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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "london" × Outcome: Partial_Maladministration ×

Showing 744 of 16,595 decisions matching "london"

Decisions

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31 Aug 2023 Partial Maladministration Haringey London Borough Council (202106418) Case 202106418 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Water ingress, damp and outstanding repairs at the … 29 Aug 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202206767) Case 202206767 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the … 24 Aug 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202221313) Case 202221313 · Managing Relations The complaint is about the landlord’s response to concerns about: the suitability of a new hand wash basin installed in … 23 Aug 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202200878) Case 202200878 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the resident’s report of a fire safety incident; handling of the resident’s … 17 Aug 2023 Partial Maladministration Haringey London Borough Council (202220851) Case 202220851 · Managing Relations This complaint is about the landlord’s handling of: The resident’s management move, The associated complaint. 8 Aug 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202212402) Case 202212402 · Managing Relations The complaint is about the landlord’s handling of a property transfer and the size of the second bedroom at the … 31 Jul 2023 Partial Maladministration London Borough of Brent (202213803) Case 202213803 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB); the associated complaint. 19 Jul 2023 Partial Maladministration London Borough of Croydon (202122556) Case 202122556 · ASB/Abuse/Nuisance This complaint is about: The landlord’s Noise Pollution Team’s response to the resident’s reports of noise nuisance. The landlord’s response … 17 Jul 2023 Partial Maladministration London Borough of Enfield (202212869) Case 202212869 · Estate Management The complaint is about: The resident’s request for a suitability review of the property. The state of repair of the … 10 Jul 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202203480) Case 202203480 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of a leak in the property and the subsequent … 30 Jun 2023 Partial Maladministration London Borough of Barnet (202109585) Case 202109585 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and anti-social behaviour (ASB) against her … 28 Jun 2023 Partial Maladministration London Borough of Ealing (202127721) Case 202127721 · Managing Relations This complaint is about: The condition of the property and the standard of checks undertaken by the landlord at the … 28 Jun 2023 Partial Maladministration London Borough of Newham (202112331) Case 202112331 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Damp and mould in the property. Reports of antisocial behaviour. The associated … 28 Jun 2023 Partial Maladministration London Borough of Newham (202112842) Case 202112842 · Estate Management The complaint is about the landlord’s handling of: Responsibility for the maintenance of a drain. Moving of a boundary fence. … 28 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202201490) Case 202201490 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request to transfer. Complaints handling. 27 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202119970) Case 202119970 · Managing Relations The complaint is about the landlord’s: Handling of reports that the resident had been injured due to the condition of … 21 Jun 2023 Partial Maladministration London Borough of Croydon (202201712) Case 202201712 · ASB/Abuse/Nuisance This complaint is about: The resident’s transfer request and the Council’s assessment of the resident’s housing need and banding. The … 20 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202112228) Case 202112228 · Managing Relations The complaint is about the landlord’s response to: The resident’s request for replacement windows and front door with a letterbox. … 19 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202122722) Case 202122722 · Information and data management The complaint is about the landlord’s: Response to the resident’s concerns about information it shared with a third party. Response … 14 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202114933) Case 202114933 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). Counter allegation of noise nuisance … 9 Jun 2023 Partial Maladministration London Borough of Hackney (202206746) Case 202206746 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for reimbursement of her expenses when experiencing a backflow … 8 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202115995) Case 202115995 · Financial The complaint is about the landlord’s: Response to the resident’s dissatisfaction with the major works (external paintwork). Decision to offset … 2 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202012728) Case 202012728 · Financial The complaint is about the landlord’s handling of: Repairs to the resident’s property following a leak/flood. The resident’s claim for … 31 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202110801) Case 202110801 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks. The associated damp and mould in their … 25 May 2023 Partial Maladministration London Borough of Ealing (202114284) Case 202114284 · Estate Management The complaint is about the landlord’s response to the resident’s reports of obstructions to his storage unit. The Ombudsman has … 25 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202117221) Case 202117221 · Managing Relations The complaint is regarding the landlord’s: Handling of several repair issues, including reported damp and mould. Response to the resident’s … 23 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202111758) Case 202111758 · Estate Management The complaint is about: The landlord's response to repairs to the property. The landlord's response to pest control issues. Complaint … 18 May 2023 Partial Maladministration Haringey London Borough Council (202121329) Case 202121329 · Financial The complaint is about the landlord’s response to the resident’s: Reports of a leak into the property. Request for reimbursement … 18 May 2023 Partial Maladministration Haringey London Borough Council (202206204) Case 202206204 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repairs to: the roof; her bathroom; a garden … 11 May 2023 Partial Maladministration Haringey London Borough Council (202113789) Case 202113789 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to address the resident’s reports of: Interference with the water supply into the … 9 May 2023 Partial Maladministration London Borough of Hackney (202215518) Case 202215518 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s bath mixer tap. The associated complaint. 5 May 2023 Partial Maladministration London Borough of Newham (202212688) Case 202212688 · Estate Management The resident’s complaint is about: The landlord’s response to the resident’s queries about whether the rear garden is a communal … 4 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202127442) Case 202127442 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns about the materials to be used to carry out … 3 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202201126) Case 202201126 · ASB/Abuse/Nuisance REPORT COMPLAINT 202201126 London & Quadrant Housing Trust 03 May 2023 Our approach The Housing Ombudsman’s approach to investigating and … 2 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202119074) Case 202119074 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of a rodent infestation. The resident’s application for re-housing … 28 Apr 2023 Partial Maladministration Haringey London Borough Council (202203346) Case 202203346 · Estate Management The complaint is about the landlord’s handling of the resident’s enquiries about: invoicing; grounds maintenance and outstanding repairs. The report … 28 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202128131) Case 202128131 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for compensation following his reports of leaks. Complaint handling. 27 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202111468) Case 202111468 · Financial The complaint is about: The level of service charges. The landlord’s handling of the resident’s service charge queries. The landlord’s … 25 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (202013904) Case 202013904 · Financial The complaint is about the landlord’s response to: The resident’s enquiries about the reasonableness of service charges. The resident’s request … 21 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202114537) Case 202114537 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a leak from a vent in the bedroom; … 19 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (202123452) Case 202123452 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of repairs to the shower. This report also considers: … 18 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (202125842) Case 202125842 · Financial The complaint is about the landlord’s response to the resident’s enquiries about: The increase in level, apportionment and reasonableness of … 17 Apr 2023 Partial Maladministration London Borough of Hillingdon (202010313) Case 202010313 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of poor staff conduct. Medical evidence to support the … 17 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (202206955) Case 202206955 · Financial The complaint is about the landlord’s response to the resident’s enquiries about: The level and liability of service charges. Service … 13 Apr 2023 Partial Maladministration Haringey London Borough Council (202123855) Case 202123855 · Financial The complaint is about: The repairs service provided by the landlord following a burst pipe in the property. The suitability … 11 Apr 2023 Partial Maladministration London Borough of Redbridge (202120423) Case 202120423 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s request to extend her property. The landlord’s decision to refuse … 3 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202203033) Case 202203033 · Financial The complaint is about the landlord’s: Handling of the resident’s request not to return to her property following a decant … 31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (202015069) Case 202015069 · Estate Management The complaint is about the landlord’s: Decision making around a store cupboard in a communal area. Level of communication. Complaint … 31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202007203) Case 202007203 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about damaged internal doors; Response to the resident’s reports … 31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202012566) Case 202012566 · Health and Safety (inc. building safety) The complaint is about: The level of compensation offered by the landlord in relation to the toilet repairs. The landlord’s …