Housing Ombudsman Decisions

The Riverside Group Limited (202453226)

24 Oct 2025 Case 202453226 Partial Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s response to the resident’s reports of: Antisocial Behaviour (ASB) Fly tipping A pest infestation. The Ombudsman has also considered the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Town and Country Housing (202427420)

24 Oct 2025 Case 202427420 Partial Maladministration Managing Relations

Decision Case ID 202427420 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date October 2025 Background The resident lives in a flat and is a tenant of […]

Read the original Housing Ombudsman decision via the title.

Yorkshire Housing Limited (202427355)

24 Oct 2025 Case 202427355 Partial Maladministration Managing Relations

Decision Case ID 202427355 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 October 2025 Background The resident complained about damp and mould shortly after she […]

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202406545)

23 Oct 2025 Case 202406545 Partial Maladministration Managing Relations

Decision Case ID 202406545 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lives in a 1 bedroom basement flat. […]

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202411373)

23 Oct 2025 Case 202411373 Partial Maladministration Managing Relations

Decision Case ID 202411373 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 25 February 2026 Background The resident is a shared ownership leaseholder of a […]

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202503991)

23 Oct 2025 Case 202503991 Partial Maladministration Managing Relations

Decision Case ID 202503991 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lives in a 1-bedroom first floor flat. […]

Read the original Housing Ombudsman decision via the title.

Origin Housing Limited (202325588)

23 Oct 2025 Case 202325588 Partial Maladministration Managing Relations

Decision Case ID 202325588 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 October 2025 Background The resident lives in a 2-bedroom flat on the second floor […]

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202332746)

23 Oct 2025 Case 202332746 Partial Maladministration Estate Management

The complaint is about the landlord’s handling of the residents reports of issues with: The communal front door lock. The building’s intercom system. The cleanliness of the communal area. A lift. The temperature of the building.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202451564)

23 Oct 2025 Case 202451564 Partial Maladministration Managing Relations

Decision Case ID 202451564 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 23 October 2025 Background At the time of this complaint the resident lived […]

Read the original Housing Ombudsman decision via the title.

The Riverside Group Limited (202402407)

23 Oct 2025 Case 202402407 Partial Maladministration ASB/Abuse/Nuisance

Decision Case ID 202402407 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Leaseholder Date 23 October 2025 Background The resident lives in a 2-bedroom flat within a leasehold development. The […]

Read the original Housing Ombudsman decision via the title.

Yorkshire Housing Limited (202411256)

23 Oct 2025 Case 202411256 Partial Maladministration Managing Relations

Decision Case ID 202411256 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident is a tenant of a 2-bedroom flat. She has […]

Read the original Housing Ombudsman decision via the title.

A2Dominion Housing Group Limited (202427721)

22 Oct 2025 Case 202427721 Partial Maladministration Financial

Decision Case ID 202427721 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 22 October 2025 Background The resident lives in a flat in a block comprised of […]

Read the original Housing Ombudsman decision via the title.

Aster Group Limited (202338819)

22 Oct 2025 Case 202338819 Partial Maladministration Managing Relations

Decision Case ID 202338819 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background 1. The resident lives in a 1-bed flat within a block. […]

Read the original Housing Ombudsman decision via the title.

City of Westminster Council (202427875)

22 Oct 2025 Case 202427875 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202427875 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 October 2025 Background The resident moved into the property […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202322878)

22 Oct 2025 Case 202322878 Partial Maladministration Managing Relations

Decision Case ID 202322878 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident is a tenant of the landlord in a […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202327274)

22 Oct 2025 Case 202327274 Partial Maladministration Managing Relations

Decision Case ID 202327274 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 October 2025 Background The resident holds a joint assured tenancy with the landlord […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202417054)

22 Oct 2025 Case 202417054 Partial Maladministration Managing Relations

Decision Case ID 202417054 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a 1-bedroom bungalow. She has several […]

Read the original Housing Ombudsman decision via the title.

Connexus Homes Limited (202428520)

22 Oct 2025 Case 202428520 Partial Maladministration Managing Relations

Decision Case ID 202428520 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident lives in a 3-bedroom semi-detached house with a faulty […]

Read the original Housing Ombudsman decision via the title.

Ekaya Housing Association Limited (202301847)

22 Oct 2025 Case 202301847 Partial Maladministration Managing Relations

Decision Case ID 202301847 Decision type Investigation Landlord Ekaya Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 22 October 2025 Background The resident lives in a 2-bedroom flat. She reported […]

Read the original Housing Ombudsman decision via the title.

Homes Plus Limited (202447538)

22 Oct 2025 Case 202447538 Partial Maladministration Managing Relations

Decision Case ID 202447538 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a 3-bedroom house. She moved into the […]

Read the original Housing Ombudsman decision via the title.

Kirklees Metropolitan Borough Council (202429151)

22 Oct 2025 Case 202429151 Partial Maladministration Managing Relations

Decision Case ID 202429151 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2 bedroomed […]

Read the original Housing Ombudsman decision via the title.

Leeds City Council (202433052)

22 Oct 2025 Case 202433052 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202433052 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 22 October 2025 Background The resident lives in a 2-bedroom flat in a high rise […]

Read the original Housing Ombudsman decision via the title.

London Borough of Barnet (202432330)

22 Oct 2025 Case 202432330 Partial Maladministration ASB/Abuse/Nuisance

Decision Case ID 202432330 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 October 2025 Background The resident lives in a flat in […]

Read the original Housing Ombudsman decision via the title.

London Borough of Croydon (202501875)

22 Oct 2025 Case 202501875 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202501875 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 22 October 2025 Background The property is a 3-bedroom terrace […]

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202318898)

22 Oct 2025 Case 202318898 Partial Maladministration Managing Relations

Decision Case ID 202318898 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a ground-floor flat owned by the […]

Read the original Housing Ombudsman decision via the title.

Richmond Housing Partnership Limited (202429416)

22 Oct 2025 Case 202429416 Partial Maladministration Managing Relations

Decision Case ID 202429416 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a 1-bedroom ground floor flat with […]

Read the original Housing Ombudsman decision via the title.

Southern Housing (202413388)

22 Oct 2025 Case 202413388 Partial Maladministration Managing Relations

Decision Case ID 202413388 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a 2-bedroom flat. What the complaint is about […]

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202453238)

22 Oct 2025 Case 202453238 Partial Maladministration Health and Safety (inc. building safety)

The complaint is about the landlord’s response to the resident’s reports of: Health and safety issues caused by a gap between the scaffolding and the wall outside her property. A defective push-to-exit button for the lower ground floor block entrance door. The noise from the building works affecting her mental …

Read the original Housing Ombudsman decision via the title.

Vivid Housing Limited (202342140)

22 Oct 2025 Case 202342140 Partial Maladministration Financial

Decision Case ID 202342140 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background What the complaint is about The complaint is about the landlord’s […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202427114)

21 Oct 2025 Case 202427114 Partial Maladministration Managing Relations

Decision Case ID 202427114 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 21 October 2025 Background The resident lives in a ground floor flat. The flat above him […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202449258)

21 Oct 2025 Case 202449258 Partial Maladministration Managing Relations

Decision Case ID 202449258 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident is a tenant of the landlord, in a house. […]

Read the original Housing Ombudsman decision via the title.

Freebridge Community Housing Limited (202432825)

21 Oct 2025 Case 202432825 Partial Maladministration Managing Relations

Decision Case ID 202432825 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident is an assured tenant of the landlord. The property […]

Read the original Housing Ombudsman decision via the title.

Haringey London Borough Council (202427762)

21 Oct 2025 Case 202427762 Partial Maladministration Local Authority / ALMO or TMO

The complaint is about the resident’s: Reports of leaks. Reports of damp and mould. Complaint.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202346113)

21 Oct 2025 Case 202346113 Partial Maladministration Managing Relations

The complaint is about the landlord’s handling of the resident’s reports of: A damaged kitchen wall and cupboard (after removal of a gas meter) and associated damp and mould. Leaks to her bathroom. A replacement front entrance door (fire door). A faulty bedroom door. We have also considered the landlord’s …

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202342604)

21 Oct 2025 Case 202342604 Partial Maladministration ASB/Abuse/Nuisance

Decision Case ID 202342604 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The property is a one-bedroom, top floor flat. There are 3 flats […]

Read the original Housing Ombudsman decision via the title.

Origin Housing Limited (202441080)

21 Oct 2025 Case 202441080 Partial Maladministration Managing Relations

Decision Case ID 202441080 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 21 October 2025 Background The resident is an assured shorthold tenant of the landlord. […]

Read the original Housing Ombudsman decision via the title.

Platform Housing Group Limited (202402211)

21 Oct 2025 Case 202402211 Partial Maladministration Managing Relations

The complaint is about the landlord’s handling of the resident’s reports of: Sewage blockages. An uneven driveway. The Ombudsman has also considered the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202333226)

21 Oct 2025 Case 202333226 Partial Maladministration Managing Relations

The complaint is about: The landlord’s management of damp and mould. The landlord’s management of intercom and skirting board repairs. The Ombudsman has also investigated the landlord’s complaints handling.

Read the original Housing Ombudsman decision via the title.

Amplius Living (202430094)

20 Oct 2025 Case 202430094 Partial Maladministration Managing Relations

Decision Case ID 202430094 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a 2 bedroom house with her son. Her […]

Read the original Housing Ombudsman decision via the title.

City of Doncaster Council (202409587)

20 Oct 2025 Case 202409587 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202409587 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 October 2025 Background The resident lives in 1-bedroom flat […]

Read the original Housing Ombudsman decision via the title.

City of Westminster Council (202437516)

20 Oct 2025 Case 202437516 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202437516 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Assured Tenancy Date 16 October 2025 Background The resident lives in a 1-bedroom flat. What the complaint […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202440508)

20 Oct 2025 Case 202440508 Partial Maladministration Health and Safety (inc. building safety)

Decision Case ID 202440508 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in the property which is a 2-bedroom […]

Read the original Housing Ombudsman decision via the title.

London Borough of Hillingdon (202453498)

20 Oct 2025 Case 202453498 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202453498 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority Occupancy Secure Tenancy Date 20 October 2025 Background The resident moved into the property, a one bedroom first […]

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202327840)

20 Oct 2025 Case 202327840 Partial Maladministration Managing Relations

Decision Case ID 202327840 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 20 October 2025 Background The resident is a leaseholder of a 1-bedroom flat owned […]

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202413687)

20 Oct 2025 Case 202413687 Partial Maladministration Managing Relations

Decision Case ID 202413687 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 4th floor flat. In […]

Read the original Housing Ombudsman decision via the title.

One Manchester Limited (202343807)

20 Oct 2025 Case 202343807 Partial Maladministration Managing Relations

Decision Case ID 202343807 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a semi-detached house. She complained to the […]

Read the original Housing Ombudsman decision via the title.

Southend on Sea City Council (202450515)

20 Oct 2025 Case 202450515 Partial Maladministration Managing Relations

Decision Case ID 202450515 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 October 2025 Background The resident lives in a 4-bedroom […]

Read the original Housing Ombudsman decision via the title.

Eastbourne Borough Council (202430352)

17 Oct 2025 Case 202430352 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202430352 Decision type Investigation Landlord Eastbourne Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 17 October 2025 Background The resident is a leaseholder of a 1-bedroom […]

Read the original Housing Ombudsman decision via the title.

Haringey London Borough Council (202338854)

17 Oct 2025 Case 202338854 Partial Maladministration Managing Relations

Decision Case ID 202338854 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom terraced […]

Read the original Housing Ombudsman decision via the title.

Sovereign Network Group (202502180)

17 Oct 2025 Case 202502180 Partial Maladministration Managing Relations

Decision Case ID 202502180 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a bungalow owned by the landlord with her […]

Read the original Housing Ombudsman decision via the title.