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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "london" × Outcome: Partial_Maladministration ×

Showing 744 of 16,595 decisions matching "london"

Decisions

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31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202113505) Case 202113505 · Estate Management The complaint is about the landlord’s: decision making around a storage cupboard n a communal area. level of communication. complaint … 31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202202845) Case 202202845 · Financial This complaint is about: The leaseholder’s assertion the landlord breached its legal obligations around handling service charge funds. The landlord’s: … 30 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (202205532) Case 202205532 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s report of noise from her upstairs neighbour. Reports about outstanding … 28 Mar 2023 Partial Maladministration Haringey London Borough Council (202100791) Case 202100791 · Financial The complaint is about the landlord’s: Response to and handling of a leak into the resident’s property. Handling of the … 27 Mar 2023 Partial Maladministration London Borough of Newham (202210318) Case 202210318 · Managing Relations The complaint is about the landlord's: Handling of adaptation works carried out to the resident’s bathroom. Response to the resident’s … 22 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202014885) Case 202014885 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a leaking tap in September 2020. Handling of … 16 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202120914) Case 202120914 · Managing Relations The complaint is about: The landlord’s response to reports of a moth infestation in the property, and its subsequent compensation … 15 Mar 2023 Partial Maladministration London Borough of Hounslow (202120565) Case 202120565 · Managing Relations The complaint concerns: How the landlord handled the replacement of the boiler in the resident’s property. The associated formal complaint … 14 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202012865) Case 202012865 · Information and data management This complaint is about the landlord’s: Response to the resident’s ongoing damp and mould concerns; Response to the resident’s various … 8 Mar 2023 Partial Maladministration London Borough of Ealing (202119133) Case 202119133 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from his and a neighbour’s light … 1 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202118322) Case 202118322 · Financial The complaint is about: The level of rent charged by the landlord for the property. The landlord’s response to the … 1 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202119915) Case 202119915 · Financial The complaint is about: The landlord’s handling of the resident’s reports about damp and mould including its handling of the … 28 Feb 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202111330) Case 202111330 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the process of … 15 Feb 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202213796) Case 202213796 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident's report about dog fouling in front of her property. The … 9 Feb 2023 Partial Maladministration London & Quadrant Housing Trust (202109888) Case 202109888 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a leak into his property from above, resulting … 5 Feb 2023 Partial Maladministration London & Quadrant Housing Trust (202208849) Case 202208849 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of scaffolding around his property. Response to the resident’s … 24 Jan 2023 Partial Maladministration London Borough of Hounslow (202206213) Case 202206213 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the ventilation system in the resident’s bathroom. Response to the … 16 Jan 2023 Partial Maladministration London & Quadrant Housing Trust (202204225) Case 202204225 · Managing Relations The complaint is about: the landlord’s handling of the resident’s request for large print communications from its contractors; the landlord’s … 11 Jan 2023 Partial Maladministration London Borough of Ealing (202004589) Case 202004589 · Financial REPORT COMPLAINT 202004589 Ealing Council 11 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 10 Jan 2023 Partial Maladministration London & Quadrant Housing Trust (202108899) Case 202108899 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: the immersion heater and loss of hot water. … 16 Dec 2022 Partial Maladministration Haringey London Borough Council (202112771) Case 202112771 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the residents’ reports of: asbestos in the property. the air quality and … 25 Nov 2022 Partial Maladministration London & Quadrant Housing Trust (202207296) Case 202207296 · Financial The complaint is about the landlord’s: Response regarding the resident’s concerns about the conduct of contractors on site. Response to … 24 Nov 2022 Partial Maladministration London & Quadrant Housing Trust (202127773) Case 202127773 · Managing Relations The complaint is regarding the landlord’s handling of: A leak affecting the resident’s property and subsequent related repairs. The resident’s … 21 Oct 2022 Partial Maladministration Haringey London Borough Council (202119223) Case 202119223 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of repair issues with her rear gate and her … 30 Sep 2022 Partial Maladministration London Borough of Ealing (202103780) Case 202103780 · ASB/Abuse/Nuisance The complaint was about: The landlord’s response to the resident’s reports of remedial works following a leak to the boiler. … 23 Sep 2022 Partial Maladministration London & Quadrant Housing Trust (202104577) Case 202104577 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of back surging sewage in the property; Complaint handling. 5 Sep 2022 Partial Maladministration London Borough of Hackney (201715166) Case 201715166 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs and his complaint. 31 Aug 2022 Partial Maladministration London & Quadrant Housing Trust (202016578) Case 202016578 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Leaks. Lifts. Complaint handling. 18 Aug 2022 Partial Maladministration London & Quadrant Housing Trust (201702669) Case 201702669 · Estate Management The resident has complained about: The landlord’s response to the complaint about the incorrectly registered gas meters. The landlord’s response … 12 Aug 2022 Partial Maladministration London & Quadrant Housing Trust (202103674) Case 202103674 · ASB/Abuse/Nuisance This complaint is about the landlord’s: handling of a rat infestation; response to the resident’s request for garden works; handling … 9 Aug 2022 Partial Maladministration London Borough of Brent (202112043) Case 202112043 · ASB/Abuse/Nuisance The complaint is about: The action taken by the landlord in response to reports of Anti-Social Behaviour (ASB), including the … 27 Jul 2022 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202109081) Case 202109081 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a repair to the boiler following a leak … 10 Jun 2022 Partial Maladministration London & Quadrant Housing Trust (202008929) Case 202008929 · Managing Relations The complaint is about: The landlord’s decision not to install double glazed windows at the property. The associated complaints handing. 31 May 2022 Partial Maladministration London Borough of Hackney (202120353) Case 202120353 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs remaining after its contractor’s works at … 31 May 2022 Partial Maladministration London & Quadrant Housing Trust (202104433) Case 202104433 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the resident’s former property, including a decant. The landlord’s handling … 30 May 2022 Partial Maladministration London & Quadrant Housing Trust (202108843) Case 202108843 · ASB/Abuse/Nuisance REPORT COMPLAINT 202108843 London & Quadrant Housing Trust 30 May 2022 Our approach The Housing Ombudsman’s approach to investigating and … 26 May 2022 Partial Maladministration London & Quadrant Housing Trust (202118979) Case 202118979 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s wet-room. The resident’s request for the wet-room to … 25 May 2022 Partial Maladministration London & Quadrant Housing Trust (202008983) Case 202008983 · Managing Relations The complaint is about: The landlord’s handling of repairs to the residents’ window. The landlord’s complaint handling. 20 May 2022 Partial Maladministration London & Quadrant Housing Trust (202104623) Case 202104623 · Financial The complaint is about the landlord’s response to: The resident’s request for reimbursement of costs for repair works he had … 29 Apr 2022 Partial Maladministration London & Quadrant Housing Trust (202112117) Case 202112117 · Financial The complaint is about the landlord’s: Response to the resident’s request that it buy back the property. Decision to share … 22 Apr 2022 Partial Maladministration London Borough of Croydon (202010302) Case 202010302 · Moving/Buying/Selling Home The complaint is about the landlord's response to: Outstanding repairs. Time taken to be decanted. Overcrowding in the property. The … 22 Apr 2022 Partial Maladministration London Borough of Croydon (202017495) Case 202017495 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). The landlord’s handling of the … 1 Apr 2022 Partial Maladministration London & Quadrant Housing Trust (202105440) Case 202105440 · Managing Relations The complaint concerns the landlord’s handling of: The landlord’s response to the resident’s reports of no hot water or heating … 31 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (201910665) Case 201910665 · Managing Relations The complaint is regarding: The landlord’s handling of a leak in the resident’s property. The resident being left without heating … 31 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202004850) Case 202004850 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) the resident’s concerns about repairs … 31 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202015780) Case 202015780 · Financial REPORT COMPLAINT 202015780 London & Quadrant Housing Trust 31 March 2022 Our approach The Housing Ombudsman’s approach to investigating and … 29 Mar 2022 Partial Maladministration Haringey London Borough Council (202112349) Case 202112349 · Managing Relations The complaint is about: The landlord’s response to a leak that occurred during works to the resident’s kitchen. The landlord’s … 23 Mar 2022 Partial Maladministration London Borough of Hillingdon (202102461) Case 202102461 · Estate Management This complaint is about the landlord’s handling of: the resident’s report of repairs needed to communal gutters; the resident’s report … 15 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202005079) Case 202005079 · Health and Safety (inc. building safety) The complaint is about: The landlords handling of allegations made about the resident by its contractor; the capping of the … 14 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202108941) Case 202108941 · Managing Relations REPORT COMPLAINT 202108941 London & Quadrant Housing Trust 14 March 2022 Our approach The Housing Ombudsman’s approach to investigating and …