haringey London Borough Council (202203346)
The complaint is about the landlord’s handling of the resident’s enquiries about: invoicing; grounds maintenance and outstanding repairs. The report will also investigate the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202128131)
The complaint is about the landlord’s: Response to the resident’s request for compensation following his reports of leaks. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202208175)
The complaint is about the landlord’s handling of: Repairs to resolve a water leak in the communal area. The condition of the carpet in the communal hallway following the water leak. The associated complaint and record keeping.
Newlon Housing Trust (202107310)
The complaint is about: The landlord’s response to the resident’s request for an EWS1 form. The landlord’s communication regarding the cladding. The landlord’s complaints handling.
Onward Homes Limited (202204981)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) from neighbours. The landlord’s complaint handling.
Thames Valley Housing Association Limited (202115633)
The resident complains about the landlords handling of: Repairs to the communal door. The cleaning of the communal areas of the building. Non resident’s use of car parking at the property. The landlord’s handling of the complaint.
Islington Council (202119071)
The complaint is about: The landlord’s response to the resident’s reports of a leak following the installation of a new boiler; The landlord’s handling of the resident’s request for a temporary decant whilst remedial repairs were carried out following the leak; The landlord’s complaint handling; The insurance provider’s response to …
Lambeth Council (202120072)
The resident complains about how the landlord handled his reports of leaks affecting the property, including the time taken to complete repairs and the landlord’s communication.
London & Quadrant Housing Trust (L&Q) (202111468)
The complaint is about: The level of service charges. The landlord’s handling of the resident’s service charge queries. The landlord’s complaint handling.
Raven Housing Trust Limited (202200090)
The complaint is about: The landlord's administration of the service charge account. The level and reasonableness of service charges. The landlord's response to parking space issues.
Six Town Housing Limited (202107717)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s approach and subsequent decision to remove the resident’s CCTV. The Ombudsman has also assessed the landlord’s handling of the above complaints.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)