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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "occupancy" × Outcome: Partial_Maladministration ×

Showing 829 of 16,595 decisions matching "occupancy"

Decisions

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25 Nov 2025 Partial Maladministration NSAH (Alliance Homes) Limited (202441461) Case 202441461 · Managing Relations Decision Case ID 202441461 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Partial Maladministration Peabody Trust (202448157) Case 202448157 · Health and Safety (inc. building safety) Decision Case ID 202448157 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 November … 25 Nov 2025 Partial Maladministration Saffron Housing Trust Limited (202415144) Case 202415144 · Managing Relations Decision Case ID 202415144 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Partial Maladministration Sanctuary Housing Association (202428785) Case 202428785 · Managing Relations Decision Case ID 202428785 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 25 Nov 2025 Partial Maladministration Stonewater Limited (202423293) Case 202423293 · ASB/Abuse/Nuisance Decision Case ID 202423293 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November … 24 Nov 2025 Partial Maladministration Amplius Living (202332134) Case 202332134 · Managing Relations Decision Case ID 202332134 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 24 November … 24 Nov 2025 Partial Maladministration East Midlands Housing Group Limited (202329800) Case 202329800 · Managing Relations Decision Case ID 202329800 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership … 24 Nov 2025 Partial Maladministration Estuary Housing Association Limited (202430696) Case 202430696 · ASB/Abuse/Nuisance Decision Case ID 202430696 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 24 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202507040) Case 202507040 · ASB/Abuse/Nuisance Decision Case ID 202507040 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 24 Nov 2025 Partial Maladministration North West Leicestershire District Council (202506976) Case 202506976 · Managing Relations Decision Case ID 202506976 Decision type Investigation Landlord North West Leicestershire District Council Landlord type Local Authority / ALMO or … 24 Nov 2025 Partial Maladministration Notting Hill Genesis (202334327) Case 202334327 · Financial Decision Case ID 202334327 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 24 … 24 Nov 2025 Partial Maladministration Ocean Housing Limited (202440604) Case 202440604 · Managing Relations Decision Case ID 202440604 Decision type Investigation Landlord Ocean Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 24 Nov 2025 Partial Maladministration One Vision Housing Limited (202503628) Case 202503628 · ASB/Abuse/Nuisance Decision Case ID 202503628 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Nov 2025 Partial Maladministration Onward Homes Limited (202422387) Case 202422387 · Managing Relations Decision Case ID 202422387 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 … 24 Nov 2025 Partial Maladministration Vivid Housing Limited (202347588) Case 202347588 · Managing Relations Decision Case ID 202347588 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 … 21 Nov 2025 Partial Maladministration Cheshire Peaks & Plains Housing Trust Limited (202413754) Case 202413754 · Managing Relations Decision Case ID 202413754 Decision type Investigation Landlord Cheshire Peaks & Plains Housing Trust Limited Landlord type Housing Association Occupancy … 21 Nov 2025 Partial Maladministration Citizen Housing Group Limited (202428948) Case 202428948 · Managing Relations Decision Case ID 202428948 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Nov 2025 Partial Maladministration English Rural Housing Association Limited (202443526) Case 202443526 · Financial Decision Case ID 202443526 Decision type Investigation Landlord English Rural Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 21 Nov 2025 Partial Maladministration GreenSquareAccord Limited (202419667) Case 202419667 · Managing Relations Decision Case ID 202419667 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November … 21 Nov 2025 Partial Maladministration Moat Homes Limited (202344850) Case 202344850 · Managing Relations Decision Case ID 202344850 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 20 Nov 2025 Partial Maladministration Aster Group Limited (202336098) Case 202336098 · Managing Relations Decision Case ID 202336098 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Nov 2025 Partial Maladministration Basildon Borough Council (202407113) Case 202407113 · Managing Relations Decision Case ID 202407113 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 20 Nov 2025 Partial Maladministration Brighton and Hove City Council (202441883) Case 202441883 · ASB/Abuse/Nuisance Decision Case ID 202441883 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 20 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202340917) Case 202340917 · Financial Decision Case ID 202340917 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 20 … 20 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202346216) Case 202346216 · Managing Relations Decision Case ID 202346216 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 20 Nov 2025 Partial Maladministration Great Places Housing Group Limited (202421628) Case 202421628 · ASB/Abuse/Nuisance Decision Case ID 202421628 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date … 20 Nov 2025 Partial Maladministration Jigsaw Homes Group Limited (202330650) Case 202330650 · Managing Relations Decision Case ID 202330650 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Nov 2025 Partial Maladministration Leeds City Council (202441659) Case 202441659 · ASB/Abuse/Nuisance Decision Case ID 202441659 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 … 20 Nov 2025 Partial Maladministration London Borough of Islington (202450843) Case 202450843 · Local Authority / ALMO or TMO Decision Case ID 202450843 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 20 Nov 2025 Partial Maladministration London Borough of Newham (202425925) Case 202425925 · Local Authority / ALMO or TMO Decision Case ID 202425925 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 20 Nov 2025 Partial Maladministration London Borough of Wandsworth (202342211) Case 202342211 · Local Authority / ALMO or TMO Decision Case ID 202342211 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 20 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202406843) Case 202406843 · Managing Relations Decision Case ID 202406843 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Nov 2025 Partial Maladministration Richmond Housing Partnership Limited (202502697) Case 202502697 · Managing Relations Decision Case ID 202502697 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Nov 2025 Partial Maladministration Your Housing Group Limited (202417659) Case 202417659 · Managing Relations Decision Case ID 202417659 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Nov 2025 Partial Maladministration A2Dominion Housing Group Limited (202503656) Case 202503656 · Managing Relations Decision Case ID 202503656 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202340672) Case 202340672 · Financial Decision Case ID 202340672 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 19 Nov 2025 Partial Maladministration Home Group Limited (202503748) Case 202503748 · ASB/Abuse/Nuisance Decision Case ID 202503748 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Nov 2025 Partial Maladministration Peter Bedford Housing Association Limited (202316491) Case 202316491 · ASB/Abuse/Nuisance Decision Case ID 202316491 Decision type Investigation Landlord Peter Bedford Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 19 Nov 2025 Partial Maladministration Southern Housing (202438607) Case 202438607 · Managing Relations Decision Case ID 202438607 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 November … 19 Nov 2025 Partial Maladministration The Guinness Partnership Limited (202347693) Case 202347693 · Managing Relations Decision Case ID 202347693 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Nov 2025 Partial Maladministration A2Dominion Housing Group Limited (202422255) Case 202422255 · Estate Management Decision Case ID 202422255 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202404575) Case 202404575 · Managing Relations Decision Case ID 202404575 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Nov 2025 Partial Maladministration London Borough of Barnet (202513388) Case 202513388 · ASB/Abuse/Nuisance Decision Case ID 202513388 Decision type Investigation Landlord London Borough of Barnet Landlord type ALMO Occupancy Secure Tenancy Date 18 … 18 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202334887) Case 202334887 · Managing Relations Decision Case ID 202334887 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 18 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202418709) Case 202418709 · Managing Relations Decision Case ID 202418709 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 18 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202427832) Case 202427832 · Managing Relations Decision Case ID 202427832 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 18 Nov 2025 Partial Maladministration Royal Borough Of Greenwich (202427609) Case 202427609 · Health and Safety (inc. building safety) Decision Case ID 202427609 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 18 Nov 2025 Partial Maladministration Slough Borough Council (202442937) Case 202442937 · Managing Relations Decision Case ID 202442937 Decision type Investigation Landlord Slough Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Nov 2025 Partial Maladministration Southern Housing (202417064) Case 202417064 · Managing Relations Decision Case ID 202417064 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 November … 18 Nov 2025 Partial Maladministration South Tyneside Council (202347851) Case 202347851 · ASB/Abuse/Nuisance Decision Case ID 202347851 Decision type Investigation Landlord South Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy …