Grand Union Housing Group Limited (202204738)
The complaint is about the landlord’s handling of the resident’s reports of a neighbour dispute regarding her right of access. This Service has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (L&Q) (202112228)
The complaint is about the landlord’s response to: The resident’s request for replacement windows and front door with a letterbox. The resident’s request for fencing repairs. The resident’s request for the landlord to install bollards to the rear of the property. Complaint handling.
Clarion Housing Association Limited (202128485)
This complaint is about the landlord's handling of: the resident's queries about communal electricity charges, and; the associated complaint.
Islington Council (202215237)
The complaint is about the landlord’s: Actions in providing a replacement key fob and the associated offer of compensation. Decision not to refund the resident’s council tax. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Karbon Homes Limited (202119326)
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and a tenancy breach by his neighbour. The resident’s reports of antisocial behaviour (ASB), the conduct of a staff member and disability discrimination. The installation of grab rails at the property. The resident’s concerns regarding access …
London & Quadrant Housing Trust (L&Q) (202122722)
The complaint is about the landlord’s: Response to the resident’s concerns about information it shared with a third party. Response to the resident’s request for reasonable adjustments. Complaints handling.
Moat Housing Group Limited (202116694)
The complaint is about the landlord’s: handling of the replacement of the fence adjacent to a neighbouring property, and; complaint handling.
Peabody Trust (201900088)
The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the ball cage. The landlord’s handling of the resident's reports of noise from a neighbour. The landlord’s handling of the resident’s reports of anti-social behaviour from a neighbour. The landlord’s complaint handling.
Wigan Metropolitan Borough Council (202217029)
The complaint is about the landlord’s handling of: The resident’s reports of damage caused by its contractors. The associated complaint.
Bromsgrove District Housing Trust Limited (202122741)
The complaint is about:
Havering Council (202115901)
The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property at the start of the tenancy. The landlord’s decision to charge the resident rent for the property. The landlord’s response to the resident’s request for support with his move. The landlord’s handling of …
Clarion Housing Association Limited (202123938)
This complaint is about: The landlord’s handling of the resident’s reports of a leak from the water tank; The landlord’s handling of the resident’s reports of contamination in the water tank; The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202206079)
The complaint is about the landlord’s response to: The resident’s report of damp and mould. The resident's request for compensation for her personal belongings that were affected by the damp and mould.
London & Quadrant Housing Trust (L&Q) (202114933)
The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). Counter allegation of noise nuisance made about the resident. Staff behaviour.
Wolverhampton City Council (202209800)
The complaint is about the landlord's handling of the resident’s request for: call backs under the single point of contact arrangement (SPOC); and the removal of its SPOC.
Lewisham Council (202126424)
The complaint is about: the landlord’s handling of the resident’s requests for repairs to the boiler, drainage, and plumbing system ; and the landlord’s handling of the resident’s request to be rehoused. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Newlon Housing Trust (202210777)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould Response to the resident’s reports of repairs. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Platform Housing Group Limited (202125707)
The complaint is about the landlord’s response to: The resident’s concerns about the layout of the neighbouring property. The resident’s request for sound proofing. The Ombudsman has also considered the landlord’s complaint handling.
Soho Housing Association Limited (202115216)
The complaint is about: The landlord’s decision to close its community housing scheme. The landlord’s response to the applicant’s complaint about its decision.
Solihull Metropolitan Borough Council (202010123)
The complaint is about: The landlord’s decision to replace the warm air unit (WAU) in the resident’s property; The landlord’s handling of the installation of a new central heating system; The landlord’s handling of asbestos found in the property; Injury to the resident’s health caused by the installation of unsuitable …
Wandsworth Council (202120938)
This complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning services. Administration of the resident’s service charge account. Response to the resident’s reports of discrimination and fraudulent activities. Complaint handling.
North West Leicestershire District Council (202210568)
The complaint is about the landlord’s response to the resident’s: Reports about a warning letter it sent her. Reports about how it handled her data.
Notting Hill Genesis (NHG) (202201501)
This complaint is regarding the landlord’s handling of: reports of others parking in the resident’s designated disabled parking bay, and; the related complaint handling.
Southwark Council (202115107)
The complaint concerns: How the landlord responded to the resident’s reports of a burst pipe in the building’s pump room. The associated formal complaint into the issue.
Clarion Housing Association Limited (202125147)
The complaint is about the landlord’s: Handling of repairs to the resident’s balcony door. Complaint handling.
London Borough of Hackney (202206746)
The complaint is about: The landlord’s response to the resident’s request for reimbursement of her expenses when experiencing a backflow of waste in June 2020. The landlord’s handling of external repairs to a hole outside the property. The landlord’s handling of the associated complaint.
Southern Housing Group Limited (202221158)
The complaint is about: The landlord’s pruning of trees in communal areas during the summer. The landlord’s complaint handling.
Home Group Limited (202111072)
This complaint is about the landlord’s response to reports of defects in the doors and windows of a new build house. The Ombudsman has also decided to consider the landlord’s complaint handling as part of this complaint. Although this was not addressed directly in the landlord’s internal complaint procedure, paragraph …
London & Quadrant Housing Trust (L&Q) (202115995)
The complaint is about the landlord’s: Response to the resident’s dissatisfaction with the major works (external paintwork). Decision to offset the credit on the resident’s service charge account against outstanding major works charges without informing the resident. Handling of the roof replacement. Complaint handling.
Nottingham City Homes Registered Provider Limited (202217461)
The complaint concerns: How the landlord handled the resident’s reports of draughts in the property. The associated formal complaint into this matter.
Peabody Trust (202125077)
The complaint is about the landlord’s handling of the resident’s: Request to have her tenancy changed so she could be rehoused via a mutual exchange or house swap. Reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Swindon Borough Council (202113605)
The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s complaint.
Innisfree Housing Association Limited (202112253)
The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) by her neighbour. The landlord’s complaints handling has also been investigated.
Platform Housing Group Limited (202204569)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and the offer of a property advertised in error. The associated complaint.
Rochdale Boroughwide Housing Limited (202221843)
The complaint is about the landlord’s handling of repairs to the heating system. The Ombudsman has also considered the landlord’s complaint handling and communication with the resident.
Bromford Housing Group Limited (202110482)
The complaint is about: Liability for damages and loss caused during a fire at the resident’s home; Liability for damages and loss caused by a contractor following the fire; The landlord’s investigations and actions following the fire; The landlord’s management of a temporary decant for the resident; The landlord’s communication …
Clarion Housing Association Limited (202219451)
The complaint is about: The landlord’s handling of the resident’s reports of noise transference from the property above. The landlord’s complaint handling.
Home Group Limited (202205972)
The complaint is about the landlord’s handling of: The resident’s request for new rear-patio doors. The associated complaint.
Notting Hill Genesis (NHG) (202212007)
This complaint is about: The landlord’s handling of the service charge account which resulted in an overcharge. The landlord’s handling of the associated formal complaint.
Poplar Housing And Regeneration Community Association Limited (202110576)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); request to be rehoused; associated complaint.
The Guinness Partnership Limited (202215678)
The complaint concerns: The standard of garden maintenance on the resident’s estate The condition of the estate’s signage. The associated formal complaint into these issues.
Clarion Housing Association Limited (202125916)
The complaint is about: The landlord's response to a property leak and subsequent remedial repairs. The landlord's handling of the associated complaint.
Lambeth Council (202215187)
The complaint is about the landlord’s: Response to the resident’s request that it remove tree stumps from his garden. Handling of the associated complaint.
Leeds City Council (202213298)
The complaint is about the landlord’s handling of the resident’s: Reports that its operatives were not wearing personal protective equipment (PPE) when completing an inspection. Reports about the conduct of its operatives. Concerns about fibreglass in the property and the impact on his health. Concerns that the conduct of the …
London & Quadrant Housing Trust (L&Q) (202012728)
The complaint is about the landlord’s handling of: Repairs to the resident’s property following a leak/flood. The resident’s claim for compensation for damaged belongings. The resident’s complaint.
Stonewater Limited (202122462)
The complaint is about: The landlord's response to the resident’s reports of water ingress and the repairs it carried out to remedy this. The landlord's handling of internal repairs to the property required to rectify damage caused by the water ingress. The landlord’s handling of the resident’s complaint.
Abri Group Limited (202204958)
REPORT COMPLAINT 202204958 Abri Group Limited 31 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Believe Housing Limited (202123552)
The complaint is about the landlord’s response to the resident’s: Request for reimbursement for damage caused to her car window screen by roof tiles that fell during a storm. Request for repairs to the roof following the storm. Associated complaint.
Islington Council (202014174)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). A data breach. The resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202110801)
The complaint is about the landlord’s handling of: The resident’s reports of leaks. The associated damp and mould in their home. Reports of blockages to the kitchen and bathroom sinks. Complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)